Bank of America

Mom was sold a credit card from a teller. She had no idea what she was signing. She gave up and signed, teller was being a salesman filling her quotas. Did they do anything illegal? Probably not. If this bank had a fiduciary duty to protect the interests of their customers, they weren’t doing so.

This branch has been just alright for the most part the times that I’ve stopped by to handle a few teller transactions over the years. I had to write a review, because of my experience there when it was time to finally deposit the savings bonds that a family friend gave me years ago for college. They had finally matured and I was all set to deposit them so that I can pay off my student loan. I went to this branch because I was in the area that day.
I was disappointed when I was told by the teller that I was only allowed to deposit 10 of my bonds per day. I had about maybe 25 of them. So that meant that I would have to go to at least 2 other branches aside from that branch, because I assumed that all branches had the same 10 bond limit policy. What a waste of my time! I deposited the 10 and started on my journey to the 2^nd branch. When I went to the 2^nd branch, they accepted all of the remaining bonds that I had, no questions asked.
I will never go to this branch for anything like that again, just ATM transactions if I need to. I actually love the 2^nd branch that I went to and wish that I had stopped there first instead, plus it’s closer to where I live. They also have better customer service at the other branch, and I was greeted by someone when I walked in.

Wow, this branch is the sole reason I pulled out of BOA. Older Armenian lady behind the furthest counter from the door really hates her job. She was impatient, cutting me off and speaking over me. All I wanted to know was whether I would be charged a fee and to order additional checks. I have to admit, it caught me off guard and I responded in a similarly rude tone.
The lady who appears to be her manager has better customer service skills but was very unapologetic considering she witnessed the way her employee was treating me. I requested to close my account immediately (impulsive I know). The manager made no attempt to dissuade me which kind of hurt my feelings considering that I’ve been banking here for a very long time.
This branch is so bad, like the worst experience I’ve ever had in a bank (which generally have above average customer service). I know its going to be a drag switching over all my bills to another bank but its worth it. I want to be treated like a valued customer, not someone who is inconveniencing you with my money.
Also, BOA does not issue temporary checks. This is very inconvenient if you ever find yourself in a bind and do not have a checkbook.

This bank sucks. Glad it’s not my home branch. Service is slow and the employees are moving at a snail’s pace. The worst part is that they see the long line and they are laughing and chit-​chatting with each other. Never coming back!

I ran to the atm at 820am. The atm is not ²⁴⁄₇. The atm is located in the lobby portion and it is secured off from the main banking area but the front doors were locked.
I think this is due to the high number if transients in the area.
I wish it was posted on their website or app. I ended up running another mile south to wilshire.

A pretty decent location to do your banking. There is a smallish parking lot and also pretty easy street parking. The ATM’s are in the lobby — not outside so on weekends and after hours you have to use your card for access. But this is MUCH better than locations with outside ATM’s that lock everything behind a fence, cutting off access to an ATM.
Every time I’ve been here, folks have been pleasant. And they have a nice bank of 3 ATM’s in the front that are almost always working.

The BofA is cool, the people have always been nice to me. Cool place to get in and out. Better than most Banks I have been to. Other banks, however, make you feel amazing just for walking in there. Nonetheless, great bank given the options.

Ignoring the «Business» window has made my recent visits to this BofA much more pleasant. I have appreciated how friendly the tellers have been recently. It’s still not a great experience, because BofA promises excellent small business services (which in my case have been far less than excellent), and doesn’t deliver.

Every time i walk in, there is always a long line because there are only 2 or 3 tellers. I ALWAYS see additional workers, who could be helping the customer, just sitting on the side doing nothing. The parking lot is also always packed! very inconvenient.

This BoA is close to home and use it for the ATM only. Its got a good size parking lot although it can get a bit crowded at high volume hours.

I’ll stick to Melrose, Larchmont, & BevHills, where customer service exists, regardless of skin tone or ethnicity.
I had no prob taking out $ 10k in BevHills last week, so why do they have to go through a 40-​minute verification & approval process over a measley $ 5k here? Hmmmm???
On my way out, a Korean lady stopped me to let me know that she had similar trouble with the branch manager & her assistant. Meanwhile, we noticed that other customers were handled with a welcoming and friendly demeanor.

Got to love this bofa! Why??? It’s right across the street from Pinks Hotdogs! Which by the way only takes cash! So when u are in line for your hotdog, someone in your party and run across the street and grab sum a quick 20 twin twin!