101 Vermont Hyundai

Reached out to them for a quote on a new car. never heard back. Nothing. Tried going through their site, and through Hyundai.

Rude. Incompetent.
I went to The Hyundai Guys in Glendale after and am completely happy with my experience there… don’t waste your time at this specific dealership.

Service/​no service department, I was given an inspection it said my tires where fine. I knew this wasn’t true because I was told earlier that week I needed new tires I asked the service manager to recheck tires and he said oh yeah your tires are bad sorry. Remember the multi point inspection stated my tires are fine.
This service department is AWFUL!

I hate reading paragraphs upon paragraphs of why places are good or bad so let’s get to it.
Just go somewhere else. It will save you time and headache. Period.

The old asian guys at service section were complete idiots and rude. I thought Hyundai is also to have nice cutomer services as they have better cars now. But, their customer services were just complete shit and fuck. I don’t know about other dealers. But, this place is just complete shit. Not recommended. Plus, I don’t know whether they are going to serve Genesis Brand with these jerks going forward.

Was told to come in for an accurate quote, so I went in. They told me they couldn’t provide a quote without running my credit. I told them to assume tier 1 credit because I didn’t want to ding my credit score and they claimed that it wouldn’t no matter what. Apparently 35 years of doing business has taught this guy who claims to be the owner nothing. Illegal and wrong.
I got up to walk out and the apparent owner stopped me and quoted verbally for 60% higher than the max price range I was told on the phone. I told him the range I was given on the phone and proceeded to chew out the salesman for not telling him what she had quoted me. Basically, they had been caught red-​handed trying to rip me off.
If you are Korean and looking for a Korean speaker, go elsewhere. There is always at least one Korean speaker at any Hyundai dealership.

Nothing against hyundae but this place sucks especially the service. I had AC not working properly and just needed to check on coolant level. I went there at lunch time and they said I have to leave a car over night and pick it up the next day same time. Wow!!! Either they dont want customers come here for service or they need serious customer service lesson.

I bought my car at Keyes hyundai I was stoked there was a hyundai near my house in hollywood, I went in to buy a part for my car the chubby guy at the parts service was awesome it was the only reason I gave this place 2 stars
Now here comes the sh8t (when sh8t hits the fan)
The older asian guy at the oil change service to the right side of the entrance is a complete dick and a jerk now I know why this place is horrible he didn’t want to help me whatsoever I learned my lesson I’ll stick to the van nuys section where they value their hyundai customers

They dont even deserve 1 star. Their customer service is sh*t. I bought genesis 2015 and it aint small money. After 2days i noticed rusty spots on window frames so i called them. Went to service center and they said they cannot get rid of the stains there. Very irresponsible dealer and the hyundai service center are shifting blames and telling me to wait for more than 1 month now. I still waiting for them to change the frames.

Writing a review of the service section. Although the service is good, it’s not as timely as I would like and some of them are a bit rude. Very terse about everything.
However, bonus points for having computers with Internet in the customer service lounge??? Definitely made my hour and a half wait more enjoyable.
Also just fyi the service place opens at 7 but the technician doesn’t get there until 8.

Pretty rude. I called to ask a question about my company car that was there. The girl who answered the phone just says «Hyundai». Good thing I’ve gone through this before and know to ask for the service dept.
So I say «Service» and I get transferred without any more words being said by the girl. I wait… wait…wait… Then comes a gentlemen on the line, «Service».
I let him know I’m calling to check on the status of a work vehicle left there. He says «Okay???» I then ask if he need la the VIN or… «Will that help you find it?» He says yeah.
Then he says as if I should have known before I called, «Well it’s done, are you gonna pick it up?» I told him that that’s why I was calling and didn’t know if it was finished or not. And he hangs up.
Very pleasant. I’m only giving 2 stars because I know I have a tendency to only do the extremes. Either way, I don’t know about this Hyundai Service center. Nothing against the brand of car, they’re great now, but I’ll continue to use Keyes if I can. I’ve had much better experiences with them.
I wouldn’t use this place if I had a choice

Horrible service. I called in today and asked if this was calling Hyudai Los Angeles, cause I couldn’t understand the gentlemen over the phone and his reply was, you don’t know where you’re calling?! Then Transferred me over to a sales person who then hung up on me.

