Aaron Brothers

Art I did in college.
Art that graced the walls of so many places I called home.
Art that survived so many moves spared degrading UVA rays by way of conservation glass.
Art in dire need to be re-​matted, leave the ones I cut behind and protected by new conservation glass due to a few cracks caused by all that moving.
Aaron Brothers to the rescue.
Professional service extraordinaire!
Deep discount, like nearly 50% off.
Ready in less than a week.
Quality craftsmanship equal to mine back in the day…
Art of old to grace my new home.
Thanks Aaron Brothers!

I hate this location. the customer service sucks. Literally I have been here forever the manager with the shaved head has a stick up his buff and the other lady here just has an attitude! They also lie!

I couldn’t have been happier with the service provided by Dennis at your West Los Angeles store on Westwood Blvd. We attempted to find a frame for a poster that I needed to have done that day, and when nothing suitable was found, he ended up doing a foam backing on it while I waited. Normally one would have to wait at least a day if not several days for service like this. And he did a marvelous job to boot! He made my day!

This store has the best customer service ever!!! David was extremely helpful in helping us find the perfect frame for my grandmothers memorial. We were all indecisive and shaken up due to the circumstances and David was very attentive to us and had a lot of patience. He offered to place e picture in the frame for us as well. Thanks David!!!

Dennis the manager rocks. He knows what the word service means! They are so helpfully at the store you can’t even imagine. Thank you staff!!!

There are some art supplies and lots of frame. The staffs here are nice

What a fun store. Interesting products for photo and art products. But I’m here today to commend David! So personable and extremely helpful. We went in when it was nearly closing time. When he offered to help, we apologized, and said we would come back. We were just getting some ideas for a framing project. But he wasn’t concerned about our being there so late. He truly wanted to help and offered excellent suggestions. And he offered a good deal on a framing possibility. This is a nice, friendly neighborhood store with easy street level parking lot. Thanks David!

Nothing but spectacular customer service! Thank you Becky, David, and Terek for helping me on my matting and framing order! My photos look gorgeous and are gallery ready!!! Aaron Bros not only saved me mucho $$$ but also provided me with a super positive experience as I was preparing for my upcoming show. The staff were absolute life savers!!! So appreciative!

Great experience.
I have been twice in the last 2 weeks.
Every time I come in (and they ARE very busy), I am greeted with a hello and directed to the area that I needed.
I needed a photo reprint framed– custom framed.
They ALWAYS have a sale going on. Get on the email list!
I am not sure what their customer service used to be like but it was wonderful for me. After getting 3 other bids– including Frugal Phils– where the woman was not friendly like Aaron Bros and Fast Frame– good customer service, more expensive– I went with Aaron Bros.
Sometimes when places are popular and busy, we will have to stand in line and I can see that happening. But these people seemed to be moving fast yet preserving the customer relationship.
Next week I’ll get my custom framed print and update!
****Update******
Framing was done 1 day late.
Service was great and the job was fantastic!

They are really nice — this is our neighborhood go-​to place for art supplies.

I had the best experience at this store around the holidays. I took in a bunch of art that needed framing. Dennis helped me and he was absolutely wonderful. He helped me pick out a frame and mat for each picture and was so patient because I changed my mind so many times. He also helped me choose the best custom framing options for the pieces that were odd sized. Seriously, this guy was a life saver. He made a process I had been dreading very enjoyable. And the store was very clean, organized, and has a massive frame selection. And the pricing is so reasonable compared to other custom framing shops. I won’t go any where else going forward!

Slow service and poor customer service is what you get when you come in to this Aaron Brother’s location. I was in there the other day picking up a couple of frames and the line at the register was 6 people long. Two cashiers were helping customers with custom frames and there was no one on duty to help people with off the shelf purchases.
After a long wait I was helped by an employee that clearly needs some customer service training. Aaron Brothers would be better suited with self checkout kiosks rather than a person who does not greet you and simply scans your items, grabs your credit card without telling you your total.

As a photographer, this is my go-​to spot for frames. Their «buy one get for 1 cent» deal for frames is worth keeping an eye out for. The area is clean and they have their own parking lot with plenty of spaces (rare for LA!)

I’m not sure what all the low reviews are about — I had a wonderful experience this past Saturday. I came in wanting to (finally) frame a diploma and business license. There was a super helpful girl there, who helped me pick a frame, and then a custom mat. I was really hoping I could take the custom cut mat home with me then and there, and she wasn’t sure I would be able to. She said I may have to come back later that day. However, she was able to fit me in, and cut my mat right away! While I was waiting, I watched her help so many people with all their questions.
I’m not sure what all the bad customer service comments are, as I certainly did not have that issue! A great experience!
Check your mobile for coupons before you buy!

Their «regular prices» (i.e., before their infamous 50% discount) are literally 4x those of another framing place across the street on Westwood Boulevard. Price inflation combined with a nearly continuous 50% discount ‘special’ is cynical and insulting to customers. Furthermore, even after this «deal» their prices are twice as high as they should be!

Usual items and inventory.
STaff is variable.
Some are creative, helpful, customer focused.
Some seem burned out, bored, busy.

I came here on a Tuesday after procrastinating on a Father’s Day project (whoops), and practically begged David to have my photo framed by the weekend. David was very patient with me, helped me select a nice size frame and matting, and had my framed photo in my hands within 24 hours. The customer service here put this particular Aaron Brothers over the top for me, and I will definitely be back the next time I need something else framed.

It’s odd that in this era of social media-​created brand deaths, companies wouldn’t really key in on the importance of top-​notch, focused customer service.
I went here to buy a simple frame. I waited at the counter for a while before a sales person even noticed me. Then, while carrying on a conversation with another co-​worker, she grabbed my frame, rang it up, shouted out the total, and didn’t make eye contact once during this exchange.
Call me old-​fashioned or just a staunch Midwesterner who likes interaction (or just not in the mood to be completely ignored…), but I found this whole experience unacceptable. There are many other frame stores I can spend my money at… and be valued with just a simple smile at least!

Terrible customer service. Ordered a single, simple matboard cut, on a Saturday. Was told it would be ready by Tuesday, but to be safe, come on Wednesday. Showed up near closing time on Wednesday night thinking it would have been plenty of time.
The clerk couldn’t find my order, checked the back room, came back a few minutes later empty handed and checked in the computer, then returned to the back room for a few more minutes. Finally emerged to tell me that the framer was working on it, and it would be ready in about 10 minutes.
Obviously they hadn’t ever begun my order. I spoke with the catty manager to ask for a refund, but she refused saying they had already begun cutting it (well finally!). She went to the back room and in a few minutes returned and, without a word, sealed up my matboard and handed it to me, apparently expecting me to be satisfied. Just a simple apology for neglecting my order is all I wanted!
When I got home, I realized the framer had cut the opening several millimeters too wide (it didn’t even match his pencil lines!) and it was completely unsuitable for framing. Would avoid this location at all costs.

Been here twice and both times they really took care of me. The first visit, one of the workers showed me around and helped me pick out some cool frame/​mat board combos. The second visit, I called ahead and asked one of the guys to set aside a bunch of 16X20 frames and he did. He was a huge help!
I’ll be back during their penny sale!