Seaport Windows and Doors

Not sure why there are so many negative reviews. Seaport (Alex) did good work at reasonable price. I know others who’ve used Seaport for windows and everyone had been pleased with results. Maybe disgruntled are more likely to leave reviews.

I will never use Seaport Windows again. I had the same experience as the other folks that gave Alex a bad review.

Alex herra 7 143 370 999 This guy is garbage he is a liar and will take your money without giving you work… took up to a year to get him to finally start then didn’t come back. He is a true rip off an sends people who he pays Penny’s to do work and once he has your money you can never reach him. all his works are new because he’s such a horrible person. Ellie front desk girl is new 3 months and she quit… he will sweet talk you and then do you dirty… this guy Alex is horrible and currently being sued DO NOT GO THROUGH THIS GUY OR HIS BUISSNESS… WE ONLY HQVE THIS Unilocal TO VOICE OUT… ONCE AGAIN BEWARE HE IS A RIP OFF Here is this guy Alex herrea number for all who are looking for him and know that he dodges your call once has your money 714 3 370 999…he called my husband an dillusinol old man and just has to wait too bad… and told his recpionist to hang up on us. this guy is unbelievable and his worker Raul says his boss sends him to do other jobs to collect first payment then runs. so call him if he owes you money and beware of his crack head wife who also comes to give quotes she is also a liar!

Stay away from this buisness unless you want to be lied to, ignored, and pay for incomplete work and then wait for months to have it finished and then be charged additional fees for trip and new parts for them to complete the work they were suppose to on the first trip. Alex is very charming and very unreliable. I like that they stripped down my window frames so they can measure in the shop the correct measurements to order new windows. This was done before I could get an estimate for new windows. Thank goodness my husband told me to get a second quote from another company. $ 2,000.00 cheaper, plus two additional windows and a french slider to boot. I realized after they tore off all the inside trim of my windows, he put me in a position to make sure I had to replace all of them, before I even got a quote. That was the good part. I hired them to service my existing slider that they installed several years ago. (Thought it was a fluke that they screwed up the screen door and never came back to fix it) It was too much trouble to keep babysitting them to get over here and fix the screen door. I finally gave up.
Well, here I am again. Rauoul told Alex he needed to go back to the shop to pick up a new wheel for the door that they did not have that part in the truck. He said it was a standard wheel. Alex told him no. They will replace it when they come back to install the windows. I didn’t hire them to replace the windows, and now they can’t remember that conversation and want me to buy a whole new wheel cartridge, plus another trip charge. The one sliding door that was serviced does not even open anymore. The service was in April. I called three weeks ago to let them know it isn’t opening. The gal at the front desk was suppose to call me back with an appointment and did not. I just spoke to her and she said she was sick and just found my file and the job is finished. Alex is not going to honor any warranty. $ 350 LATER AND MY DOOR DOESN’T EVEN WORK ANYMORE. great.
BUYER BEWARE! STAY AWAY FROM THIS BUSINESS. THERE ARE MANY OTHERS THAT WILL NOT PLAY GAMES WITH YOU.

I live in Los Alamitos and heard from a friend that Alex at Seaport Windows and Doors does excellent work, so we contacted him. He came out and looked at the old door and asked us what I wanted to replace it with, explaining the options to us. He also described the waterproofing process to me, which helped me feel good about using him for the door replacement. Later that day, he called with a quote, and I went to his office to sign the work order. He was totally professional and stated that the door would take 2 to 3 weeks to arrive from the manufacturer. Well… the door showed up right on time, and it was installed promptly. There was no nonsense or wasted time. We are so pleased; it was easy to work with Alex and his price was fair. We will definitely recommend him to our friends.

We have had windows and door installed from Seaport. We have used them repeatedly. We recently ordered a replacement window ($ 1653.17) on 07/​18/​2013. We were told it would take 3 – 4 weeks. Received a voice mail from Alex last Friday (8÷16÷13) telling us that he noticed that his office staff had not contacted us for installation and to please text him. We did. Heard nothing! Called him yesterday. Asked if he had received our text. He said he had and had not responded. Told me he was taking his son back to college and that he would text me with an installation date. My wife had the mobile with her all day waiting for the text. Nothing! So today, I am writing this. :(
Finally contacted Alex, the owner. Window is finally installed, but it is not what we ordered. Window’s manufacturer is coming next Saturday. I will have them check the installation as I do not believe it was well done.
I told Seaport that I would not make the last payment until the window was as ordered. Yesterday I received a credit card receipt. Seaport ran my credit card without my permission. I will be reporting them as appropriate and never doing business with them again. Please be warned.

Great Service. Competitive Quote. Outstanding Customer Service. Stands Behind Workmanship. I had my patio slider and 6 windows replaced 2 winters ago and I am happy to report that there are no issues. Talk to Alex and tell him I sent you, he’ll hook you up!

This company is slow to respond to problems, but quick to blame their «suppliers.» I am trying to get them to fix some problems with my windows and have been calling them for weeks. If I hear, «Oh, I was just going to call you!» again, I’ll scream. There are many companies that sell the same kind of windows, so don’t waste your time with this company. I suggest, thought I hate to say it, the Home Depot/​Lowes stores. They have the staff and warranty experience to be helpful if there is a problem and react FAST to fix it.