All American Softy

I had All American Softy cater my wedding, and as pleased as my guests were with their ice cream, All American Softy has horrendous customer service. I really should have done my research better before hiring and paying them!
I hired a kiosk (think ice cream cart) for 2 hours, $ 495, 100 servings (anything over 100 servings is extra). According to my confirmation page, I thought I was getting the full menu, which includes things like banana splits, ice cream sundaes, shakes, malts, and other such goodies. As it turns out, the kiosk only has a limited menu, which is just sundaes (don’t think sundaes, think scoops of ice cream in cups/​cones) and root beer floats. This was a bit of a misunderstanding, though my confirmation does say full menu. If kiosks don’t come with full menus, don’t put it on the confirmation.
There was some confusion about payment at the wedding. I was told by the owner Mike beforehand that I would be invoiced after I got back from my honeymoon. At the end of the 2 hours, one of the employees came up to me and asked for payment now, $ 600 in cash. This was both odd and fishy, and was cleared up with a phone call from Mike.
On the day of my wedding there were only 3 flavors of ice cream: vanilla, chocolate, and strawberry. I was told that there would be 8 flavors of ice cream provided at the kiosk. When I asked Mike about this, he told me the following:
«Sorry but that day was very warm out and the drive is longer then we cover but we did it anyway at no extra charge. The driver had to go out and buy all new ice cream for your party because it melted on the ride there. I did not make a profit on your party and I am sorry but your guest were more then happy.»
This struck me very oddly, because how could a California ice cream caterer not know how to transport ice cream on a hot day? Granted, Palm Desert is very hot. Also Mike never told me that my location was outside of any range, and having all of the ice cream melt is on the company, not on the customer. I asked for a refund to reflect not having the full option of 8 different flavors, but the most Mike could come up with was «I will give you a 15% discount the next time you book thank you».
I believe in supporting local business, but I really just should of paid a little bit more and gone with Ben & Jerry’s.

Coolest ice cream truck around. Soft serve, low fat, floats, Sundaes, etc. the guys working the trucks are always really friendly and patient. Absolutely must get it if you see them around.

Super cool idea! Since the «ice cream man» these days are just your popsicles and bar sandwiches AAS is such a great concept to keeping it real! Wish we knew about them sooner we would have rented them for our 4 yr olds bday!

I love the ice cream truck. I’m a grown man and get excited every time I see the ice cream truck pull up to my work. I feel like a kid again. Phil always greets me with a smile and remembers me every time.

I bought a Groupon before checking this company out. It’s a fun concept – guests can order shakes, ice cream sundaes, waffle cones, etc. At $ 75 for 25 people, that’s $ 3/​person, which is better than the $ 4 or more they charge for individual customers. However, that doesn’t make it a $ 150 value. And, because this is not the best-​run business with the greatest attention to customer service, beware your parade of horribles. Mine were:
1) Truck arrived really late – like 20 or 30 minutes late.
2) The driver Miike [as opposed to the owner Mike Musanty], who said this wasn’t his usual truck, hadn’t turned on the machine that melts the chocolate for the ice cream dip.
3) There were a few other things that weren’t available, such as bluetooth from our music to his truck speakers, that we hadn’t been forewarned about, so we used our own bluetooth speaker to stream salsa music rather than listen to Sinatra over the truck’s speakers.
4) Mike was in a rush. When he first arrived, he told us he stayed for an hour. When he realized that we had a small group – way less than 25 – who were enjoying their sundaes and coming back for seconds, he said he had to go so to hurry up and place final orders.
5) The engine stays on the whole time the truck is parked at your house, so the fumes are pretty noxious.
6) I had read the reviews that said people were required to pay sales tax on the «full» amount – $ 150 or $ 180 – plus people were hit with a bill for a mandatory gratuity. That didn’t sound right to me, so I did my online research on the California Board of Equalization website, and discovered that there is no sales tax on food trucks serving ice cream.

