Avis

We used them for the first time last week. I left my keys and sunglasses in the car. When I realized that I did I called Avis right way. I was told the car was already rented to the next customer and it’ll be back Dec 1^st. I called them back this morning was told they didn’t find anything I asked for them to look again. He came back on the line and said I found your key’s but not your sunglasses. I began to ask if they ask the last customer who just had the car if they found any sunglasses in the vehicle they said they refused to ask the customer because that it would apply that they stoled them. I KNOW I LEFT THEM THERE. THIS WAS POOR Customer Service and I will never use them again. I told them that I live down the street and we wanted to use our local car rental place. From now on Ill use Enterprise!

This place is the worst Avis around, the customer service is very bad, the cars typically dirty and the staff clearly doesn’t give a crisp about you or your needs. I come here to rent a car almost bi-​weekly for work for a long drive to central California. I have been to this location about 5 times now and I started renting from another location at the airport because even though it’s farther I would prefer the better customer service.
Every once in a while I get a decent person at the desk, but unfortunately typically not. There are 2 main guys or three Hispanic woman who is the best of the three. The guys here truly are rude and don’t care. I complain about the status of the cars and they still don’t fix it. I’ve even been sitting here booking a car when someone calls in and they lie about availability of cars. I understand we all have bad days, but this place truly is crap. This will be the last time I come to this location.

I needed a car ASAP since I am from out of town. The only good thing about this place was I was able to get a car ASAP. I was quoted that it was going to be $ 50 a day which is a bit overpriced. Then I found out that they charge additional $ 27 a day for being underage $ 77/​per day is a bit ridiculous. Not only was the price ridiculous but I got the smallest car possible as my rental the Mitsubishi Mirage. That car should not be rented out anymore. I felt so unsafe driving it. Every time I pushed on the brakes the car would make a loud noise. I was scare the brakes might break on me anytime. On returning the car I mention to the clerks about the problem so I hope they look into the brakes. I am staying in la for another week and was able to find a great deal through enterprise for only $ 25 a day. I would highly recommend going there instead if you’re trying to save money. But if you were that desperate like me since I got it on a Sunday and enterprise Aren’t open on weekends I would recommend just renting a day or two until the weekdays.

Friendly, helpful, gave us a good upgrade. Great location if you are in DTLA (we were staying in DTLA and driving to Vegas so it was much more convenient to walk a few blocks from the Ace Hotel to here than to head out to LAX).
Interesting furniture too. Chrome sofas in the lobby and the attendant in the garage was chilling in a mid-​century Gunlocke chair.

Very happy with Avis and this location in particular. Courteous and professional staff that was happy to walk me through their rental process. Would absolutely recommend this location to a friend!

I originally only needed a rental car for one week while my own car was shipped from out of state. The shipping ended up taking way longer than expected, so I had to keep extending my rental car. Avis made this very easy for me, and they were polite and professional throughout the whole experience.
I rented a Hyundai Elantra for a grand total of over three weeks. The car was clean and functional, albeit more expensive than a rental from LAX would have been (but I live near DTLA, so it was absolutely worth the convenience). It was a bit sad when I finally returned the car — we had had such a good time together. Thank you Avis!

Excellent AVIS. Thank you so much! I don’t need a car to live in DTLA, but occasionally one must move a new bookcase. Excellent customer service; these folks have taken care of me again and again. Kind, professional, accommodating. My go-​to DT car rental company.

The best AVIS i ever deal with. Specially the guy Raj. He can give the customer what he want in an easy way. I will deal with him any time i need a rental car and i will tell all my friends about this branch.

NEVER CHOOSE THIS PLACE! The customer service is awful! When I asked the lady about the security hold when I returned the car, she was very impatient. She just said she didn’t know about it and let me come tomorrow and then talked to the next customer. Although the price is a little cheaper, you don’t want to come for the second time!

I live in DTLA and I have been to this Avis a couple times now. The customer service is good but they have a poor choice of vehicles compared to their airport offices. Not that big of a deal to me but I like getting my nice upgrades when possible.

As a DTLA resident, this is pretty much your only place to get a rental car besides Union Station. Sucks.
The prices for the rentals aren’t cheap here either and you can get the same rental that you would at Thrifty but Thrifty is super cheap. Customer service was ok. When I returned the car, they tried to charge me for an additional amount. I asked why I was getting charged more than I was quoted and the guy behind the desk didn’t even know and he put the price back down to what it should have been.
Be sure to check your receipt before leaving!

So when I started this review, I was about to rave on about the 13.99 flat rate that they had for rental. There was a sign on the counter that stated that they had a flat rate charge for fuel on rentals. I though this was a great idea. This way people didn’t need to go get the tank filled up before they returned the car… Awesome right? Wrong.
As I said, the sign only stated that there would be a flat charge of $ 13.99. When the car was being returned, they rep tried to charge the $ 13.99 for multiple days! The tech who went to go check the fuel in the car, stated that the car had ⁴⁄₈ a tank of gas left (I know, ⁴⁄₈ is the same as ½, but I’m just stating what they said). The car visibly had more gas than that. When the rep was told about the sign not stating that the charge was a «per day» charge, she still didn’t want to take the charge off. Over all, this place was good though. They were quick and efficient. Just be careful of their poor advertising, and bad explanations.

This Avis outpost is awesome.
No BS, no attitude, minimal waiting, they don’t care if you drive the car out of the state, they will often upgrade you, and always have cars at the last minute.
if you live anywhere near downtown avoid the Enterprise at Pershing Square and go here.
The SUV we just recently rented was full of what appeared to be blood all over the seats but whatcha gonna do?

This AVIS office is NOT CLOSED (not sure why it’s labeled as «closed» on Unilocal).
Nice people working here… especially the guy who works later in the day during the week. Very helpful.