All Saints USA

I bought a pair of jeans here yesterday and I called with a question regarding my credit card and the manager was very rude and dismissive I won’t be shopping with this brand anymore

I’ve had two amazing experiences at this location. The first was in June of 2014, the second was one week ago in September of 2015. Both times I experienced incredible customer service and got myself amazing clothes. What I especially appreciate is that I am not a fashionista in my daily life. I just need fancy duds sometimes. I’ve always been treated cheerfully and respectfully, even when I walk in wearing mom jean shorts and athletic socks with my nikes. This last time Cody was especially helpful! Love this location a lot. Thank you!

Overpriced, fashionable clothes with a staff who sometimes care to help you. I still shop here because I can find something I like, but my wallet hates me for it.

If I could give no stars I would this place not only has stuff out of style but all of these people are rude a f and have no hearts may they all burn when eating kale

It should be no star. Let me start by saying I really like the style of this brand BUT what’s disturbing are the nasty attitude from these retail workers. I don’t understand the bad attitude these RETAIL WORKERS have. Let me remind these RETAIL WORKERS that you guys work in a RETAIL store so this attitude need to go away.

I’m logging in to Unilocal for the first time to write a review, because I feel SO strongly about the way I was treated at this store.
I discovered a jacket/​coat at the new Malibu branch of All Saints which I decided to purchase. They didn’t have the correct size, but were very helpful and told me which stores in LA I might find it.
I took an afternoon off work and went on a pilgrimage across town to the Robertson branch of All Saints. I was in love with this garment and felt it worth the effort an money.
When I entered the store I got the snooty up and down look by two of the female attendants, and then they must have decided I wasn’t worth the effort. I was then left alone for a while, and finally approached by a guy who took some items to start a room for me.
Once in the fitting room I spent a long time trying on two different sizes of the coat. I was going back and forth and trying to assess the fit as I am really in between sizes. At almost $ 500 this was not a purchase I wanted to rush.
The male attendant banged on the door quite aggressively and asked if he could help me (I got the impression he thought I was doing something I shouldn’t be in there) and when I explained my deliberations he said to come out to the store and he would show me how to wear the coat. Which he did. He looked at one of the sizes and said he liked that one on me. Not even taking the time to see the other size on me. He was rushing me, even though the store was not busy and there were attendants standing around.
I had other items to try on, he came back twice and asked to take things I had chosen or rejected. I asked him to get another size for me, he brought back the wrong size. I gave up and left the fitting room. I felt completely uncomfortable, not respected and generally like s**t by this point.
When at the register I asked to exchange some leggings I had bought in Malibu a few days earlier for a larger size (I still had the tag and receipt, but not the bag) he was really dubious about it, and tried to convince me to keep the smaller size. He had such a petulant and dismissive manner about him.
Having spent a considerable sum of money I came away feeling absolutely awful! Really disappointed and upset. Not feeling excited and happy about my new clothes!
I intend to contact All Saints directly and make a complaint to them. On my receipt the attendant’s name says ‘Bert’.

Oh… When I finally got my garment I looked at the tag and it had a sticker on it so I lifted it and it had been marked up $ 38? WTF?

people that work there are extremely unfriendly and not helpful at all.
they treat you like s… t !!! I have been there several times, but every time I left angry and felt bad. would not recommend this place !!!
I love the brand and own many of their clothes and shoes… but I bought them all online.

I used to work here. and I hated everyone!!!
BAD ATTITUDES. INSECURE. AND POWER TRIP. EGOTISTICAL ASS WIPES!!!
I know no one working here making more than 20 dollars an hour except management. The attitudes need to kick rocks. I found myself trying not to curse out my peers on a daily. mind u i was the only black girl (half black) on the entire staff.
I was asked to leave my amazing job to come and work for this shitty staff. (STAFF not company) by the HEAD of human resources department, and only stayed a mere 2 months.
YES no one in the robertson location believes in helping customers or even greeting them!!! Everyone kind of stands around like their shit smells like roses. I’d suggest trying pieces on in the store then buying them online.
This location needs new management and a helpful staff.
For crying out loud the staff at CHANEL across the street were nicer than the staff at All Saints!!!

John and Sarah are amazing! They provided a personalized experience and great service regardless if you get a t-​shirt or spends lots of money.