And as a lawyer I know that there can be no mandatory gratuity unless that is part of the «bargain» you sign up for when you buy the Groupon. It wasn’t mentioned, so it was automatically optional. I ended up tipping Mike in cash because I felt sorry for him working for what seems to be a sleazy outfit, and because he did a nice job with our guests.

All American Softie truck is amazing for a party! Mike is so easy to work with, and our driver/​server Todd was wonderful, kind and funny with all of our guests. They have a fun menu for young and old! They are coming back for my next party for sure!

I totally agree with DC on this one. Mike the driver was a very nice man. He’s not terribly clean looking when he shows up but he’s got a nice personality. Come to think of it the truck is not very clean looking either and I expected more from this business aesthetically. I don’t think the owner Mike cares very much and it’s really about the money to him but that’s his decision and our decision if we choose to use him. The owner has a lot to learn about working with people. He’s very short and curt on the phone and does not like when you ask any questions. And I know this is not his first time hearing it… The drivers personality made up for my disappointment in the old and dirty looking truck as the ice cream was very good and so was he. It’s not cheap so don’t expect you’re getting a great deal with the Groupon. These are the days of the high-​end food trucks and that’s what I expected. Right? The truck looks more like when we were kids in the 60s. LOL.
It’s a nice thing to do at a party if you don’t expect too much… And again, pretty good ice cream. Hope this helps! Merry Xmas!

There are two employees named Mike. There’s Mike the owner and Mike the driver. Mike the driver is AMAZING. He’s great with kids and he’s just all around nice guy so this review is not a reflection of him. Mike the owner however, is not so pleasant.
I bought the Groupon months ago for my daughter’s party and here are things you need to know:
They only come out for 25 minutes. One minute per person. It doesn’t say that on the groupon or the website and the owner Mike is beyond unprofessional. He started yelling at me on the phone and telling me I didn’t know how to read. I read the groupon to him verbatim. To extend it a hour, they wanted to charge me an extra $ 150! So I had to stop the kids from playing and hustle them all out. Also, you have to pay for gratuity and tax on the total bill (not groupon discount) which is technically $ 180 and if you go over 25 people, it’s $ 4 per person.
My biggest complaint is based on the owner’s tone and general unpleasantness. The driver was so great but the owner nearly ruined my daughter’s party with his antics. I would not recommend this company to anyone.

Fantastic service from Mike the owner who confirmed our party date within 5 minutes of us calling and leaving a message!
Phil called in the morning to confirm our location and time AND showed up about 45 min before our scheduled time. He was wonderful, he drove around until he found parking and then waited until our birthday party guests were ready for their treats! He was fantastic with all the kids, filling out their orders to a T. Most often we tell our kids, «NO,» when they want ice cream from the crummy ice cream vendors in the park, so we were happy to tell them they could order anything they wanted from Mr. Softy. Kids ordered rootbeer floats, sundaes, twists, chocolate shakes, they had a blast.
Yes, the owner explained that they need to get paid for the tax on the full amount of the Groupon and would like at least a 15% percent tip for the driver, but we were HAPPY to provide that and more (in tips). Phil deserved it!
A couple of adult party-​goers got cappucinos from the Mr. Softy truck and they were generous in size and delicious!
Highly recommend this for parties or any large events where you can let them do the work and you sit back & enjoy.

KIDS BIRTHDAY PARTY MUST! I booked the ice cream truck for my daughter’s 12^th birthday party and it was the HIGHLIGHT of the party. The girls were so excited when the truck showed up they were tripping over each other. The driver/​ice cream man was the absolute best! He was friendly, entertaining and able to make the creative ice cream sundae requests from each girl (majority requiring almost every topping in a single sundae with a mountain of whip cream)!. :-) Delicious! Thank you All American Softy for making my daughter’s special day unforgettable!

The owner Mike and employees are not nice and kind. There serving is not cleaned. Too expensive. Smells bad near the truck.

