Appliance Repair Guru

Well, Thursday, our refrigerator water dispenser started to leak under the refrigerator, I couldn’t stop the leak, so I had to turn the water completely off, seems the ice maker fills up when it is low on ice, using the water, which keeps leaking all over the floor. Called Appliance Guru, since, my last experience was fantastic, however, I called Friday afternoon, on the Presidents day weekend and they were all booked up, earliest they could get someone out was Monday. I agreed, and set up a time. Monday was a very busy day for our repairman Stan, as he came right at the end of the three hour window which the dispatcher gave me. Stan looked at the Refrigerator and asked how old it was, my wife and I had to think about it for a second, then realized we have had it for 15 years! He took the panel which lead to the water connection, dispenser, on the lower right back of the unit. Seems, most refrigerator units, the compressor is on the bottom, this creates heat, and usually, the area the refrigerator sits, is an enclosed area, with minimal ventilation. This causes the connectors to harden and crack over the years, which is what happened to our unit. Stan told us there is a chance he can’t fix it, all depended on the length of tubing that needed to be replaced, in the end, Stan was able to fix the problem, Stan also noticed the water routed into the refrigerator, was done wrong, he fixed all the connections, to factory standards, which it should be at all times. It has been working without problem. After calling Appliance Guru, I strongly recommend purchasing the voucher. All in All, another fantastic experience from Appliance Guru!!! Thanks Stan!

Called to service my 2004 Dryer and they were extremely friendly. Booked appointment and had repair the same day. I have no idea how their prices compared but I am sure they are competitive. Gabriel, the service technician, was prompt, polite and professional. He was funny too. Very glad I called them and very glad to have dry clothes again. Thank you!

Called «Appliance Guru» on Sunday after fridge stopped working Saturday night. The woman who answered the phone was pleasant, polite and helpful. Unfortunately they had no appointments available until Tue morning. Egor and Michael arrived before 10am following their courtesy call about 20 minutes earlier. Great guys! — friendly and courteous. They were very professional and got right to work and quickly diagnosed the problem. They did not try to sell us a new condenser, but replaced just the starter instead saving us hundreds of dollars. We highly recommend them for your repair needs.

I cannot recommend enough Appliance Guru! I had a broken fridge and called around various repair shops and even had someone come to repair it and the level of service was so questionable that I couldn’t trust them with my ice box or my wallet. When I called Appliance Guru a kind and efficient person answered the phone, handedly scheduled my appointment and told me they would call 30 min before. Sure enough, they called as promised and Gabriel showed up at my door. He was so knowledgeable and efficient and awesome — I will call them back should any other appliance of mine decides to betray me!

Mark worked on our Kenmore dryer and was very professional. He called 30 minutes before arriving and we really appreciated that. While I think the cost of the repair was a bit high, it was worth the response time and knowledge and the fact that we don’t need to buy a new dryer!

Gabriel was very knowledgeable about why my dishwasher wasn’t draining. He is an excellent trouble shooter. He explained what he was doing and gave me some great tips so this would not happen again. The cost of the repair was fair and reasonable. Gabriel is honest, thorough, and professional. I highly recommend this company!

Mike was my repair technician, he was fast and very knowledgeable, he disgnosised my dryer problem in 5 minute’s. It was a pleasure having him repair my dryer. If I have another problem with any of my other appliances, I will be sure to call him back. Thanks Mike

Gabriel is very fast and professional. These guys are awesome. He was very punctual and honest; took a good look at my fridge and pinpointed the problem. Best experience receiving bad news. Advised very good options. Thanks Gabriel.

Their appliance tech Egor called me 30 minutes prior to arriving like I asked and he was very honest and informative. My refrigerator needed a bigger job with the compressor and he explained that if I decided to change it that there could be other problems in the near future. He said I’d probably need a new one eventually and to just use this one with the funny sound as long as I could. I appreciate the feedback and honesty. I’ll be keeping their number.

