AutoZone

I went in for oil. There was an all female crew working the store. I must say they were not only the nicest, but also the most knowledgeable. Stephanie went above and beyond by making sure I didn’t ruin my car with the wrong oil. She came out and guided me trough the process. Best experience. I will be coming back.

Gaby was so helpful. I bought a light bulb for my headlight, and she offered to put in the light bulb for me. I really appreciated it, since I did not know how to do it. Great customer service. Thank you Gaby!

Came in to Auto Zone today because my headlight was out. Gaby was so super professional smart and helpful. She took care of installing the bulbs (she pointed out how much cheaper it would be if I had both of them done together, which made sense so I don’t have to come back so soon when the other one fails). Great to receive this kind of service, especially from our local businesses. Eagle Rock rocks!

I had to get oil for my car as usual. Carlos C. was on task and helped me find the best oil for the car as well as assistance in topping it off. Employees like this make the company, and they create loyalty to this brand. I’ll definitely be coming back here. Thanks Carlos and Autozone. Also I always thought they closed at 9 but actually it is 10pm. Sweet!

I came in for jumper cables and was in and out. Came back an hour later to test my battery (they do it for free) it turns out my battery was bad. Gabbie helped me replace it quickly and I was on my way! Excellent service and convenient location. :)

Today my husband and I had a bad experience at auto zone
My husband went to auto zone to buy antifreeze as he bought it he asked for helped I believe the manager refused to help my husband. my husband trying to put the antifreeze in the liquid spilt all over our car as the manager watched my husband struggle. one of the employees went out to offer my husband help with antifreeze and the manager from the inside knocked On the window and nodded to the auto zone employee «not to help my husband «.
This is the first time we have experienced such bad customer service. We always get great help when we go there. Whoever this employee is needs to be told this it not how auto zone works with their customers.
Very disappointed.

So I’m not usually someone to review an auto shop but honestly last night was one of the many reason why I try to avoid Autozone .
There Unilocal,online website, and time chart on the door all say there location closes at 10. I’m driving in my brother in laws car and decided to buy him a new battery. It was 9:42 when I got to the location and an Asian guy starts shoo-​ing me away. I thought it was a joke so I still stepped out of the car to try and go in.
The door is closed and a blonde girl standing inside with a stupid look in her face was telling me they were closed. I see the Asian guy yelling that there closed while his counting the register.
What I find very interesting is the fact that both of these individuals think that it’s okay to deprive business to paying customer for the joy of leaving early.
Corporate needs to send some mystery shoppers to this location and start getting rid of slackers ! Autozone has been OKAY before but they really need to pick it up!

I’m not easily impressed but Nicole definitely provided excellent service when I stopped by this morning for a new battery. She helped me address the problem, ran a few tests on my car and then installed the new battery for me. She was extremely helpful and kind and that’s hard to come by these days. I was in and out of there in less than an hour.

Do you need a few car parts or do you need new brake lights? Or any car accessories. this is a great Quick place to get it and fast.
The service by the Guys there are great.
I’ve been going here for 12 years and never had one issue!

My family and I traveled from Colorado to California and needed to drive back home when we discovered something was wrong with our car. It was making some strange grinding noise that didn’t sound good. We stopped by a couple auto places the day before but they’re didn’t offer much insight or help. The next day (saturday) we needed to get the car fixed but everything was closed. We stopped at AutoZone without much hope but here we met a gentleman named Travis Ward. He was so kind and helpful. He went out of his way and duty to see what was wrong with the car. We are so thankful for his great service!

I purchased a car battery today (for a spare car) and the customer service was great — they also install the battery for you (since I am an old fuddy-​duddy woman over 50, this is fabulous!). Jovani assisted me and answered all questions I had including suggestions on how to maintain the battery in a car that is not used that often. I also purchased a battery for my other car last year and was impressed with the customer serve at that time which is why I purchased my spare car’s battery in the same manner. The store is well-​stocked and I will be going back soon to shop for other items that I spotted.

I don’t go to many auto zones, but sadly after needing a jump start, I had to purchase a new battery. The guys at this auto zone were extremely helpful. Vince took the time to help me find the right battery as well as replaced it. Excellent service!

I experienced a level of service today that I thought no longer existed. I stopped in to AZ to pick up a battery. Albert B greeted me with a smile and offered help as soon as I walked through the door. He then not only sold me the battery I needed, but came outside and installed it. But not only that… He then told me to come back inside so he could credit me for the $ 15 «old battery» charge that I would have had to pay if I, get this… installed the battery myself.
Thank you Albert B. Thank you for restoring my faith in humanity. You’re a good man and I hope you go far!
I should also note that I’m NOT a pretty girl… just a regular old middle-​aged dude.

These guys are always helpful and have what I need and aren’t overpriced at all.
There’s no need for me to go anywhere else :)

I just wanted to let you know about some outstanding customer service from your 4891 Eagle Rock Blvd, Los Angeles, CA store. TRAVIS WARD & ALBERT BERMUDEZ were amazing. I bought a simple headlight bulb and Albert wanted to make sure I understood how to install it. I assured him I was fine but after seeing me struggling in the parking lot he came out to help. It was a tricky install so he went in and got Travis to help while he watched the store. This guy spet 30 mins. getting dirty, fixing my car, while apologizing that it was taking so long. He was incredibly invested and determined to make sure it was done right and I left happy. I tried to tip and they refused basically saying it was part of their job to make the customer happy. I was really impressed, really happy, and will be a life-​long customer. Customer service like this is incredibly rare these days, and I really appreciate them both.

