Babies R Us

I have never felt the need to post a bad review until the experience I had today at this particular location with the manager Vanessa. I went to this location with the intent of purchasing a whole nursery set after receiving a 15% off coupon after activating my Babies R Us credit card. After being helped by Maria and placing an order for my new furniture and other nursery items I proceeded to the register to pay for the purchase. I asked Maria and the cashier whether I could use the coupon on my entire purchase and was told multiple times yes. The cashier then splits my order in two because my furniture is a «specialty order» and had to be purchased seperately but my coupon would apply to both purchases. Once my second transaction was rung up I was told that now my coupon was voided. I informed the supervisor that was their mistake and would like my first transaction to be voided and all put together. The supervisor tells me no that’s not possible based on a technicality she cannot combine a specialty order, it’s too late to use my coupon, and there’s nothing she can do for me. Vanessa was not only unapologetic but rude about the misinformation i was provided. I left so angry and plan on not only not returning but also canceling the credit card.

Went stroller shopping hoping for a wide selection and some guidance from the sales staff, but the inventory was limited and the saleswoman was rushed, not helpful and more interested in talking us into registering than answering any of our questions. Definitely a wasted trip.

Great branch! Customer service here is awesome if u need anything! You have to pay for some party looking kids bags to put stuff you buy in when they sell their stuff for more than other baby stores. I guess people love walking out with all baby clothes in their hands. Otherwise my favourite branch so far.

As a new mother with our first child. It’s overwhelming to get the right everything then figure out how it works. My husband and I went to Nordstroms, Macy’s for a simple stroller to pay for and start using. They didn’t have anything. Only promised us they will order online. We could do that on our own at home ! Babies r us is awesome. They had everything we were looking for as novice parents with our first born.
Thanks again!

This place is just fine. I’m not sure why it gets bad reviews. The staff helps to the best of their abilities and they are very kind and gracious regarding returns/​exchanges. I think this store is great. I wish they had a better selection of certain items. But overall I am very pleased. The staff is very good natured. Always ample parking and good convenient location near the 10 freeway.

Not sure why this place has such bad reviews! We came here to buy a few items to complete our baby registry and had the best experience. The lady who helped us was incredibly nice (even digging up more coupons for us to use along with our registry completion discount) and we had no trouble getting the items we wanted ordered.
The only meh part of our experience was that they didn’t communicate to us that our crib had delivered to the store — we did have to call multiple times only to find out it was there all along but they just didn’t call us. That said, when I did come to pick it up their warehouse folks were SO nice to help load the car with the crib and even open up the box to make sure it was all in good condition (there was no way we were going to want to trek back and forth returning our monster crib).
All in all, my in store experiences have been great here and I’m super happy with our crib!

How are you supposed to know what baby products to buy in this store when majority of the products are in boxes?

I ordered an item off a friend’s baby registry, and designated this location for pickup. I had never previously been to the store. When I walked into the store, the staff had nonchalant, uncaring attitudes. One of them pointed me to a self-​service kiosk to punch in my order for pick up. Then when I asked where I would pick up the item, she said «It takes a while, so just wander the store.» No more specifics than that. After 15 minutes of waiting, I located a staff member who looked like a manager (I passed by at least 7 staff members, none of whom greeted me or asked whether I needed help). When I asked the presumed manager about my item, he radioed to the back room and the guy on the other end of the walkie-​talkie sounded like he was just awakened from a nap and just saw my «order» on the list. The toy that was brought out was dusty, but I took it and left. I just wanted to get outta there!
What a horrible experience, especially for a store that is supposed to house toys and fun. I think this franchise location is an embarrassment to Toys/​Babies R Us. Certainly the worst one I’ve ever been in.

Very disappointing experience with a registry return.
Short Story: Beware, don’t be fooled like I did into registering from Babies R Us because it seems like they have everything you might need for your new baby — their registry return policy is shady/​smells like a scam, and wasted too many minutes of my life. You’ll save a lot of aggravation by registering on Amazon, where their return policy will not offer only 30% value of the item gifted to you. And you won’t have to ask your generous friend for their credit card number to return anything. Ridiculous.
Detailed Story: My sister sent me some gifts from my registry, one of which I attempted to return with the packing slip. The store manager could not retrieve a price from the slip because «their system wasn’t working». She offered $ 8.90 in store credit for it, and I refused because I knew it was $ 29.99 online. This manager stated that there was no way to see what the sender paid for it, and it might have been on clearance, so that’s what they could offer me — the «let’s just say it’s on clearance» price. So basically, the gifter spent $ 30+ (tax & shipping), and I would receive about $ 9 in store credit, and Babies R Us pockets $ 20+. Sounds VERY SHADY to me. I even called my sister to verify what she paid for it upon another customer service rep’s suggestion, which is a little ridiculous, and my sister looked it up on her email confirmation… $ 32. The store manager proceeded to ask for my sister’s credit card so they could look up what she paid. WHAT?! I’m not going to ask her that. Because their poor SCAMMY system failed, my other option is to schlep my 9-​month pregnant self over to the Post Office and mail it back to the distributor in hopes that the full price my sister paid for the gift gets credited to either her or me. I’d rather do that than fork over $ 20 to Babies R Us for their incompetency and shady business practices.

