Apple Store

I am hesitant to ever write this review because I don’t want to mess up a good thing. The Beverly Center Apple Store is one of the best kept secrets in LA. Unlike many Apple Stores that are often hectic and filled with people, the Beverly Center Store generally has a relaxed atmosphere. Though there are people milling around, it’s not the frenetic sense I’ve experienced in other stores.
Over the years I’ve bought several computers and iPhones for me & my wife. Every time the staff have been patient, friendly and beyond helpful. My most recent experience involved upgrading my Mac OS to El Capitan, which I was anxious about because I’d read there could be problems with some software I was running. I went in to ask about a keyboard and the sales guy, John, (not the Genius Bar guy) spent about 15 minutes with me making sure I had the latest software updates and otherwise assisting me to prepare for the OS upgrade.
I can honestly say that every time I shop the Apple Store in the Beverly Center, I walk out absolutely thrilled that I am an Apple customer. They consistently go the extra mile.
(And I want to add that I also used Apple’s online Tech Support and had a hugely helpful experience with the guy who called me – in less than 2 minutes after I requested the call.)

Terrible management! I had to wait 1hr to have my obviously broken phone swapped out. There were 7 sales associates doing absolutely nothing on the floor who’s «hands were tied» because they weren’t part of the «Genius Bar». Who’s runs this location?

I arrived at the Apple Store to get some help with an iPhone problem at around 5pm yesterday. I was told I would be seen within 60 – 90 minutes so I left the store to go shopping elsewhere. They were trying out a new text system and I got a message at 5:30 saying they would be ready for me earlier than expected, between 5:45 — 6:05. I stopped what I was doing and rushed back to the store by 6:05. Once I got there, I was told that the message was a mistake but to come back in 10 – 15 minutes. I came back 15 minutes later and was told by another person that this was a mistake (it was 6:20 now) and that my appointment was moved to 6:45. I was told they would help make my session earlier and to wait on one side of the room. After 10 minutes, no one came up to me, so I asked for an update, after which I was told to wait on the other side of the room, closer to the Genius Bar. I waited for 20 minutes and no one came up to me, so I left, extremely agitated and having waisted close to two hours of my time with no help for my phone.

What an absolutely terrible store. They wouldn’t confirm whether they had something in stock or not and required that I come in just to see if they had it. Purely just trying to waste my time. This was after going to another Apple Store and having to order the part that I needed. Apple store customer service is severely lacking.

This is absolutely the worst customer service I have experienced. Please do not make the mistake of getting your items serviced at this location!
I was assisted by Amanda who repeatedly kept interrupting me while I was trying to explain the issue I had with my product. After her taking my information to make an appointment with the Genius Bar I received a text informing me to report back to the store. Upon arrival Alex then told me I had to wait an additional 20−30min. I stuck around the area and waited another hour before I finally came back to the store to inquire about my appointment status.
Nonetheless, I am currently still waiting in the speaker area for someone to call on me.
I have been in the luxury customer service industry for over 10yrs, regardless of what you’re selling there should be a level respect and delivery of proper customer service.

Went to the Genius Bar today to have them fix something idiotic I did to my Mac. The guy was super friendly & helpful, & fixed the problem in about 5 minutes.
Every time I go to this store for anything, I have a great experience!

Both times I have been here, this apple store seems to have the highest ratio of staff to customers I have ever seen in any store.
It’s almost cult-​like, in that there are lots and lots of staff waiting around to serve you, and so you get to see someone immediately.
And it’s in the Beverly Center so if it means anything to you, you have some tiny kudos in saying you bought your iPhone in Beverly Hills. This means nothing to me, but some people hold apple in much higher regard than I do, and go for that sort of thing.
Anyway, go to this store because there will always be someone available to see you.
Aside from that it’s like any other apple store in any other mall.

This store is sucks. I went there to fix my screen which will charge me $ 149 plus tax. The first technician told me I should get back one hr later. But when I got back after two hrs. They told me they replace my phone and my phone do not work. It takes me forever to wait and wait. Finally. Three hrs later the phone still not working. They give me a new phone instead. Such wasting my time ! And then customer service bad as well. Very arrogant I hate this store.

Made an appointment and there’s no record of it. Coming back tomorrow. Mother effers.

In my experience the manager Josh is a nice guy but a very inflexible and invalidating to customers when they have issues with their products. Save yourself time and just go to The Grove.

My iPhone 7 screen broke but the temperance glass protector did not. They said it was not covered. The phone is so cheaply made

We waited a long time to view a tech guy to help us out with a problem on my iphone LCD Screen that need it replacement. However, the guy who took care of us was super nice, patient, helpful and quite clever with the subject. He was able to sort out our problem and took the time require to help us out. My partner and I even took a card just to post this review, his name is Rubel Karim.
In all our ten years shopping at the apple store, we never meet anyone as efficient as he was.
Also, the overall store has a nice setting to it.
We would definitely stop by again to this store when at the grove!

Despite visiting numerous Apple stores over the years this is the first time I’m leaving a review for one. Had to make an appointment to visit the Genius bar after my iPhone 6 suddenly started having scary screen issues. Chose this location due to proximity but was nervous about getting both prompt and adequate help after reading the multitude of one star reviews on here. What’s funny is that most of these reviews are either one star reviews from very angry customers or five stars from people raving about the amazing service they received.
Rundown of my experience:
Made sure to arrive five minutes before my set appointment. There were a ton of Apple employees but only one designated guy checking in the customers with Genius bar appointments. There were two people ahead of me but the lady being helped literally could not pick an appointment time (first she decided on 3PM but then realized she couldn’t make that so moved it to 5PM but then realized she wanted a different location but only realized that after the Apple employee had inputted all her information for the 5PM appointment… seriously!??). She took forever and I was getting antsy about being late for my appointment when luckily another employee helped me out (thank you!). They were able to promptly determine that my screen was the issue and needed to be replaced. The Genius said it would take 45 min, 1 hour max which was crucial for me because I had another appointment after. It ended up taking 1 hour 15 minutes but overall I’m happy with my experience and understand that these things can take longer than expected. Thrilled that my phone is in perfect condition now and happy with the friendly service I received. Also had to buy a new screen protector and one of the employees helped me put it on perfectly (zero bubbles yay).

