Allegiant Air

This is, without a doubt, a frill-​free experience. Everything costs extra, including water (which I think they should reconsider) and printing the boarding pass at the airport, so be sure to follow all the rules to make sure you don’t get charged extra. Our flight to Hawaii was on time, the one back to LAX was 25 minutes late to leave, but that seems to be the norm with all airlines now-​a-​days. We found the staff to be super friendly and helpful. The 5-​hour flight was about as much as my hubby could handle with the non-​reclining seats, but, over all, if you are looking to save some money and don’t mind the lack of usual amenities, this is a good alternative. Depending on cost, I would fly with Allegiant again.

I don’t really know how to begin writing this revue… I will start by saying it was probably one, if not the most unpleasant travel experiences in my life.
This airline has absolutely no redeeming qualities at all. If you are considering a trip and thinking of booking with them, I strongly recommend against it. The low prices might be appealing, but the downside… filthy airplanes, miserable seating, indifferent employees and a non-​existent customer service make flying with Allegiant Airlines absolute torture. The money that you might save on the ticket, even after they gouged you for every conceivable «extra» is not worth the insane misery and anxiety you will endure once you have committed to them.
A terrible experience from start to finish. This airline should be out of business.

If I could give it less than a star, I would. We had no other choice but to fly this airline to Portland. If you like your air hostesses rude and condescending, secret hidden fees everywhere and delays for hourssss then this is the way to go. Otherwise find something better.

I arrived about 30 – 40 minutes before my flight and was told that it was too late for me to get on. The minutes ticked on as I tried to convince the staff to let me board. There was plenty of time to let me on that plane but their policy is not to let anyone board 40 minutes before the flight. I had to spend an additional $ 219.00 to purchase a ticket on another airline. It was American Airlines and I believe the plane left about 10 – 15 minutes after we boarded so anyone who arrived 30 minutes to departure would have had no trouble at all boarding their flight. I learned a very expensive lesson and that lesson was to NEVER fly on Allegiant!

Hands down the worst service and attitude I have encountered in an airplane. They trap you with a cheap fare, charge for everything under the sun, won’t cancel your seat or offer a credit and while on the plane, ask to use a seat that’s not occupied and was told to pay $ 80 more! Unreal

NOT A FAN. First time traveler with Allegiant. Liked low fare until all the add-​on charges were totaled. Then just about same price of Southwest Airlines — who by the way allow a free carry on and 2 checked bags for free. I was Charged additional $ 35 for a carry — on and then they took it away due to no more avail overhead storage. At arrival they did NOT bring bag to gate — had to collect at baggage. Wrote letter to customer care department — only to be told too bad — as I agreed to these terms when I purchased the ticket. Service subpar. Prefer to stick with tried and true –Southwest Airlines. Or anyone else for that matter.

Thank you for all the help to all your staff! I was flying to HNL with my Wife and from the start we were greeted with smiles from all the lovely ladies. boarding was well organized and we had no issues during the flight. the flight attendants were very helpful with tips on what to do while in hawaii.
I recommend you use it if you want to get away to hawaii

Dealing with an Allegiant front desk employee at LAX was a demeaning and soul sucking experience. The lady tried her best to make us feel like crap for losing out ID even though in the end she issued a boarding pass. No regard for customer. Treated us a sub-​human even though we were so polite. How could a company put a person like that at a front desk position? FYI Allegiant she is black and has a British accent.

You will be nickel and dined at every opportunity.
Is it worth the few bucks you will save in the long run?
That depends on how much your sanity is worth.
Id give them a 2 – 3 star review.
I would never fly Allegiant again though.

Worst company I have ever dealt with. I should have known after 2 bad expiernece for my mother in law not to fly, but I thought, Hey let me take a chance… I couldn’t have been more wrong. Not that it matter, but my husband wound up having to have an emergency surgery from an infection near his spinal cord, and Of course this happens 2 days prior to my fly date. Then 1 day before my grandma winds up having a heart attack, so even if I would have convinced myself that it was ok to leave my husband in the care of the hospital and my in-​laws, after my grandmas heart attack there was not way I would be leaving.
Do you think Alligent Air had any compassion or ways to help in this situation… «Well mam, you didn’t purchase the insurance, so you lose your money» well bend me over and don’t use lube, yes I should have bought the insurance, so my bad on that part, but I still was going to fly them just in a few weeks once life seemed to settle down. i would have even paid an additional fee to do so, but nope basically not even a sorry for your husband or grandma hope they feel better, nothing. They give no cares, had to use this word cause the one I wanted to use would probably make this blocked, about those customers, and after now 3 times of them litterally bending over with no lube, there will be no other chances from myself and I will spread the word it anyone I can that saving the mo, ey through them is ultimately not worth it cause of one thing happens it wind up screwing you and costing you more… Avoid this company at all costs!!!

