Alcott Rehab Hospital

The clothes were found! Facilities are clean and my grandma likes the meals. Too bad we feel the need to keep an eye on her things.

Pleasant facility in Koreatown towards Wilton pl and Olympic. Clean building with tidy rooms and a nice outside patio.

Nice patio with roses where all the grandmothers and grandfathers can lounge around during a sunny weather. There are two to three beds in a room which is tight but my grandmother has acclimated well with. The food is generally korean but there are a few American patients so they do provide American food. Food in itself there is not great at all. So I tend to Togo food for my gma when I go see her three times a week. They have bingo days and other activities that are ongoing throughout. But overall this nursing home is decent and most importantly, my grandmother enjoys
it here. Just glad she’s happy.

no no no no no no no no
My grand mother stayed here after being discharged from the hospital for a couple of weeks and it was just the worst! I was with her every day and observed the awful service the nurses provide, or lack thereof. The only good thing about this place is the cleanliness. The staff here is the worst group of people working in healthcare that I have ever met in my life, and I have met a lot.
When you push the Help button, it takes about eight to ten minutes on average for the nurse to respond. And calling it a response is pushing it, what they do is come in the room, and push the off button to stop the light and beeping noise from bothering them outside at their station. Then they come at their own convenience when they have nothing else to do, to check on the patient.
There was one instance where the lady next to my grand mother actually fell out of her bed on to the very hard floor on her little back. So we pushed the Help button for her after her bed started beeping and still no aid came. It was not until we literally left the room and yelled for help when nurses started running in to see what was going on.
Mind you, this happened after we had already complained to management that the nurses were incompetent at their jobs. And I exaggerate JOBS, because to these Korean nurses, that is all this is. a job. They do not care for nor do they have compassion towards the patients and what they do. It is hard to have respect for nurses after observing what I have at this hellhole.
Nurses favor patients here and it blows my mind how convivial they are towards some elders as opposed to others.
I regret ever having my grand mother be at this god awful place.
on a positive note, the CNAs are ineffable.

I am willing to update my posting if I see any improvements in future, but for the time being, I think one star is too much for this place. Most of the nurses and the Administrator named Martin, they are extremely rude and arrogant. They are good at lip service so it seems like they are really friendly and caring, but actions speak louder than words. Their actions show that they have very little — if not none — respect and caring spirit for neither the patients nor the family members. My mother is at this place and whenever I visit, there are many moments I get shocked by the way how many of the old and mentally incompetent patients are treated so poorly by the nurses when no family members are around. I don’t think the nurses are well-​trained. Sometimes it seems like they don’t know what they’re doing. For example, the other day, an old lady who shares the same room with my mother fell from her bed and started screaming but no one came! I was also shocked to see her on the floor so I went outside the room and called for help. A nurse came in and looked at her for a few seconds, went out, brought another nurse in and looked at her again and went out. They kept doing this coming in and out of the room for several times, but really without doing anything to help the patient. It seemed like they didn’t know what to do with the situation. The lady was left on the floor the way she fell for at least eight to ten minutes and I am not even exaggerating. They probably could use some continuing education courses to learn how to treat patients with more respect and how to be more sensitive to preserve patients’ integrity. At one occasion, the nurses and the nurse aids all completely disappeared all at the same time for ten to fifteen minutes and I couldn’t get any help during that time from anyone. I have complained about how the nurses are not being responsive to the needs of the patients and the answer I got from the Administrator was, «If you complain about them, you’re off to a bad start.» Basically, he was telling me to shut up and don’t raise any issue. If I had known how this place really was, I would never have agreed to put my mother in this facility. Oh, at least most of the CNAs (nurse aids) are very friendly and helpful. And the therapists (they come from outside) are professional and courteous.

My grandma lives here. We visit her at least every other week. It’s pretty clean, and most of the staff are friendly. There’s a small garden area that she likes to sit in during the day when it’s warm. I ask her if she likes it there, and she says yes.