A Runner’s Circle

I had a very bad experience with this store. I went in looking for trail runners I could use for light hiking. Even though one foot is size 10 and the other size 9.5, the salesman insisted on putting me in size 11. I have NEVER worn 11 before. I was very skeptical, but he said not to worry as I could try them and if within 30 days the fit was not right, I could bring them back for a full refund or exchange. That made sense to me, since they are a retail shop charging full price with no discounts.
Well, as I had guessed, they were way too big from the start. My foot completely moved around in this oversized shoe. After only 3 hikes, I switched back to my old, beat up hiking shoes because at least they fit properly.
I just called to tell them what happened. They told me I could get an exchange, but not a refund if I couldn’t find something, because I did not come back within 7 days. I looked on the bottom of the receipt and in fact, he was correct. However, the salesman NEVER said anything about it, and led me to believe I had 30 days to exchange OR get a refund.
So I was told wrong info and now I can’t do anything about it. It was a «bait n switch» to mover merchandise. They just lost what would’ve been a great customer.
If you go, ask to READ the return policy, so you are sure you completely understand it. Don’t let what happened to me happen to you.

Very helpful with helping me pick out a great pair of shoes for my half marathon!

I had a wonderful experience at this store. I generally go to the Los Feliz store, but wanted to check out this location. I was training for an ultra-​marathon (50 miles) and was looking for running food. They had such a wide array of food selection that I left with a full bag and a great smile.

Walking out of the store with some brand new kicks is the best feeling. Love my new Cloudflyer running shoes. Came in for Hoka’s but left with these instead. Literally on clouds.

Great service! Even though it was very busy, with only one staff member, the gentleman was knowledgable, fast-​paced and extremely patient while helping 4 customers simultaneously.

My favorite running store in LA, and the spot I always recommend to friends! Also love to support local small businesses. Very friendly, professional and knowledgeable staff — they will fit you and take as much time as needed to ensure you’re comfortable and ready for your next walk or training run. Recommend both the Hollywood and Glendale locations.

This is my running store in LA. Best customer service and experience I’ve had!!!
I was in this store about a month and half ago and my goal was to get a nice pair of running shoes since I was starting to train for a marathon. My expertise isn’t in selecting the appropriate fitting shoes and I wasn’t even sure what was best. Immediately as I walked through the door, I was greeted by the 2 employees but wasn’t bombarded, which is a nice change. As I started to browse, Caitlin came up to me to see if she could help me find anything. After telling her what I was training for she helped find the perfect pair of shoes. She was thorough in her questions and her evaluation. Caitlin examined my pressure points, how I walk, how I run, what I enjoy in a running shoe, if I had any injuries, etc… Needless to say, I’m extremely happy with the service and even more pleased with the product I purchase. I felt that A Runner’s Circle truly cares about the products you purchase because they are an investment but more importantly are apart of your training.
I HIGHLY recommend this store!

Definitely go to this store for your running or walking shoes! Kaitlin, assistant manager, is knowlegeable-​professional-​very personable and patient. I was so glad I visited this store to buy shoes. I’m a Nurse, so always on my feet and picky about my shoes. You will not regret a visit there…

Even though the store was super busy and there was only one sales person handling 4 – 5 different groups of customers, the man who was working the shop still had time to examine at my feet/​arch alignment and walking pattern, realize that my running shoes for the last 3 years had been half a size too small, and fit me with a new pair of running shoes, all in about 15 minutes! What a pro! Will definitely be coming back /​recommending — plus, they have a 10% coupon for Unilocal checkins!

Great experience purchasing new running shoes at A Runner’s Circle yesterday. Choy was very knowledgeable, helpful and personable. Remarkably, after over 30 years of shopping for shoes and of having my feet examined, Choy was the first person (including me) to notice that my left foot is over 1 cm longer than my right foot, which resulted in shoe size recommendation that is a full size larger than I am used to purchasing. The store’s terrific foot mapping technology displayed the same result, as well as confirming Choy’s assessment of how I walk and the main pressure points in my feet. I highly recommend purchasing your next pair of running shoes here!

I had an AMAZING experience buying my running shoes today at A Runner’s Circle. Officially my new FAVORITE running shoe store. Highly recommended coming here even if you have to drive an hour like me!
I begin training for my first Marathon next year February 14, 2016 (LA Marathon) Today and I needed a REAL pair of running shoes ASAP because my Nike’s messed up my right foot on my last 10K about 3 weeks ago. After doing some research and reading Unilocal reviews I decided to give this place a shot. I’m happy I did.
I walked in, met Robin, (super knowledgable and cool dude) and told him my situation. He listened attentively (shocking now a days), and proceeded to guide me through the process of finding the perfect running shoe.
He first had me hop on a high tech machine to analyze my feet shape, arches, weigh distribution, point of pressure, and center of gravity. He then had me walk barefoot to analyze how my feet and arches act in while motion to check for things like under or over probation. Next, he measured my each foot’s width and length. Finally, he brought out a pair and had me run outside to analyze how I run and check for knee alignment.
I then told him my budget and he brought out five different pairs for me to try on and test outside. He insisted I tried ALL the pairs until I found the perfect one and so I did. I was surprised to find that each shoe had it’s plus and minuses. One felt sturdy, but was kind of heavy. One fit perfect but the cushion felt too soft. One felt awesome on my left foot but kind of hurt the arch of my right foot. One fit nice but the achilles support was too high and uncomfortable. And then there was the PERFECT ONE. The Brooks «Ravenna 6.» This pair fit perfectly on both feet and felt comfortable while running on the whole foot and achilles. Not too soft or too hard and not too heavy.
I’m SO happy I came here today. I learned a lot about buying running shoes, found the perfect pair, and even got a 10% Unilocal discount!
I will be back here in 3 months to buy the pair I’ll be running the actual marathon with!