They get 4 stars my flight over to Hawaii and negative 3 stars on the way back to LA so I guess that gives them an overall score of dundundun 1 whole star!!!
Do not fly them unless you have a lot of free time to spare to wait around the airport for delayed after delayed after delayed after delayed flights and eventually cancelled flight after waiting at the airport all day. After thinking you will finally fly after waiting at the airport literally all day, they will tell you to go find your own hotel at night time and be back the next day HAHA. What a joke.
They did offer $ 150 compensation in future Allegiant travels (I can’t wait to fly again with them…)
OH and they offered a $ 16 voucher for food at the airport after waiting all day. YIPPIE…
And yes they offered $ 250 for hotel and accommodations.
N.O.T W.O.R.T.H I.T.
nothing will compensate for my ruined plans, missed work day, misery at the airport and being a lonesome traveler trying to find hotels in a city fully booked at 10pm.
Thank you Allegiant Air for ruining my vacation.

Wouldn’t fly the airline again because:
1. In order to receive prices listed on website you need to download phone app to safe about $ 30 per bag check in.
2. $ 5 to have them print out your ticket.
3. Can’t select seats unless you pay more.
4. Any kind of beverage including water cost money.
5. Planes are very dated and they dont offer wifi or tv entertainment.
Every little thing has a cost to it.

People complaining about baggage charges need to read the fine print. This is a budget airline and that is how they get you. I was charged for one checked bag and I knew that going into my booking. I was not charged for anything else because I printed my ticket in advance, weight of bag was under 40 lbs and I did not have a carry-​on. Get there early as well — 2.5 hours in advance. This is a budget airline, that’s what you signed up for.
Everything on Allegiant was fine to Hawaii. On time. No extra charges for me. Nothing.
On the way back our flight was delayed by 3 hours. For that, minus one star. While I was waiting I started reading other reviews about how flights have been delayed for a day without some kind of compensation for the extra day/​night. This caused extra stress for me so I am dinging the airline one more star. Luckily our flight was delayed just a few hours and nothing of a nightmare like some of the stories on here, but having to stress about something like that is not worth it.
I feel I got what I paid for. It was okay. It might be worth to pay $ 100 more to go on a more reliable airline next time, but for the price — it was just ok. Bare bones.
I just wanted to give a more balanced review to some of the extreme ones I’m seeing here.

First time and probably last time flying with this carrier. The good news, the staff and crew are friendly. The bad news, this is a company that does not put a high priority on the needs or expectations of its passengers. They do not appear to be overly concerned if there is a mechanical issue and there is no mechanic on duty or available backup aircraft. They also choose to not follow industry standards on baggage weight limits and will happily charge $ 50 for any bag that is even 1 pound over their set limit although they will allow the passenger to take the offending weight on board as a carry-​on; so much for the «saving fuel» argument.
Bottom line, there is no-​frills flying (like Southwest) and there is «nickel and dime» flying where you will pay a lot more than originally expected (aka Allegiant).

Horrible experience. Delayed 6 hrs going to hawaii and 5 hrs coming back. no explanation and really no customer service.
–no complimentary drinks/​snacks/​water
–was throwing up and they wouldn’t give me water until the cart came around
–no blankets, pillows, or air nozzle
–seats do not recline
You def get what you pay for.

Horrible customer service. Had to cancel flight because of their impending pilot strike. Ended up paying 200 dollars more for tickets from another airline. Send 3 emails and requested a phone call back. Kept getting standard regret letters and no phone call.
Stay away!

I love Allegiant and have flown with them several times. I am surprised by their low rating here. They offer a direct flight from LAX to Billings, MT during the summer and their rates are always way lower than the competition, that does not offer direct flights.
I find that their planes are more comfortable than other airline I have flown.
Yes, you have to pay for every extra thing, from seat selection, to carry on bags that are stowed in the bin, to boarding passes at the airport. So what. It still ends up being way less expensive than the major carriers, which don’t fly into the smaller markets. Also, in my experience, they take off and arrive on time.
I only wish Allegiant flew into Billings year round.

I haven’t written a review in a while but since this airline seems to get a lot of slack, I figure I share our experience in flying round trip LAX — HNL.
I, too like some of the reviewers read the reviews and was REALLY scared of what my saving $ 400 had got us into. Turns out — it wasn’t bad. No delays /​fast lines…
Here are a few things to keep in mind:
— Pay for the extras. Priority boarding is a MUST… this lets you skip the line when dropping off baggage and security.
— If row 4 is available, pay for your seats in advance. These seats were AMAZING… we had the ability to stretch our legs out 100%.
— They charge for EVERYTHING. Just get what you need prior to boarding and it’s all good (water /​food)
— Seats do not recline, so bring a nice lumbar support pillow if you have one.
Soooo with all that, would I fly them again. probably not if I had to. But it isn’t as bad as everyone says it is.