I am bi-​continental. I live half the time in good ol’ Blighty and half the time here in L.A.
I was super excited when I saw All Saints was opening. I’ve been wearing their clothes for 7 years. The look has a lot of tailored, modern cuts that remind you of Victorian/​Edwardian pieces – spectacular. Very Vivienne Westwood.
Right…so I walk into the shop… and they are REALLY RUDE. Major attitude problems. More concerned about how many buttons on their sweater are undone to show off a waxed chest… or seem so out of it, like they are hungover and pissed off about coming into work (dudes…I get it… you’ve had a rough night… don’t take it out on the customer!) OH and getting anyone to help you… HA…they are too busy talking to each other or simply staring at you. I actually had to stand for 2 minutes while two staff member chatted – I finally said…“Excuse me, can you help me?” OH – BIG mistake. I was on their shit list. They had to do WORK!!! OMG!
I was lied to about their return policy. Read the fine print. Because the staff was so badly trained and could care less, they told me the wrong return information about an almost $ 500 coat… and I was stuck with a flimsy receipt credit (that could totally get lost or ripped) that expired after one year. Oh. and couldn’t use it on the internet as there was no code… store only… so had to hang with these charmers AGAIN! Ridiculous… I even had the guys name on the receipt who gave me the return advice… he LIED about saying (probably still hungover or in shock from his new septum pierce) what he did… and told me I should have read the policy myself. True. I should have. I just didn’t think dolts would have given me crappy, wrong information… and their fine print is a bloody dissertation.
The prices are more expensive than the UK pricing (crazy, since it’s super expensive) and they carry a mix of the older stock from the UK and new stock. They don’t tell you that a coat or top is from 3 seasons ago and was rotting in a warehouse somewhere in East London.
They also stare at you when you are flipping through the sale section… like you are some cheap-​o loser. I HATE shops where the salespeople make you feel like you don’t belong in their… errr…cool club. Look, I’ve worked retail… it’s hard. But… c’mon…we all know they don’t make a fortune and they act like they are rich and you are a poor fool for going to the sale section.
It is such a shame that this shop ruined All Saints for new customers and loyal ones. Maybe turn down the loud indie music, listen to your customers and stop seeming impatient because you have to hurl from being wasted the night before.
Bottom line:
I invest in my clothing. I buy pieces that are worth it so that I have unique items that will last. All Saints has these things… but I will never shop the USA shop again… will ONLY go when I’m in England. If you have to, buy online, BUT make sure you read the return policy (online purchases – unless you pay to send them back to the warehouse… are credit only… and then you have to schlep to the crummy store.)

I love this store. I agree with some of the other reviews about the service not being great, but I haven’t found it to be awful. The selection is still great, and I have found it to be slightly better than the nyc location. But really, go here for the clothing, not for great service. You’re at a clothing store, not a restaurant, so it shouldn’t be quite as important as others are making it to be. I have been very happy with the clothing I have bought here, and I have also gotten some great things on sale at reasonable prices, because most things are pretty expensive.

Heaux-​strolling Robertson Boulevard again, are we honey?
Halt your Choos for a quick moment when you get to Alden.
Look around you — so many sexy stores… 7 for all Mankind, Rock & Republic, and — ALL SAINTS!
If you’ve flipped open an Elle or In Style or Nylon mag at any time over the last few months, chances are that after you’ve gotten past Coke Moss on the cover and swabbed yourself silly with the cologne and perfume ads (you smell both classy and elegant, babe), you’ve seen those All Saints Spitalfield adverts… bathed in soft yellow light, all natural, and yet dark and mysterious.
– Okay, maybe they’re not that affecting, but those are some sexy jeans and denim jackets!
That’s the main reason to hit this store — the kaleidoscopic selection of denim. They’ve got all shades, from black to white (though the darker side of the rainbow is favored) and all hues inbetween, and in all cuts from bone thin to plumber bottom (belts too, if you’re a plumber — please).
Styles are mostly country-​western influenced, with a Hollywood twist, if that makes any sense (no? Shut up and kiss me anyway). Think of it like Vivienne Westwood’s forays into the punk scene to make it haute couture.
Beyond the denim realm there is also a nice selection of shirts, dresses, shoes and other accessories including leather bags.
Prices are reasonable, or however «reasonable» you think it is to spend $ 200 on pants.
The layout of the store is reminiscent of a Premium Levi’s store or Adriano Goldschmied, with high ceilings swathed in airplane hangar lights and hardwood floors that would make a New York doorman building jealous.
This store loses points for some snooty workers that cast a gray pall over the efforts of those among their peers (in the same store) with better attitudes. Seriously — be prepared to face judgmental dagger-​eye from some of these fashionista wannabes.
More points are lost when you realize you’re paying premium coin for denim that isn’t THAT premium. I mean really. Some of this stuff… GAP jeans by another name, but with greater knockout power against your bank account.

