Arrow Cleaners

This place is now closed! Ben moved his business to Brockton cleaners off Brockton and Santa Monica.

When i moved to Westwood seven years ago I literraly tried many cleaners then I found Ben,
he is polite efficient and reasonable. I am using his services for years now. Thank you Ben!

I am here now and their sign states they should be open but they are not! I took time off of work to come here. NOT COOL.

I used Arrow a few dozen times and was always happy with the results. Great service, quick turnaround, fair prices. What else could one ask for in a great clothes cleaner place. Give this place a try!

The quality was just so so for us. We were hoping for a reasonable cleaners with decent quality and it was okay at first. But as time went on, we found more and more issues with our clothes.

Well… you get what you pay for I guess. The guy that works there is nice, however he is never there.
Seriously, there is a «be back soon» message on his window 50% of the day. So don’t count on picking up your dry cleaning right before a meeting.

My new go-​to dry cleaner!
I’ve been coming here for about the past two months, and I’ve found it reasonably priced for clothes that have always come back neatly pressed and cleaned. I usually take in 3 – 5 pieces at a time, and it’s never been outrageously priced. I would say that it’s pretty average. The prices are posted, but I’ve never really checked it as the final tab has always been reasonable.
Additionally, once I got guacamole all over a skirt, and I would have expected some sort of stain, but nope! It came back pretty darn clean. In fact, on another dress, I had expected a small stain on it to just be there for all eternity; after it got dropped off here, it came back looking pretty much brand new.
Oh, and so many of these reviews mentioned Ben, so I might as well address him too. He is absolutely kind, always asking me how my day is going and wishing me well at the end of the visit. I have also seen him walk clothes out to peoples’ cars, and once when I got there at 7 AM on the dot, he was already finishing up with another client. Perhaps a little soft spoken, but very much a wonderful business owner.

This review is 3 years belated… I took in couple of trench coats (yes, i realize i live in LA)…i must add that they were new and I just wanted to get them cleaned first. and now that i think about it, not sure why that was so important to me at the time. Anyways, I don’t recall pricing being an issue… the owner was friendly… pick up and everything went smoothly. The issue was when I got home and tore open the plastic cover, the belt buckle part on both coats were scuffed and torn. i never got around to doing anything about it… so not sure how the owner would have handled the situation. Just remembered the incident as I was searching for a dry cleaners.

I read other reviews about how Ben was not that friendly. I agree he comes off quiet and a bit serious at first, but I like him and here’s why:
On April 1 I dropped off a few shirts and a knit baby onesie. He told me, «this one is gonna cost about $ 20 to clean.» When I looked at him with utter shock, he said, «April Fools.» It was quite funny, especially because I read how solemn this guys was according to everyone else on Unilocal.
When I returned to pick up my clothes and had to carry my 8-​month old son and his somewhat heavy/​cumbersome car seat, he walked my clean clothes out to my car and hung them up for me. It was very kind and considerate.
I’ll be coming back.
I will note that the lot is quite small since it is in a strip mall, so it helps to come in off hours if you can so you don’t have to wait for a spot.

I could not be any more disappointed and am in disbelief of the horrible quality of service. I was told to pick up my dry cleaning on Monday; however, when I went in on Wednesday morning to pick it up:
1. Was not ready and was told that it was on its way
2. The owner offered me another person’s shirt to wear to work when I told him that I could not come back later that day to pick it up because I had planned to wear the blouse I was supposed to pick up (was a bit thrown off about this one)
3. The shirt was not clean– had the same stain that it did when I dropped it off
I understand that sometimes it takes multiple tries to clean a shirt, but if the owner /​employees cannot communicate that to me beforehand to save me a trip there and back AND cannot get the job done, I’d conclude that the place is not reliable.

Yes. Just yes.
I’ve been coming here about once a week since moving to the 310 last year. Ben is always professional and courteous. Yes, he is a quiet man, but once you get to know him he’s friendly and sweet. Not everyone is an extrovert. I’m not, for instance — especially before 8AM, when the last thing I need is a Blabsy Blabs-​a-​lot talking me up when I just want to drop off my cleaning, drink some coffee and go to work. Morning people, right?
But I digress. Clothes are always clean, nicely pressed, with all buttons present. I haven’t had serious alterations done here, but I have had pants hemmed and the results were excellent. Turnaround is dependent on volume, but I’ve gone in with 2 weeks’ worth of shirts and got them back the same day. Pretty, sweet, eh?
Regarding parking, it’s a small lot, yes, but I’ve never had trouble getting a spot in the morning. You can always park parallel to the building. It might be technically illegal, but no one’s going to tell you not to.

Although location/​parking sucks because it’s in a cramped plaza-​Olympic and Sepulveda, the owner is very friendly, courteous, and honest. Prices are kinda steep I think, not too sure: P
Pants-​$ 7
Jeans-​$ 6
Shirts/​blouses-​$ 5
Jackets-​$ 10
Coats-​$ 10
Zippers-​$ 3
The owner gave me a discount because I told him I’m a huge soap opera fan (he has autographed self portraits of all the actors surrounding the walls)! My clothes were dry cleaned very well and on time!

I’ve been going to Arrow Cleaners for over 5 years now and during my visit this past weekend, I realized I’m way overdue on writing a review for such a wonderful business. As most other Unilocalers have mentioned, the owner (Ben) is very nice and easy to work with. He may come off as a bit aloof and quiet but he’s never been rude or unprofessional in all the years I’ve visited. Arrow Cleaners is my go to place when I need anything dry cleaned or altered. Ben even helped me out of a jam once when I needed a newly purchased suit altered for an interview the very next day!
Quick tip: parking can definitely be challenging since the lot is pretty small and Arrow Cleaners shares it with 4 or 5 other businesses. If I’m just doing a quick drop off/​pick up, I usually park in the loading zone around the corner on Olympic and Pontius.

