Avis

This is the WORST place ever. First, they are so slow it’s angering. Second, don’t even think about anything that’s fuel economic. If they tell you that they have a Prius available… it’s a LIE! They have nothing fuel economic. If you want to spend an ENTIRE day sitting around an outdated rental place with people who move like time can stand still, this is the place for you. Guaranteed to frustrate the hell out of you. Oh, and no one knows anything about anything.

Granted the long wait time for the bus at the airport is acceptable. What I find very hard to digest with the Avis location is how they conduct their business.
I have been charge $ 80 for fuel charges with a rental that I returned with a full tank. Bit of a history upon returning this rental I was informed that their computer system is down and the receipt will be emailed to me instead. After a few days reviewing the receipt I saw this charges and immediately called this CS to have it reimburse (they only did a partial).
Makes me thinks if someone from Avis took the car on a joyride/​personal use and hope customer like me won’t notice the charges.
Am a Avis First preferred customer but after this experience will shift back to Hertz (presidential circle member) for all my travel needs.

Wow, Garth McAdams, concierge, service above and beyond. Great experience, wouldn’t hesitate to rent here again!

HORRID place. i didnt have a long wait as the others did but there are many other reasons this place is the WORST rental place. I only came here cause my local branch had no cars. 90% of the time I rent from Alamo cause they are amazing. However the prices went up a lot recently and Avis was much lower. So I go to get a car and the place has TERRIBLE signage on where to enter and where to go… Ten minutes to find the rental bulding which is seperate from the return bulding. The guy at the counter HARRASSED me practically to buy the insurance. Now I rent cars every single month for work and I NEVER buy insurance and I have NEVER been harrassed. A simple no not interested, and then another no thank you, and then another look I said no I have my own insurance, and then another attemp to calculate the cost of my deductible vs their daily rate. Now Im upset. I SAID NO DUDE! I dont want the damn insurance!!! I reserved a compact car on line (Ford Focus or similar). The moron at the counter said the smallest car they have is an Chevy Impala. This is a gas guzler and no way did I want to spend $ 80 a day in gas vs $ 40 a day! Thats why im renting a compact! I refused the Impala since I had just spent ten minutes walking the parking lot looking for the place, I saw many MANY MANY compact cars available. SO WHY IS HE SAYING ALL THE HAVE IS IMPALAS? Ill tell you why. Because they are pushing these mid size and full size cars on you cause the compacts are reaching their mileage limit… I DONT CARE! I reserved a compact car and you have a ton of them in that lot now give me one! SUCCESS… imagine my smile and anger as I walked passed two dozen compact and ended up in a Focus! UNBELIEVABLE!!! It is not an upgrade AVIS when gas is $ 4.30 a gallon in California. If you have the car I reserved then give it to me and dont play games! I will NEVER go here again and I will pay a higher rate at Alamo where they have too many employees waiting with a smile and a kiosk to make it even faster. plus you get to pick your own car in the class you reserved. yep thats right folks. Alamo lets you go out into the giant lot and pick whatever car you want. keys are waiting inside!!! Now thats customer service worth paying more for! AVIS you can suck it!!! And yes online prices do not reflect the real total even though it shows taxes and stuff! Its always $ 30 more when you get there dont ask me why. NO ONE ELSE does business this way! If you have a coupon. they dont give you the discount for several weeks after the rental period. STUPID PRACTICE that makes me beleve they are on their way in the crapper!
Oh and… My roommate got an Impala from AVIS a month ago and she thought she received an upgrade… she got onto the freeway and had NO HEADLIGHTS! The car had only ¼ tank of gas when she got it … Way to check your customer safety idoits!!!

I love Avis at LAX. I travel there regularly for work, and I used to just use whichever company was cheapest on hotwire. I always noticed that the Avis experience was much better than the rest. Now I have signed up for Avis preferred, and the rental process is so quick and easy. I especially love it when I’m traveling in the morning and I get LaTee (not sure if that’s the correct spelling) as a shuttle driver. He cares so much about his passengers. What a friendly person!
Overall, I’m super pleased with Avis, especially at the LAX location. Even if it’s a little more, I’ll continue to book with Avis because of the friendly, efficient service. And if you book online and pay ahead of time, you can save up to 30%.

Rented here a couple months ago and waited 45 minutes in an unbelievably long line out the door while the sales reps worked inefficiently. Gave them the benefit of the doubt and tried it again, thinking that a Saturday night rental would be less crowded but was I wrong. This will be the last time attempting to rent from Avis. I gave up and opted for a ride from my friend…
Do yourself a favor and avoid this place. Awful, inefficient customer service. Even the smaller rental car companies do a better job…

I ordered the rental through orbitz and was stuck with avis. during booking i was required to put in my age — which is 22 — and assumed i was all set after that. When I got to the avis office to get my «economy» car (they really stuck me with the biggest gas-​guzzler they had unless of course i wanted to upgrade to a slightly less gas hogger for 10 $/​day). I had to wait in line for over a hour then got up to the counter and was struck with a 190 $ bill since i was «underage». Why this was not already computed in during booking, or at least given a warning, i will never understand. this place will take any money you have in any way possible.
NEVER RENT FROM THEM

Unbelievable. Despite making my reservation weeks ago, despite Avis gold status, despite not a single other customer here I’ve had over 30 min wait

Absolute worst rental car experience in my life. No cars, an hour wait, and just an overall hot mess. Too many better options.

Not Good
I travel all the time and this location for Avis is a train wreck. I do not recommed it all. They were overbooked on their rentals, had to wait in line for 45 minutes to get to the counter, then another 30 for the car.
Also, when you book with Avis the total price is not on the reservation. They tease you with not showing you the total with all the taxes. So they may show you that their car rents for $ 45 a day, when another rental car company across the street is $ 20 higher. I have found the many times the $ 20 higher location is showing what your total will be each day.

I’ve been living with rental cars for many months (probably approaching a year in total now) due to frequent short-​term relocation.
For obvious reasons an airport has the best selection of rental cars available and I would’ve always recommended getting a rental car from an airport if you are picky about selection. But not anymore.
I was only given two choices here, as opposed to other airports having dozens of options, and when I did get to the car the seats were stained and the exterior of the car dirty (with super old crusted bird poop even! gross!)
Bleh. One last interesting thing I noticed — there seemed to be a much wider selection of luxury cars (maybe it’s an LA thing?) compared to other airports in my experience. Too bad businesses don’t comp red dodge chargers.

Absolutely terrible.
We knew California had strict rules regarding the age of car renters. After explaining our traveling information Avis (at this location) assured us that we could rent a car for me without a problem. Fast forward a couple of days to Palm Springs and all of a sudden we’re shit out of luck.
Granted the Palm Springs guy was courteous and was as helpful as he could be. Unfortunately the LA people gave us totally false information. The end result was a lot of excess driving on our part and a heftier bill. The person we worked with in LA wouldn’t even own up to her mistake on the phone. We will never work with Avis again.

15 people in line only one person working the counter. Worst car rental place I’ve ever been to