i’m sorry, but i have to add my two cents. the service is indeed horrible. top to bottom, everyone i encountered. like so bad i almost started laughing. things this uniformly bad often come from the top and trickle down (hint hint to top management in the uk, they need serious help here). sad to me. is it so hard to be kind? and to have integrity in your job these days? naw, it can’t be that hard.
i was ready to shop and buy but walked out instead. come on, you guys. do better. why not do your best, even? it feels so good, i promise.

God I would give this place a negative star if I could. The SERVICE IS TERRIBLE!!! I think instead of customer service training, they give these guys douchebags training.
My boyfriend bought a $ 100 shirt from here about a month ago. It’s just a denim button down, but he liked the fact the edges had a bit of a stiffness to them, so the collar stayed up well. He didn’t wear this shirt until last weekend, and after just a couple of minutes, he told me something was poking into this neck. After I inspected it, I realized there was a metal wire coming out of the collar poking him in the neck. At first I thought it was a staple, but than saw that it was in the collar, and gave the collar its shape.
Needless to say, we took the shirt back for an exchange. The «manager» of the place looked at the shirt, w/​o saying a thing to us, took the wire, and yanked the whole thing out. Then, he proceeded to cut the end of the wire with a box cutter, and pushed it back in the torn hole. «There, I fixed it». We were STUNNED at this. He followed by saying this is how everyone wears it, and it’s fine now. Since there wasn’t another one left in the store, we requested a store credit. He didn’t even want to do that! We also asked if they could get another one from another store, and he told us they can’t do that. What? First of all, shouldn’t he offer to help us, since they sold us A DEFECTIVE SHIRT? He had such an attitude, it was extremely rude. After we fought for a store credit, he handed us off to some guy who barely knew how to spell his name. When we finally got our store credit, my boyfriend thanked them out of habit, and the manager looked at him and just gave us a condescending nod…
Oh, and this is not all…
When we were in the store looking for something to replace the shirt, I noticed a leather jacket. So I looked at the price tag, and the printed price was marked out with a pen, and a new price was hand written in. So I thought, oh it’s on sale. Upon closer examination, I saw that the marked out price was $ 400, and handwritten in price was $ 510. And this is not due to the fact they are a British company, b/​c in front of the $ 400, it stated it was in US Dollar.
In conclusion, if you enjoy the worst service possible by pompous 20 year old with trust funds, and inflated prices on top of already overpriced clothing… then this is the store for you!

Expected better service! Considering its the 1^st store in the U.S.
Cute Clothes! But not worth actually goin in the store to shop. Shop Online! Within the first couple min a sales assoc. will aproach you but you will never see them again. You are on your own to find sizes!
When your paying $ 275 for boots the lining shouldnt be torn out on the inside. I know they‘re suppose to look worn but shouldnt be, literally. The Customer Service sucks. I have stood @ the counter for 20min waiting to be rung up before i had to ask for help. I have been in the store to shop several times and everytime Iam being rung up they dont speak a word! to me, including their own manager.
Moral of the Story, You get just the same amount of customer service help as you would shopping online.

This is the new store in the old Agnes B location.
Customer Servie: 4stars
Selection: 5 stars (great fabrics, cottons, wools and blends but very little synthetic modal, rayons… junk!)
Parking metered or lot
Upon walking in there was a pretty good looking young guy working the door but he wasn’t working… he just stood, looked and didn’t bat a lash or crack a smile. Big turn off…
But then, I started to peak around, fell in like, fell in love and oh yeah– tried a bunch of cute stuff on and left with way less $$$.
Sarah is AWESOME! I would not want anyone else helping me. If I could bring her home and keep her– I would! Total Fashionista and super nice.