I love Apple stores but I love the haters even more.
Really, you can’t get a better retail experience than Apple. The place is big, you can set appointments right from your phone, and they have experts that can help you with your product without buying an extra warranty. Yes, you can get help without buying a damn warranty.
So why the hate? Because there is nothing else for haters to do with their lives. Get over yourselves and appreciate the fact that you can get support on a product that you’ve probably misused over the years.

The WORST Apple Store I’ve ever been to. I went in to get a new MacBook Pro, I knew exactly what I wanted and needed no help whatsoever, just literally needed someone to get the computer for me. My girlfriend and I walk, stand by the computer I planned to get for a good 10 minutes, make eye contact with every employee on the floor, no one comes over. Finally we go up to the girl seemed to be in charge (and I use this term generously) and tell her «I need to get a new MacBook» she tells me «ok hold I’ll have one of my sales associates come help you.» We stand there for another 15 or so minutes and no one comes over, they just continue to wander around the store seemingly clueless. Needless to say, we left without being helped or buying the MacBook I came to get.

This is by far the worst Apple Store and experience I have had to date. I made an appointment on a weekday in the middle of the day to try to avoid the crowds and sure enough I was surprised how empty the store was.
I go to check in and think I should be seen very quickly considering there was hardly anyone there and seemingly plenty of representatives there to attend to me. Clearly I was WRONG!
I stood there for almost an hour while «geniuses» just grouped around chatting, going into the back and disappearing, attending to others who came significantly after me and with the same issues, and just blatantly ignoring me.
FINALLY, a «genius» (Josh — avoid at all costs!) attended to me and basically told me I was a liar regarding the issues I was having because the diagnostic said everything was perfect. I told him I have had every single iPhone and there were clear issues and anomalies that were causing my iPhone 6S Plus to malfunction.
He insisted there was no problem and refused to change my phone. I told him the phone is defective and I cannot spend another day coming back after I restore my phone and have the same issues. Time is precious and expensive! He refused…
Sure enough, I restore my phone and now it is having even more issues! Now I have to waste my Thanksgiving weekend replacing my phone because the moron (For the first time EVER in my very long Apple history) refused to fix my iPhone issues that even he scratched his head about but «the diagnostic looks fine».
People like Josh and this Apple Store put the Apple brand to shame and even give a die hard Apple fan a second guess on the support system.
AVOID this store and JOSH at all costs! Wasted my precious time and caused huge frustration during now a holiday weekend with a broken phone. Thanks for nothing «Genius Josh» and Beverly Center Apple Store! Never again!

I’m a long-​time, diehard Machead, but after a number of failed hard drives and other technical snafus, the gloss had worn off a little bit. However, this Apple store has helped restore my faith recently! Seeing that my Applecare warranty was almost up, I brought my computer into the Genius Bar since the USB port and memory card drive had stopped working. Turned out I was wrong about the date and I was one day past the warranty. However, they offered to do the repairs for free anyway :-)
They replaced my logicboard, and even gave me a new charger since the old one was frayed and needed to be replaced. They also replaced a few of the keys on which the letters had worn off. The repair did take a day longer than stated, but I don’t have an issue with that being that they went above and beyond in every other way. Thanks to Ben and the other employees who helped me out!

This store is the worst amongst any Apple Store I’ve ever been to.
Let’s start with the ultra rude and obnoxious «Genius» Bar Check-​in Lady «Manager».
It was as if she’s given me charity put of her own pocket when she «gracefully» «allowed one of her technicians» to see me and fix my Apple Crap — not like I had an appointment and paid an arm and a leg for these plastic pieces misery.
Anywho, after the technician came out I spotted him doing the weirdest thing ever; as soon as he pulled up my reservation info the first thing he does is type in what I was wearing in exact creepy detail: s Yikes! What the What !! Why ?? How is that relevant or important?
I am here to fix a product I bought from you !!
No comment.
This is will be my last Apple Purchase. You’ve lost me as a loyal customer for the past 15 years.

I made an appointment for the Genius Bar and was seen right away. I needed a screen replacement so they told me that it would take about 40 mins before the service was complete. I left my phone with them and after doing some shopping, I went back to the store and was told that I would need to pay $ 299 for a new phone instead of $ 150 for the screen replacement. Apparently they couldn’t simply replace the screen because my phone have internal damage due to the crack in the screen. BLAH. There are so many places that would replace my screen for $ 100 so I told them I would go elsewhere. Ashley, the rep that was helping me, decided to speak to her manager on my behalf and was able to get me the new phone for the price of the screen replacement only. SWEET!
Ashley was amazing from start to finish. So kind, knowledgeable, and polite. I love Apple.

I’d really rather gouge my eyes out then go into an Apple Store and especially a «Genius Bar», but my phone was imploding so it had to be done.
My «genius», Tristian, was actually delightful, helpful and solved the problem quickly and efficiently. More importantly (and unusual for the Genius Bar), he didn’t treat me like an idiot that didn’t properly respect the cult of Apple.
The experience was a lot less painful than expected. If you MUST go to the Genius Bar, try this one. And try to get Tristian to help you!