I am so disappointed in Allegiant Air…
I traveled from LA to Springfield, Missouri, on July 2 on Allegiant to spend 10 days with family. I have flown Allegiant whenever possible because they are (I believe) the only airline that offers nonstop service between LAX and Springfield-​Branson Regional Airport, and at a reasonable cost. Sure, they charge for carry-​on baggage as well as checked baggage, but I travel light when I travel to Missouri and can usually avoid these fees.
I had scheduled my return flight to LA for Sunday, July 12 so I could return to work Monday, July 13, in order to prepare for a series of meetings I had scheduled for Tuesday morning. I was to be on Allegiant flight 319, departing at 2:18 PM.
Even before I arrived at Springfield airport for my Sunday afternoon flight, I had already received two text messages announcing delayed departures at 4:30, then 5:30. I understand these delays were due to maintenance issues in Los Angeles on the equipment that was to carry passengers from LAX to Springfield, then turn around and return to LAX.
I continued to receive text messages throughout the afternoon announcing delays to 6:30… 7:30… 8:30… then shortly before 6:00 Sunday evening received a text that the flight had been canceled.
Allegiant issued hotel vouchers to passengers and told us we would be contacted regarding new flight information. It was not until 11:10 Sunday night that I would receive an automated call from Allegiant announcing the new flight, scheduled for 4:15 Monday afternoon. I would miss a day of work, but I would at least be back for my Tuesday morning meetings. Most of the other displaced passengers seemed to be taking the whole thing in stride.
As the displaced passengers waited at the gate in Springfield Monday afternoon, applause erupted when the plane arrived from LAX. We waited as the passengers deplaned and the plane was prepped for its return to LA. We finally boarded about 4:30, all of us anxious to get to LA… some of us returning home, some going there to spend vacation days. We pulled away from the gate… then…
The captain announced that there was a problem with one of the two engines. We would have to return to the gate and deplane. Now frustrations were rising and tempers were starting to flare… I do have to say, however, that the crew was very professional.
As we waited for updates, I had to consider the possibility of another canceled flight and started searching for options to return to LA early Tuesday morning (it was already too late in the afternoon for any flights out Monday from any airports within driving distance… although I could have booked a 6:00 Monday PM flight on Delta out of Springfield… for almost $ 1100).
It was 7:00 when we were informed that the flight had been canceled (we would be rebooked on a flight scheduled to leave Springfield Tuesday afternoon at 2:15), so I quickly booked an early morning flight out of Kansas City that would have me in Burbank shortly after 9:00 Tuesday morning… also booked a room near the Kansas City airport so I get at least a few hours rest prior to the flight… and had to call a relative who lives near Springfield to drive me to Kansas City because there were no cars for one-​way rental at any of the agencies at Springfield.
Allegiant again issued hotel vouchers for displaced passengers… I know this is something Allegiant would probably prefer to not do, as arranging for accommodations for a plane with 100 passengers can easily cost more than $ 10,000.
Still… Allegiant got off cheap… I spoke with a woman who was traveling to LA with her son and three grandchildren to visit Disneyland… by Sunday afternoon they had already lost one vacation day, and had to forfeit costs of hotel and car rental for one day/​night. I spoke with a young man who works as a bartender in Chino Hills, CA, who was losing his Sunday night tip income, which he said was typically $ 400-​$ 500. I spoke with a girl who was supposed to start her new job in LA Monday morning, and now that would be jeopardized. I had to use an additional vacation day from my accruals, which I budget pretty trightly. That Allegiant can simply wash their hands of all these costs to passengers is unconscionable. Total hard costs of my travel changes to return to LA by Tuesday morning were $ 700, not including the additional vacation day accrual used and lost productivity at work.
Sure, I understand Allegiant is issuing refunds for the Springfield to LAX flight, in addition to credit for future travel (which was never made very clear), but help me understand why I would want to subject myself to this kind of uncertainty in air travel?
Understand that as frustrating and maddening as this was, I have recorded the events factually and objectively.

I have had flights on Allegiant Airlines on five separate occasions now. Each time it is not a pleasant experience. I would recommend that if you do not need to take this airline, you don’t!
If there is another choice of airlines to get to where you are going… Use them! Allegiant will charge you to pick your seat, check your bags, bring on a carry on, $ 5 a person to print your boarding pass, and so on and so on. They charged me to pick my seat in order to guarantee that I would sit next TO MY 4 YEAR OLD. Come on!!! By the time you pay all the silly little fees it’s the same price as any other airline.
Allegiant Airlines planes are older, dirtier, and smaller then others I have been on. They are consistently late and/​or delayed, and their overall customer service is fairly poor.
Nothing positive to say!