The facility was clean and easy to find what I was looking for. The staff checked me out and were out helping other people with their cars. They seemed very pleasant and laid back.
It was an emergency stop for me so if anything my only complaint is the business isn’t closer to the freeway haha.

Based on my experiences at this location, I can say that the staff is very helpful in person. I’ve had to purchase new wiper blades (that helped save my life), bulbs, car battery and oil change items. Luckily, I havent had any issues.
So why the big rating… they guy who sold me the oil change package, threw in some car wash and polishing rags. Im now loyal AF! you talk smack about this AutoZone, you get shanked!
Keep on Unilocaling

This only gets one star because thats the lowest allowed. My mechanic with my fiancée to this store after confirming with the Downey store where he shops that a part was $ 90. The manager got the requested part but said it was 120. When our mechanic advised him of the Downey price, the manager accused our mechanic of getting the part# wrong implying that maybe he was lying. Our mechanic put the downey store on speakerphone and the #s matched. No apology or price match was offered. My fiancée and mechanic went to san fernando store who had part for 90 also and i will never go in this auto zone again! Rude ripoff!

the following will illustrate what you’re dealing with here:
story 1:
scene: phone call to autozone
az: autozone, can i help you?
max: yes, i need a fuel filler tube for a ’60 falcon.
az: a what?
max: it’s the tube that goes from the fuel cap to the pipe coming off the gas tank. a fuel hose, or a fuel tube. would you have that?
az: from the gas tank?
max: yes, to the filler cap, where you put in the gas.
az: yes, we have that.
max: great, hold one and i’ll be right over.
az: no problem, we have many.
drive to autozone, approach counter.
max: hi, i’m here to pick up a fuel hose for a ’60 falcon.
az: a what?
max: a fuel hose. for a ’60 falcon. i called on the phone a little while ago. spoke to jose.
az: i’m jose.
max: ok, well i called you about 20 minutes ago about a fuel hose for a ’60 falcon.
az: a hose? rubber?
max: i guess, the old one was, it’s rotted and i have to replace it with something. you said you had a bunch of them.
az: oh, no, not rubber. not for gas.
max: well i don’t care what it is, i just need a fuel hose or tube or pipe to go from the gas tank to the filler cap for a ’60 falcon.
az: no, that’s too old, we don’t have that.
max: all right, then who would have it?
az: oh, i don’t know.
**
story 2:
scene: phone call to autozone
az: autozone, can i help you?
max: yeah, i need a water pump for a ’63 pontiac ventura.
az: a what?
max: water pump. pontiac… ventura.1963.
az: what size engine?
max: 389
az: air conditioning?
max: no air conditioning.
az: 1963… pontiac…ventura…389…no ac… water pump. yeah, i got it.
max: in stock? you have one there?
az: yeah, we got it here.
max: great. hold on to it, i’ll be right down.
az: ok, no problem.
drive to autozone, approach counter.
max: hi, i’m here to pick up a water pump for a ’63 ventura.
az: yep, got it right here.
(take water pump out of box. doesn’t look like the old one)
max: this isn’t it.
az: what?
max: i said this isn’t the right one. these holes aren’t right and this inlet angle is wrong. (az gets on computer to look up part)
az: what make?
max: pontiac
az: and what year?
max: 1963. ventura. water pump.
az: what engine size?
max: 389
az: 389… air conditioning?
max: no. no ac.
az: 38 991…(looks at side of box, looks at computer)…nope, says that’s the one…(turns computer screen towards me so i can see)
max: that says ’67.
az: what?
max (pointing to computer screen): here, look, it says here it’s for a 1967. this part is for a 1967. i need one for a 1963.
az: well, the computer only goes back to 1967.
**
that’s what you’re dealing with. locally i usually try to deal with north hollywood auto parts or l&m auto parts when i can. but sometimes i don’t have a choice.
the staff has no line management skills at the counter, so don’t let the locals jump ahead of you.
also, regarding battery and starter testing, i’m not so sure that asking the auto parts store if you need a new part is such a smart idea.

My car battery died on New Year’s Day, and being the complete airhead that I am when it comes to cars, I had to call AAA to jumpstart my car. They said that my battery could no longer hold a charge, so they offered to change my battery for about $ 130 and said that just for me, they would waive the labor and installation. Hmm. I declined and decided to take my car to Autozone, which thank goodness was open ’til 9pm on New Years Day. Their employees were extremely helpful. This is the best service I have gotten at a place like this so far. When they sold me the battery, they said that they don’t usually do the installing, to which I replied, «What?! I have to do it myself??» But because it was extremely slow, they went ahead and did it for me free of charge. Overall, I only paid a little under $ 100. If I was into cars and car parts and all that stuff, this would be my place to go.