I called this morning because my refrigerator starting making a loud clanking sound last night and they had Benny out here by noon today. He was very nice (which is unusual for service technicians) and was very knowledgable. He was able to tell us what was wrong pretty quickly once we showed him where the sound was coming from. He was also able to get parts today. He drove out to pick them up (which he didn’t have to do) and came back to finish the job same day. He replaced two parts plus his time which came to $ 490. It wasn’t cheap, but it was cheaper than a new refrigerator, which I was expecting to have to get. Water works so much better and the cooling balance system is all fixed as well! Thanks Benny!

I just had John visit an hour ago on a Sunday for a leaky refrigerator. Prior, a different technician came out and couldn’t fix the problem. John diagnosed the issue and was quite candid with the faulty technical mechanical problems associated with GE refrigerators. Instead of forcing the issue with constant visits and repairs, John simply gave me choices of either a very expensive part replacement requiring hours of labor or a full refund and to look into a new purchase of a refrigerator. I chose the latter. I was extremely pleased with how honest this company is and it’s quite evident their customer satisfaction is the foundation for their success. They certainly have me as a customer forever! Big kudos to the gals that work in the front answering calls. They are very attentive, professional, but most of all, they care!

Leo came to repair my Wolf wall oven that was not registering the correct temperature. He was wonderful. He explained how power surges during hot times in Tarzana can throw off the temperature gauge in ovens. He looked at my Wolf stove top burner that hadn’t been working. He gave me great advise about my convection oven, how to clean the stove top, and other useful things. It was very reasonable considering all the good advise he gave me and time he spent with me. I will absolutely call Appliance Repair Guru whenever I need repairs to appliances.

Customer service is top notch. I had a leak coming from my fridge. They sent some one out the next day and the part arrived two day after that. Ben came to fix it and was very quick. The only thing I can’t comment on is pricing. Parts and labor was $ 290 total but I got the Unilocal coupon for $ 30 less. It seems high but I didn’t price compare to other companies.

Service was excellent, on time and friendly, and he fixed the dryer with excellent professional quality – i’m thrilled that Anthony got it back working perfectly so quickly! Anthony explained the problem and told me how to make sure it doesn’t occur in the future. I’m very happy with him!

Benny came in on time and was able to explain the full details of the problem of my fridge. He was very courteous in explaining what happened, because of the burning smell that was coming out of my compressor.

My Fridge broke and I was panic to get it repair ASAP. I called them and they had a repair guy sent out same day.
The repairman, Eddie was fantastic. He knew what was wrong right away and fix it in under an hour. He was knowledgeable and professional. I would definitely call and request him next time.

Steve is really great — the service was prompt and professional, and he was very nice.

Washer stopped draining. Called the company because of a Unilocal 20 dollar buy gets 50 dollars off the price deal, and because the reviews were good. The tech arrived on time and seemed to know his business. Determined a pump had failed. Gave us a price (that did increase with each new sentence) that we accepted (with some slight reluctance). Appeared on time with the new part and a helper («helper» did all of the work except to tip the unit forward) but the original guy had the tools and seemed in charge. Anyway, thery finished promptly and the washer is working. No complaints from us (grumbles about price, but that woud be so at half the price since we are old). We’d use them again because on time, reliable, and able are difficult to find qualities.

FIVE years without an oven. yes, that’s right, five whole years in which the wee domestic aspiring goddess of the hearth that i am was daily thwarted in her desires to prepare cobblers and cakes and pies.
but no more! this year i finally felt sufficient flush to at least see how much the repair would be, and so we turned to appliance repair guru.
mike, our technician, showed up on time, he diagnosed the problem in under 20 seconds, gave us the cost, and we acquiesced. the entire repair was $ 180.00, but i had purchased a Unilocal coupon and the cost of his diagnosis ($ 79) was waived since we elected to have him repair the oven. within 20 minutes, our oven was properly heating, and mike stayed to make sure it preheated entirely.
i would totally call them again! now, if only i hadn’t consumed an entire batch of pumpkin cinnamon rolls yesterday…

Great customer service. Elina was very helpfull. I got a great deal and my washer fixed same day thanks to Stan the repairman.