Had a great experience with the service department. I had a an issue with my shifter getting stuck in drive, and another Hyundai dealer wanted to charge me hundreds of dollars just to examine the car and said it wouldn’t be covered by warrantee. Brought my car to Vermont Hyundai and they replaced the part for free. While their customer service might be off putting at first, they were honest, which i appreciated.

This is a review of the Service section – it seems like people have worse experiences with Sales, but I didn’t deal with them.
I brought my car in for repairs as suggested by a recall notice. The repairs were supposed to be free. When I picked my car up three hours later… it was free! No surprise expenses, and they didn’t even attempt to upsell me at all. I appreciated it so much that I’m writing my first Unilocal review to commemorate the experience.

I can’t speak for the sales department, but I’ve been having my Ford Escape serviced here for years and they’ve always done good work. The staff is friendly and I can count on getting it back quickly– usually with a complimentary wash.

Insane!
I called today and dealt with their ‘sales’ rep who didn’t speak any English. I was asking about new 2016 models but he had no idea what I was trying to say. The way he picks up the phone was ‘Yes?‘
This is the kind of service that loses a company business. Totally unacceptable.

DO NOT DO BUSINESS WITH THIS DEALER. Negative stars if possible.
This is not a trustworthy dealership. We received a verbal and printed quote from this dealer and was about to drive 2 hours to purchase the vehicle when we decided to call and make sure the car was still available. The salesman Joshua then told us that now the price of the car had gone up another $ 1000 dollars for no apparent reason. Do not do business with these guys they advertise low prices to get you on the lot and then raise the price. They will also try to throw in extended warranty without notifying you. Completely unprofessional and shady business practices. Stay away.

This review is for this service dept — not the sales dept.
The dealer overall is OK for maintenance. The Metro station across the street is useful — so I don’t have to bum a ride from someone when I take my car in for servicing.
Most times I can have my car serviced with a 5000 mile oil change and have it ready within 4 hours or so on a Saturday — without any appointment. That’s pretty convenient. They also gave me a free wash the last time I was there — without asking. The Service Advisor I dealt with seemed OK — as he tried to uphold some standard of customer service.
But, I have to wonder about some of their technicians, who couldn’t fix that rear brake light problem on the FACTORY rear spoiler. I had to take it back to the original selling dealer to get that issue fixed, which they did very easily — But I would think they could fix an issue with the factory part like that? I guess not ??? …
Well, the service dept is still pretty OK — but maybe not 5-​star stellar.

