A&B Auto Repair Group LLC

***Update — 01/​08/​2016 — AVOID — TERRIBLE SERVICE — RETURNED MY CAR WITH AN ERROR MESSAGE DISPLAYED***
I wish there was an option to rate this location with no stars.
My vehicle was FINALLY delivered to my house on Wednesday, January 6, 2016 only to find that they had not properly adjusted/​mounted the rear light as the reverse light (right side) was not working and found there was a «Service Side Detection System» error displayed when I turned my car on. I had to take time off of work to take my car back to A&B Auto Group to get be problem fixed.
Upon arrival I requested to speak to the owner, who I had been dealing with, but she never bothered to show face and instead passed right me and dealt directly with the the insurance representative that was there. It’s sad when a company owner doesn’t set her personal feelings (and animosity) aside and put her professional face forward — goes to show the type of customer service they provide and how much they don’t care for paying customers.
Anyway, they said it would be a 10 minute wait to get the bulb replaced. I returned after 10 minutes only to see that the error message continued to be displayed and was informed by my insurance company I would have to wait an hour and a half to detect and fix the error message. An hour and a half has turned into a day and surprise, surprise no one has bothered to call me to tell me when I will get my car back.
Oh, the owner seemed to imply that the message was not detected before my vehicle was delivered to my house on Wednesday and believed the message must have been caused when my vehicle was towed to my house (something about being taken up/​down from the tow bed). Which if true, seems a bit troubling — I’m always driving up and down hills constantly and if something as simple as descending from a tow-​truck triggers an error message means the job on my car was not done properly.
12/​29/​2015
I was rear-​ended on my way home from work. I came across this location because there was a gentleman who was nearby the accident who strongly suggested I take my car to this place. I was hesitant as I already had place to take my car but I listened to this gentleman because he said his cousin’s shop had Lifetime Guarantee on all their vehicles.
Initially, I was very happy when I took my car in. Everyone was professional and pleasant to deal with. They happily towed my car to their shop and I followed right along and filled out all the required paperwork.
My experience with this company went sour pretty quickly when after a few weeks they still had not touched my car which meant it was just sitting on their lot. I called them up to find out what the hold-​up was and was informed that my insurance had not paid them for the additional fees and they were doing their best to get in contact with my insurance company. Additionally, they specified that they had «all the parts to [my] car and the rear bumper had already been painted and [were] just waiting for payment». I was very grateful and without hesitation I took their word and continued to wait (big mistake). After another week, I called them again to see if they had received payment and they said they had not. I quickly called my lawyer to complain about my insurance’s lack of care and attention to my case only to be told my them that A&B Auto Group had cashed the insurance check a week ago (what?!).
I called A&B again and provided them with the information that had been passed on to me by my lawyers office. A&B said they would look into it and after a couple days I got a call back and was told that the hold-​up was due to a part that was back-​ordered (I thought they said they had all my parts???) but would «definitely» get my car back by the end of the month/​year (Dec 2015).
Not only was I having to wait another two weeks but later on found out that 1) no, my car would not be ready by the end of the month nor 2) was the rear bumper of my car painted.
I wrote a strongly worded email to the GM of A&B only to be told that the check that they cashed was sent to a «sister» location. That seems troubling to me — I guess they just cash checks without checking whether or not the vehicles are in their possession. When I brought this up, she said I was looking «too much into it as it’s a common thing».
So, 6 weeks after they promptly towed my car to their location, I am still without a car and am a very UNsatisfied customer…
I will provide an updated version of this when I finally get my car back (if I ever get my car back).