The staff here is really awesome and knowledgeable! I love the computer that reads your feet and tells you what sneaks will work best for you :)

Hands down best customer service I have seen in years! And the best experience I’ve had buying running shoes, ever!
I was in last night after going to another store where I purchased shoes I was unhappy with (not only the service I received but the shoes they sold me) Amber took the time to watch me walk/​run/​squat, asked me questions about what I did/​didnt like with my current and past shoes, my activity level (none of which the other store did) She ended up pulling several shoes for me to try and when those weren’t working she continued to try other options. She was patient, friendly and very informative!
Today I called to see if one of the shoes I tried on last night could be ordered in a wider size. Troy called they rep and called me back within 5 minutes with the answer. He also took time to answer questions, reinstate the return policy and gave me tips on how to make my current shoe work best for me.
Robin (manager) and Joe (owner): you have great staff working for you and I will recommend your store over and over. And of course will be coming back for my next pair!

Awesome service! Friendly, knowledgeable and efficient! No attitude, no drama. I’m not a serious runner, just like to climb up Runyon Canyon a couple times a week. I got a great pair of trail running shoes that fit me perfectly. Thank you!

I was on the hunt for a new pair of running shoes and stopped by A Runners Circle to get a custom fitting for some new kicks. Choi greeted me right away and was incredibly helpful and detailed with my fitting and foot shape. I tried on a few pairs and not once did I feel compelled to buy a pair — Choi was super helpful and not even slightly pushy. I eventually landed on a pair I felt fit and waked out of the store happy.
I got home I started my run but off the batt the shoes were not feeling so hot so I went home and switched into my old shoes. I went back today and explained the situation and they fully refunded me — no questions asked. I left the store content and thankful I didn’t have to live with buyers remorse.
Shoutout to A Runners Circle for mastering the art of customer service!!!

Very kind and helpful staff. They love what they do and it shows. They are also very knowledgeable about shoes and anything else running related you could think of. I love the new la brea location. It was always such a hike for me to get over to los feliz.

Come here on Tuesdays for the family style running through Los Angeles. They are usually about 4 miles and it’s really nice to run with people it keeps you motivated. I came here to buy shoes. Staff was very helpful in choosing shoes and I didn’t feel like they were trying to sell me the most expensive shoe or whatever. They were patient as I tried 10 different ones. I settled On my shoes. I ended up with some nice blue sauconys which I love.
The snacks are always tempting after the run and reasonably priced. I would say make your purchases before the run otherwise you will devour the whole running food stock they have. I recommend this place on the customer service experience alone. But the running community here is good as well.

Had a great time working with the owner to get the right pair of shoes. He was very accommodating and not pushy at all. They have a great selection, but I kind of wished they had more options for what I needed. I know that sounds selfish, but in the end I only had a choice between two shoes and I had different concerns about both. I feel I made the right decision, so at least there’s that.
I haven’t had any foot problems since my visit. This place is a real asset.

As a runner, I am always getting asked where do I go to purchase my shoes and gear. This is the place I always refer my friends to. I have been going to the Los Feliz store for years now but I’m so happy this one is now open. My experience with customer service at this location is much better than the one on Los Feliz. I love the open space and being able to move around comfortably while I shop.
It’s located on a busy street with metered parking only. I came here on a Saturday afternoon so finding parking was not an issue for me. Lastly, they do not carry Nike. Good thing I only wear Brooks!

Running-​shoe-​shopping can be a drag & usually takes me FOREVER to accomplish — and yes I’ve done the whole Amazappo-​thing & I don’t have time to wait to receive the shoes… then ship back, etc — maybe if I lived somewhere that was not here, but no — ain’t NOBODY got time FO DAT!
The heavens parted and a Living Social deal encouraged me to give ARC a try. OMG! The staff is super knowledgeable, highly personable & friendly. They’re so awesome if you come with your beau/​friend/​BFF etc, they even make their experience great! (That says a lot given that we were just in a minor car accident on the way to the store!)
Came for shoes & happily left with my Mizunos — perfect for my foot size, pronation & body weight — compression pants, running fuel & socks… thanks ladies, you ROCK like sushi ROLLS!
Looking forward to coming back as a customer & community runner!