A Donaldson Process Server

Had a good experience and found Greig to be proactive with following up to notify me of upcoming deadlines, and also a courtesy call after the case wherein he had already looked up the outcome of the judgement.
He was helpful with information about how to prepare and maximize chances of winning a judgement. I met him in person to pass papers and found him to be thorough and respectful.

Unfortunately, I had a terrible experience with Greig.
When inquiring about his services for a small claims suit, I specifically explained that I wanted to hire a process server because because 1) I missed the 25 day deadline for serving the defendant with substituted service and, therefore, needed her served via personal service 2) the defendant had a gated home making it difficult for a friend to serve her via personal service and 3) because I live in San Diego and would have a difficult time filing the Proof of Service at the LA courthouse once she is served. He gave me a great pitch and assured me I was in good hands so the next day I decided to hire him and emailed him the papers as well as photos of my defendant. Then I never heard from him unless I contacted him.
The first disappointment came when I learned that Greig’s collaborators served my defendant via substituted service which I was willing to take the blame for. He then told me he would email me a copy of the Proof of Service once he got it from his collaborators and would alert me once it was filed at the courthouse. Two weeks went by and I heard nothing. I was wrapping up another quarter of medical school and assumed everything was being handled appropriately. After following up with him a few days before the trial, he left me a voicemail saying that the Proof of Service was filed at the end of the Friday before my Monday trial. The document clearly states that it must be filed at least 5 days prior to trial! Needless to say, it is completely unacceptable that it took 17 days from her being served to file the document at the courthouse AND miss the deadline. I never got an explanation for the delay (nor do I really cared what the excuse is).
When my witness and I showed up to court on Monday my defendant was present and we were required to step outside and show each other all of the evidence we planned on using. When my case was finally called up about 3 hours later my defendant told the judge that she tried to postpone the trial due to her sister’s medical issues but was unable to file for continuance because the Proof of Service was not on file with the court in the appropriate time frame. The judge granted her the continuance so not only did I postpone my spring break travel plans for nothing, drive from SD to LA for nothing at a cost I cannot recoup, waste my witness’s afternoon for nothing, but now she has seen my evidence and has an opportunity to better build her defense. Not to mention, that I will now have to miss a day of school next quarter to reappear and wont be able to recoup Grieg’s $ 95 fee from her even if I win the case then.
Greig followed up with me the day of trial via email to see how it went so I explained what happened and expressed my anger over his negligence. I demanded a refund and no further damages. Since then he wont return my calls or emails so please beware!

So this is an update, Mr. Donaldson contacted me and let me know that he was sick. he did my job done and although it was a little late but I will appreciate his work.
(I contacted Mr. Donaldson 2 weeks ago. He cashed my check over a week ago and he did not serve my party yet. I have a ticket to leave the country soon that is not refundable. I contact him every day and leave him message, but he ignores all my calls and messages. He even doesn’t send me back the documents to use another server. I’m so helpless right now.
My case was so easy because the person who needs to be serve doesn’t want to avoid the letter and he is expecting him, we just had to use a server for the legal reasons.)

This is a man who knows how to get the job done! Very professional with excellent follow through!

I called Greig to help me in the process of serving an individual with a restraining order. I had initially asked the Sheriff’s department to do it, but after 5 failed attempts I called Greig. Greig was very professional and courteous when I spoke with him on the phone. He explained the process to me and was very thorough in obtaining all the information he would need. He said he would try to serve the papers within an hour and would call me to keep me updated. To my surprise, he did call me back shortly after that with the news that the papers had been served! He even went out of his way to take the paperwork to the courthouse and file it for me on my behalf! After days and multiple attempts by the Sheriff — Greig was able to serve the papers quickly and efficiently! I will forever rely on Greig for any future needs and highly recommend his services. I also appreciated that he followed up with me after the court date to be sure everything went well. I felt a huge sense of relief knowing I had Greig on my side to help make sure everything was done correctly.

I live in the SF Bay Area and I hired Mr. Donaldson to obtain certified copies of court records from Los Angeles, in order to complete my application to the TSA Trusted Traveler/​Global Entry program. These were records from over 25 years ago and required a great deal of communication with the court in order to locate them, in addition to requiring a personal appearance at the court to pickup the records. At the very start of our phone conversation Mr Donaldson was very professional, helpful, informative and provided me with clear information as to the process of obtaining the records. He was also very clear about his fee which was quite reasonable.
Throughout the process of obtaining the records, Mr Donaldson continuously provided me with updates via the phone and email and was available for communication on evenings and weekends. It also quickly became clear that he has professional contacts with the courts which the general public has no access to, which made the process go much more smoothly. I would not have been able to complete this task without his help.
Ultimately, Mr Donaldson determined that the records had been lost or destroyed by the court and was able to provide me with a Court Certified letter indicating that the records no longer exist, which fulfilled the requirement of the Global Entry program and i was approved. I rarely write Unilocal reviews but wanted to let others know about my very positive experience working with Mr Donaldson. I highly recommend him to those in the LA area and also to those who live far away and need a competent, capable and trustworthy representative in the LA area.