Avis Rent-A-Car

After the rental car company that we had original reserved a car with didn’t honor our reservation for the day after Christmas, Avis on Wilshire saved the day! We had our vacation all planned out, and the first thing on the list was to go get the rental car, but being unable to get a car from Hertz (even though we had a reservation), tried to do a research for a car online, but everything showed sold out! I called Avis on Wilshire to see if by any chance they had something available, and they did! We had rented a car with them back in July without any problems or inconvenience, but since we wanted to get a AAA discount we ended up reserving with Hertz. Both times Brian was very helpful and accommodating, we got a brand new Kia Fort 2016 and we were off to our fabulous vacation! I think from now on this will be the place for us to get a rental car when needed, totally recommend this location.

Tess has been really helpful in giving me my selections without any hassle very quickly. I did a few back to back rentals, so he was able to provide a courtesy upgrade as well. Service was stellar. Ask for Tess!

This location sucks. Horrible Service. Avoid like the plague. Take the bus, walk, rent a bike, anything but Avis on Wilshire blvd.

I rented a car in San Rafael CA and drove back to LA. They said to return it at 900 W Olympic blvd. First the car radio didn’t work. This was a brand new car! So I had to drive 375 miles in silence. The mgr in SR had no idea I was coming. You see they have no communication with Travelocity. Not a good way to run a company. They was also NO ONE at the drop off location I could talk to. I would never use Avis again. When I called customer service I was treated like a child.

Needed a rental car for the weekend and found a discount coupon and got a deal on a suv for 5 days. The guy that helped us out was very helpful. We were trying to decide between a Ford Escape and Chevy Escape. Ended up deciding on the Escape. The car was brand spanking new with no dents or marks!
It’s a smaller rental car place and we did have to wait a little when phone calls came in but no other complaints. I hope my review doesn’t change when we return the car!

This rental agency is a ripp off I rented a hyundai little small compact car and I rent cars all the time they charged me 40 plus dollers a day and on top of that they added all these extra fees stay far away from this rental agency they will promise you everything is ok and than charge you for everything they can

I am writing specifically to thank RYAN at this Avis location! I called the Avis mainline to ask specific questions about a mini lease I have had for two months. The line kept rerouting me to attendants that could not help. I was frustrated so finally called this location and Ryan saved the day. Not only was he able to answer all my questions but he gave me great advise on getting a better price for my lease and general avis questions. I am really greatful and told him that I was really impressed with his clarity, patiences, and level of service. I highly recommend working with Ryan at this Avis location!

My (now) wife and I needed to rent a Minivan to take our parents and siblings on our wedding trip for 4 days. We picked this rental place because I’ve never seen one have more than 2 stars on Unilocal!We figured it was worth a shot.
This Avis location FAR exceeded our expectations. The manager who we saw on the pickup day was more friendly than you can imagine and SUPER helpful and very easy to talk to, etc.
Upon realizing the minivan we rented was a couple of minutes away from being ready, he decided that since it was our wedding and he didn’t want us to wait, he’d upgrade us to a luxury SUV for no extra charge. This car was AMAZING!
The car was clean and very nice and we had an incredible time. Another employee even called us the day before we needed to return it to ask us how the car was treating us and to let us know that we could extend our trip if we needed and where to drop the key off (24 hour return). He even gave me his cell number in case I had any problems and congratulated us on our marriage.
I’ve never heard of a car rental place going to this length to make sure someone is happy. I will DEFINITELY go back and will always refer people here.

Honestly, the best place to rent a car. The cars are new and pretty clean. The rates can’t be beat. I rent from here all the time and I’ve been pretty satisfied.
However, they do try to guilt trip you into buying their insurance. The sales guy said verbatim, «Why don’t you just buy our insurance since we gave you such a great rate on the car?» Well, I would hope you would try to get me a good rate anyway and I wouldn’t have to owe you anything. I was quite displeased with this salesperson.
But this is definitely the best place to rent a car! :)

This Avis is one of my favorites. What’s better than walking into an establishment and everybody knows your name. Plus they are always glad you came. Lol. Seriously this is a great location. Never too much of a wait here. Ryan is a really great representative for this location. You never have to fear not having your needs taken care of. He will make sure you are good.
I come here regularly as a way to keep the miles off my own car. I can appreciate the level of service they provide.
If you need a quick rental car, this is the place to go.

This location and this location only is a clear cut example of what great service is. Moreover, I have been visiting this location for over a year and the service has been absolutely stellar! The employee’s here make renting a car very simple. For instance, if the do not have the car that you reserved on line the auto up grade you without saying anything at the same rate rather you have a discount coupon or not! Also, the have a great selection to choose from and have them waiting when you leave the counter every time. Personally, I would not rent at any other location!

This AVIS rules! I never go anywhere else to rent a car now that I know how this branch operates. They have best customer service, are quick, and honest.

Great car rental location. The manager there is always helpful, service is quick, and easy to get in and out. Highly recommended.