I had a dryer that wasn’t hot when in use. He came on time, and said it was the thermal. He said he could blow the dust out, but that I would have to vacuum out the back, or the thermostat would burn out again. But I gave him my vacuum, and he cleaned it all out for me; replaced the thermostat; plus showed me how to take off the back, and clean it all out properly so I wouldn’t have this problem again. Design of the Whirlpool Dryer makes it collect dust, and burn out the thermostat. Was a little expensive, $ 230.00, but the $ 65.00 service call was included in the price. People who give negative reviews to this place don’t understand that we’re living in an age where nothing is free, and you have to suggest solutions to get things done.

I called for a broken thermostat on my dryer. It cost me $ 200.00 and the tech had me vaccuum the exhaust myself because he didn’t have the equipment. It took him 4 minutes to replace the thermostat. When asked if he could take a look at my refrigerator, he told me that it would cost another $ 65.00 just to look at it. On the positive
Side and to be fair he did ask what was wrong with the fridge and gave me some free advice…
I received a call from Appliance Guru and was given a refund of $ 150.00 That came as a complete surprise to me! I have heard of companies offering Satisfaction Guaranteed or Money back, but this is the first time a company actually meant what it said. Thumbs UP. The Unilocal coupon $ 20 for 50 was worth it. I will hire Appliance guru again and they get my stamp of approval. 5 stars!

Excellent and prompt service. I will be calling them from now on and nobody else. They do all appliances, really handy. Thanks for being super accommodating!

I called and made an appointment. It turned out they sent out someone from another company to do the work– E Appliance Repair Company in Santa Monica. If they farm work out they should tell the consumer so. If I read reviews for a company on Unilocal and then they end up sending someone from another company to do the work and don’t alert me of it, what’s the point? Not cool and trustworthy in my book.

Called appliance guru today for broken kitchenaid refrigerator. Starter motor went out. Service tech Gene came over within the time frame window they promised. He knew what was wrong within 2 minutes had the part on his truck installed and out the door within 30 minutes. 5 star service. Thanks Gene!!!

Outstanding service. Gene was awsome. Worth the money. Plus really cool truck. Very punctual. My dryer was not working, well at least when it wanted to. Gene diagnosed the problem quickly and repaired it. Very knowledgeable of the machine. Now the wife is happy. Happy wife happy life. Thanks Gene.

Gene was of great service, quick and straight forward. Will definitely recommend!

My Frigidaire fridge was not cooling properly. My father referred me to Gene at Appliance Guru. I called Gene around 9:30 AM and explained that I needed to leave for work by 12:30 PM. He arrived to my place within an hour and it took him less than 45 minutes to fix my fridge. Gene is very quick and professional. He works with a servants attitude. And the cost for his service was less than I expected. He told me he will call me in a few days to follow up. I am very glad my dad referred me to Gene at Applaince Guru.

Appliance Guru technician came out to my house via Smith Bros. Appliance Repair.
There was a little miscommunication about the initial service and price but we cleared it up.
The issue: the gas line connected to dryer would not loosen and I couldn’t install the new line. Fixed in a jiffy, loosed the nut with a little muscle. The second issue was the dryer was taking 3 hours to dry one load (the vent /​excess lint was not an issue and we’ve had it serviced 2 other times with no resolution; the others said it was likely a vent issue — which it clearly wasn’t after inspection) 3 hours to dry a regular sized load is NOT normal.
So today, the technician in less than a few minutes solves this issue I’ve had for 7 years. Long story short, the technician fixed the issue that the original installer made in less than 15 minutes.
I’m on my third load as I type. Thank you and great work!