A & C Appliance

This place is super cool if you’re on a budget and you’re a savvy shopper. They deliver and do installation. If you are a high maintenance diva or don’t know anything about anything, you should definitely go to Bestbuy and spend 3 times as much though. Just because some of this stuff is cheap doesn’t mean it’s a good deal, but some of it is. Also if it breaks, they can fix it for cheap.

My Frigidaire Dryer would not turn on and I found A&C Appliance through a local business search and the technician that came was named Marcos. He was polite, patient and was very professional. Marcos fixed the problem after asking me what happened before it stopped working. In the end he got my dryer working and all I payed was the service charge of $ 25 for him to look at it. I had same day service within 20 minutes of calling in. Best service call I ever had with any business.

I can hardly express in words how horrible my experience was with this company but I’ll try. Over the summer I purchased a refrigerator from A & C for about $ 200. It was only a 2008 and seemed to be in good condition. I was told they would deliver next day at 11am free of charge. So far so good. Well, 11am comes and goes and still no fridge. I call and after much confusion the woman on the other line tells me that the man who is working on my fridge isn’t in yet and to give them a couple of hours. Fine, 1pm rolls around and still no fridge. I call back and now different woman answers and tells me they are still working on it and it won’t be ready until 5pm. Can you guess what happened next? At 5pm I called and notified them that if I didn’t receive my fridge in the next hour they could cancel the entire order. It was 15 minutes until closing and my fridge still hadn’t been delivered and no one had called me. I was livid. So I hopped in my car and was headed to their shop when I get a phone call just as I hit Adams telling me that they arrived at my house. A FULL 8 HOURS LATER!!! What is worse, is that I had to spend another 15 minutes on the phone with their manager because she didn’t want to offer any kind of discount. After all was said and done she took about 20% off and I had a «new» fridge.
Except that I don’t think new refrigerators stop working within a month. I had to turn the temperature control up to the max to keep my ice from melting. Since it was still under warranty, I called them to have it repaired. They sent a repairman out (once again arriving much later than they said) to have a look. His response was that the fridge was fine. I explained to him that my last fridge did the same thing before it completely stopped working and was there something he could do. He told me to wait until it completely stopped cooling and then he would come fix it. Where they do that at???
Well it did completely stop cooling about two weeks later. When I called to have the service done, I was told that it was no longer under warranty. I very politely explained to the woman the repair hadn’t been done when I called within the 30 days and that it was the exact same problem. She then told me that the agreement was between me and the repairman and that I should call back when he was in. When I finally did get a hold of him, all he did was come out and add some coolant, which is something that should have been done before it was ever delivered. Needless to say my refrigerator has not worked at 100% since that first month I bought it. I became so fed up that I call a different repair company. Some people say you get what you pay for with used appliances, but that usually means a few years of good use not a few weeks. So if I could sum up how I feel about A & C it would be: DO NOT BUY ANYTHING HERE!!!

Good place to get a used fridge, paid $ 225 for a big 19cu ft one that looks pretty new! Free delivery to my place in west LA. Nice people.