Today I visited the store on La Cienega Blvd. in Los Angeles, CA to purchase a baby gift through your registry. When I found the Baby Registry desk, there was a pregnant woman sitting there waiting and no staff person anywhere. The woman said she had been sitting there waiting for 20 minutes for someone to come and help her, and she had asked 2 employees to find someone to help her. I waited a couple of minutes and then went to look for someone to help us. I found an employee (turned out to be the manager, Hesham) and asked him if there was anyone available to help us at the Baby Registry desk. The following is our conversation:
Hesham: Only one person is working that department and she is with a customer.
Me: That is unbelievable, and this is terrible customer service.
Hesham: Stuff happens, people call in sick.
Me: And you couldn’t call other employees to come in?
Hesham: It doesn’t work that way in retail. Would you like me to send her over when she is finished?
Me: Well that would be good since there is already a woman at the Registry desk who has been waiting for over 20 minutes.
So we had to wait another 10 minutes for someone to come over (her name was Janet, and was very apologetic, and said the manager had told her to go work at another area of the store). Janet proceeded to help the woman in front of me, and then printed out my registry.
I had a lot of trouble finding any items on the registry in your store. In addition, many items were not available at the La Cienega location. After about 10 minutes of looking around bewildered, Janet asked me if I needed some help, and she was kind enough to look items up on the computer and point me to their location in the store. How is it possible that you have only 1 person working the Baby department on a Saturday!!! That’s not only unfair to the customers but it’s unfair to the employees.
I typically visit this store location for convenience. However, after the treatment I received by the manager, Hesham (no one would give me his last name), I will NEVER shop there again! I will also tell everyone I know not to shop there due to the horrendous customer service I received. And if I ever need to buy anything from your stores in the future I will order them online, and through Amazon.

Not quite the selection.. One of the smaller BRU’s… I was looking for a Stroller Car seat set for a friend but the ones they had were a bit overpriced and flimsy… SOOO I went to target and picked up the Eddie Bauer one. Sturdy, and worth every penny. :) For my coming nephew lol.

TERRIBLE STORE FOR NEW MOMS.
DO NOT BUY A BABY MONITOR FROM THIS STORE. I bought a baby monitor here, and when I got it home it did not function. Right out of the box. Went back to this store to return it, and was told that I could only exchange it, not return it. They said that it was their store policy not to accept returns on baby monitors after the box was opened, regardless of whether it had been used. I was definitely NOT informed of this policy when I bought it. (I strongly suspect that this policy is against consumer laws). They were incredibly rude, and their manager was worse than his employee. He was extremely aggressive, and told me that he didn’t care what the reason was, he wasn’t going to refund my money or let me exchange for another monitor.
Keep in mind that I was a new mother, was exhausted, had taken the little time I had to wait in a long line, and was willing to pay MORE money for another brand if they had allowed me to return this one. None of this mattered to the workers at this store. Be very careful before subjecting yourself to the staff at this particular Babies R Us, it is clear they do not care at all about their customers.
I agree with some of the other reviewers, that registering here can be shady, because of their return policies. Amazon offers the same products and has a convenient registry with a great return policy.
From the other reviews, I can see that I am definitely not alone. AVOID THIS STORE, TERRIBLE STAFF, ESPECIALLY BAD FOR NEW MOMS.

Oh boy! it was a mess up in Babies R Us. (well it is Dec. 23). Not as bad as the other side Toys R Us. There was not much people to ask for help. But you can find your way around the place. It’s not that hard. I pretty much came to grab some diapers and wipes. And head to the other side of the store. There was about a couple of workers there. More like 1, 2 no wait 1 then 2. and then none. LOL.
Well I like this Babies R Us cause it’s not as crowded as the one on Los Feliz. Just when you want help on this side you can’t find any. Even if it’s not a holiday.