100 Plaza Clinical Lab

I had blood work done here. There was no wait and the phlebotomist did a great job with my difficult veins. I would have no reservation recommending them, except for what happened after…
The lab (appropriately) sent my results to the specialist who had ordered the tests. Naturally, though, my primary care physician was interested in them also. Having one record faxed from the lab to a primary care doctor seems like a routine enough request, right?
Apparently it’s too much to ask of them. I called in and made my request and was told that their «computers are down» and I should call my specialist instead to have it faxed over. It wasn’t urgent and I didn’t have the phone number available, so instead I called the lab back a couple of weeks later and gave them my information, hoping they had repaired the computer situation.
This time I was told that they weren’t able to find my tests (from 2 months ago) because they are «upgrading our systems.» The woman said they could probably track it down anyway if I give her the exact date I came in. I don’t remember, because it was a regular walk-​in. NBD though — I figured I could just look it up in my insurance claims. Except that 2 months later, they apparently haven’t even submitted the claim.
I don’t know what’s going on here, but whether their computers are really always out of service or they don’t know what they’re doing or they don’t want to fax some papers, it seems like a big mess and I wouldn’t trust them again knowing that they have such a hard time handling one simple test. Very strange.

OK, folks, let me tell you how a little lab work went down.
Got a note from my GP (Alice Agzarian) and walked down the hall to the lab. Got a cup for my urine and instructions to…
proceed to the hall bathroom. Off the elevator lobby. (!!!)
Right. So, not one to be squeamish, I ventured down the hall, through the elevator lobby, to the bathroom and did my proverbial business.
And then walked back, through the PUBLIC AREAS, trying to hide my cup full of urine while minimizing my contact with the vessel.
Now, this was my first time doing the whole «in a cup» thing in Los Angeles, but it has always been my experience that there is say, a bathroom in the doctor’s office. Furthermore, can you imagine working in a building where people are just parading around holding their own urine?! I can only imagine the office commentary: «I saw a man clutching the most bizarre-​colored urine today!»
And do they make you do the same with a stool sample?!? Thank god my doctor didn’t demand that test.
Now, I will say that the woman who took my blood did a great job. I’ve got veins that can be a bit tricky, and she had no trouble getting it in (heh).
Still, I have a new policy of not giving 5 stars to establishments that make me carry my own urine through public spaces.