I was searching for a particular used car, and spotted one here. I rang up first, then went to look at it on a Sunday. The car was buried among cars on the lot, very dirty, and they couldn’t get it out for a test drive. I spotted a few paint issues – overspray on inside of hood indicating it had been painted – but met continual argument that no paint had been done. No accidents on Carfax, but they don’t indicate smaller accidents like little fender benders. OK, so it’s not that bad, though the paint has that
«orange peel» texture to it, showing it wasn’t a very good re-​paint. I agreed to come back on Monday to test drive anyway.
On Monday I returned to test drive the car. They hadn’t even cleaned it yet, and said they wouldn’t detail it until it was purchased. Hmmmm, seems like a bad way to try to sell a car! It was a trade in, but they’d had it for at least a couple of weeks. There was still debris from previous owners in the car, and it smelled like cigarettes even though they told me previous owner was a non-​smoker. Test drive went ok and the car ran well. It was in fairly good condition for 5 years old, even if it was leased, and had low mileage. People tend to trash leased cars, not unlike rental cars, because they don’t ultimately own the car.
I was interested in buying the car, but thought it was a tad overpriced. Not being one very adept at negotiating or haggling, I lost the struggle. It took HOURS. I know I should have walked out, but after hours of being there I was so ready to get out of there. I liked the car, so I finally gave up and paid their price. I guess it’s my fault, but I was tired of looking for cars at this point. It’s hard to find a used Infiniti G37 in black, in Los Angeles, and I wasn’t willing to travel long distances to look at others available at the time. I’d seen one a few days earlier, but not black, in better shape for $ 3,000 less – however I wanted black.
I gave 2 stars cause they made me wait until purchase to detail the car, meaning that had to sit there and wait which added to the total hours I’d already been there. The detail was quick and not very thorough, but it was ok. They used touch up paint on the little chips on the doors. All in all, it looked pretty good. It’s funny cause later I found items in the car belonging to the previous owner, such as sunglasses and things. They also didn’t clear the car navigation system, leaving all the addresses and the music of the previous owner. That’s not very safe.
After driving the car for a couple of weeks, the cigarette smell became stronger. I guess they’d used some kind of deodorizer on it. The salesman kept insisting the previous owner hadn’t smoked. Not true. I took the car for a major service, also past due when I bought it, and had them replace the interior air filter. I suppose I’ll probably have to repaint the car at some point, but for now am relying on expert detailing/​polishing/​waxing.
My salesman was very nice, knew about cars, but didn’t budge on the price at all. I feel they should have taken $ 1,000 off the price. I was paying cash too. Ha – his boss is probably reading this and giving him a raise!
While at the dealership, I saw new Hyundai’s that I hadn’t noticed on the street before. Some are actually not bad looking. However, due to the non-​negotiation on the price of my car, I’d never go here to purchase a new car.

My girlfriend crashed her car, got a fat check — we came here to buy a car. Period. To make things easier, we drove into the parking lot in the exact car that she wanted to buy — a 2015 Santa Fe Sport.
We should have known this visit would be suck, as we walked in NOT ONE PERSON acknowledged or greeted us. They were all in «Yawn! We want to go home! mentality.
The ‘salesman’ who helped us, took us to a Tuscon, then a Santa Fe Limited. He was talking super fast with a very, VERY thick accent and we simply could not understand him. He took offense to us addressing this issue and then became very short with us and ignored direct questions that we asked (e.g what is the difference between Sports and Limited models).
The salesman took us to all of these Santa Fes with Limited packages, and we were looking for the sport. We were driving a Hyundai Santa Fe Sport! We were looking for another one! We showed him the car, and said that we want one just like it!
So this guy is walking far ahead of us, talking in a thick accent and we were missing it ALL. Finally we got to the car we wanted and asked if we can test drive — ‘No’. Then said we could sit in it. For crissakes we are not 15 year olds! This guy obviously cared more about going home than letting us test drive a car and purchase it.
And it wasn’t THAT late — 7pm.
We then asked him for a Sport with a basic package, that we did not want that silly over-​priced $ 1,000 ‘mud flap’ package. He basically told us that is how they all come, which we both knew was BS.
We did ask for a deal if we bought on the spot, joked that it was the holidays… he replied ‘We don’t celebrate the holidays here.’ LOL In his defense, he did come back with a $ 2,000 off the sticker deal. Cool.
When we were trying to choose the package that we wanted, color, etc, that we wanted he completely lost interest in us! After a few minutes of him being super short and rude, we asked to talk to the manager. He went in, and exited — said the manager was ‘too busy.’ Seriously.
We have an F’in check in our damn hands! We knew the exact car that we wanted! We just needed communication because the salesman we had, had such thick of an accent that it was impossible to ask detailed questions.
Out of frustration, we left, but we again went inside and asked to speak to the manager. He was sitting, doing nothing… another employee said he was busy.
Okay. Whatever. We walked out, will go to another Hyundai dealer tomorrow with our check.