I really should have read the reviews here first. I purchased a $ 75 Groupon coupon for my company. Looking closely at the coupon prior to the event, it states «doesn’t cover tax or gratuity». Fine — fair enough. The day of the event, they showed up on time and the server was more than friendly. The ice cream was good and everyone seemed to enjoy it. When it came time to pay, the server said he needed to call his boss to find out the cost. I explained based on the amount of the Groupon, or even if it were based on the higher priced individual item at $ 4/​each, we would have had enough to cover it — giving a 20% tip AND 9% tax. The owner came back with something more than double that amount! I got on the phone with him — owner Mike — and could not believe just how rude and unprofessional this guy was. He was throwing F-​Bombs at me from the time I said «hello». He said he «hates how f-​in cheap all the Groupon holders are and the tax and tip are based on the standard price of $ 180.00». Again — it doesn’t say that anywhere on the coupon. He continues to tell me «You know — it doesn’t matter — I have so much more money than you I don’t give an s***». I was nothing but professional with the guy and he was over the top rude! I ended up giving the amount I had to the Server and told him to keep it all and to NOT give a dime to Mike! This Mike is the biggest sheister ever and I feel bad for anyone employed by him! Would only recommend if Mike is not a part of it.

We hired a truck to visit our office in early July.
The good: Truck was on time and the driver was super friendly.
The not-​so-​good: They promised music and there was none. When I arrange for our associates to leave their desks for some fun, that’s what I want… fun. Also the chocolate ice cream was a little sour and a lot of people complained about it.
Will I use them again? Maybe. Am I gnawing at the bit to use them again? No.

I booked their ice cream truck for a corporate event and the service was great. Showed up on time and ready to serve. They are a great truck to use because they have so many options to choose from! Soft serve, shakes, slushy, pretzels, coffee… etc. Easy and quick to book and for a very reasonable price compared to other LA food trucks.
Thank you All American Softy!

We had the All American Softy truck for my daughter’s birthday party & it was a huge hit. They arrived on time, were so helpful and nice and the ice cream was delicious! Kids & adults both loved it, highly recommend the root beer float… so good! Thank you All American Softy!

Perfect! I booked a kiosk for my wedding. The price was reasonable and the service great. Everyone said the ice cream was some of the best they have had. Such a fun touch to add to the wedding-​especially for the kids!

We love All-​American Softy! Not only are the ice cream and all the treats fantastic, but the service is terrific! The website makes it super easy to book a truck and to get whatever you need.
We have used All-​American Softy many times and would never hesitate to recommend.

We just had All American Softy do another party for us. Always a hit, I think it’s our 8^th party they’ve helped make great not to mention the 12 plus times they’ve come to my job site as a special treat to all the people that work on the tv shows I do. If you love ice cream and other sweet treats, give them a call– your guests will rave about how cool your parties are.

I, too, had a flimflam-​y Groupon experience. I paid a set amount, and then at the end of the event (and not beforehand in our two phone conversations), the driver informed me that he’d be charging me tax based on the full price of the event (and not the Groupon price), and that gratuity is not included.
The service itself was passable, but the charging bait and switch made me not want to deal with this service again.

From shakes, banana splits, frappucinos & various pretzels. This Sinatra singing ice cream truck has it all!
It came to paramounts food truck Friday and it was such a great way to wash down the food truck greasy madness. I got a soft serve swirl on a waffle cone ($ 4), comes w a cherry on top :) it was creamy choco vanilla goodness. Costco ain’t got nothin on this. (and I rarely feel that way)! For 50 cents more u can add: nuts, sprinkles, fudge, caramel, butterscotch, rasberry, pineapple, strawberry. U name it! It’s cash only but really cheap so all u need is a few bucks!
I was so glad I went w the waffle cone last minute because it was so fresh and delicious! I told myself I’d only have a few licks cuz I was already so full but I ate the whole darn thing! I feel like I may burst but it was so worth it.