No. Just no.
Whoever said first impressions don’t count is a moron. They do. A lot. I had a strict two day deadline (drop off Saturday, needed to pick up by Tuesday) but the shop was to close on Tuesday in observance of a religious holiday.
I asked upfront if that would be a problem, but the owner said he would make sure my clothes were ready by Monday instead. I was relieved and very happy that he was so accommodating. I emphasized stains on my silk blouse, upon which he stuck some marker tape, and also stressed that he please check all of my clothes for stains. I’m a messy eater; it has happened more than once that my clothes take the rap for my careless ways.
Come Monday, I see those same stains. I’m sorry, but I’m a busy lady. I don’t have time to bring my clothes to a dry cleaners and not have them cleaned. The owner didn’t charge me for the blouse and told me to bring it back. He said it was because of the «rush» that it wasn’t cleaned properly. Um, no. I don’t accept that reason.
I have very little patience for incompetence and I believe, having already stressed the stains in dropping off the shirt, they definitely should not have been there upon return. Furthermore, it is irritating that when I asked for the price, the owner could not give me a clear standard for how he charges each item. It seems like the total is just created magically, on a whim.
I decided to go here because it was much closer than the cleaner I like in Santa Monica. I’ve learned my lesson. Never choose a place by location. Plus, all the previous griping about the parking is very true. It is the tiniest parking lot and hard as hell to find a space. Not worth the hassle or mental stress.
I gave a star more than I would have because at least the owner was nice and tried to be accommodating. However, I have a no tolerance policy when it comes to service. Don’t clean it right the second time; clean it right the FIRST time.

I can see why a lot of these reviews would paint the owner, Ben as rude person. He is a very quiet man, who has a very stoic face and is very business oriented. But to those neigh-​sayers, I would like to disagree. I’ve been going to Arrow on-​and-​off for a couple of years now. Since I’m moving back to that same neighborhood, I wanted ti give this place another go-​around.
Arrow has altered a few things for me, and I have NEVER been disappointed in the results returned to me. The work is pristine. When I went in, I asked for something to be added to my alteration, and Ben talked me out of it, simply explaining why the garment didn’t need any extra tweaking.
I recently fractured my ankle, so I’ve been hobbling around LA in very stylish and cumbersome air cast. When I parked and started walking towards the storefront, Ben came to the door to open it for me, and also moved to open the door for me upon my exit. Though he is quiet and seems to look grumpy, that showed me a great deal about Ben’s character. After this experience, I plan on returning to Arrow often.
Yes the parking sucks, but that just requires better planning from the customer’s part and has no bearing on the actual business. Ben is top-​notch in his work, and the prices are great. I definitely recommend!

I’ve been coming here for the past year and it’s been a pleasant experience so far. My shirts come out looking like new and I appreciate receiving a call from the owner to tell me my stuff is ready. Traffic is pretty bad in the area during rush hour and the small parking lot gets really packed so plan accordingly.

Not cool to mean mug your customers bro.

I had been a loyal customer for years until another place with competitive prices recently started offering their services and delivery to my current office. I’m sad to leave Ben, but you can’t beat in-​office pick up and delivery for similar prices.
Initially, this is why I switched to Arrow. Ben used to pick up from and deliver to my former office. Arrow Cleaners was also close enough to the office so I could pick something up the next day if I needed a rush job at no extra cost. Ben is accommodating, punctual and considerate. And he always remembered my name no matter how long I went without paying him a visit.
The dry cleaning is decent. They once broke a button off one of my slacks, but they fixed it as soon as I pointed it out. I also love that they fix shoes and handle alterations at affordable prices. In fact, I don’t think anyone has done a better job saving my favorite pair of pumps from total tragedy not once, but three times. They switched out the actual heel and sole to black rubber, which actually made walking in those 5-​inch beasts pleasant!
As others have said, parking is a pain during busy hours so try to stop by in the morning or off hours. Other than that, I recommend Arrow Cleaners for anyone in the area in need of a go-​to spot with affordable prices.

Went here in search of a QUALITY cleaners because I’ve had many incidents in which my item was either damaged or not cleaned. $ is not the issue because if it is. .. you shouldnt be buying an item that needs to be dry cleaned, right?
Anyway. Ben, the owner, is indeed a very polite and nice man but more importantly he gets your stuff cleaned and in tip top condition. Plus, he or his cleaners know what they are doing. My main concerns are always too much heat/​pressure on the collars/​cuffs/​buttons. Why? Heat/​pressure will ruin the shirt and the life of the shirt will slowly deteoriate. Plus, I’ve items that are very expensive so I need quality.
I highly recommend Arrow Cleaners.
One quick tidbit. Go either before work or after because parking in that tiny plaza is really bad.

As I often do, I search Unilocal to find the best «xyz» in the area and this week it was to seek out a reputable dry-​cleaner. I have gone out of my way over the years to buy clothes that do not require dry-​cleaning, so even my dress clothes don’t require it. But, a good friend’s getting married in Newport this weekend, so I wanted to get my stuff pressed. Blah.
As for the business experience, everything looked great and was ready on time. Prices were good. To the misfortune of the owner, however, the parking lot is one of the worst there is. It’s just WAY too small to accomodate the businesses there and I usually avoid this stripmall because of it. But they did a great job, so it was worth it.