Coastal Dermatology & Plastic Surgery

I have no IDEA WHY people are bashing this place. My appt was at 2;15 I got in within 30 min for new patient. Saw Dr Radonich he was AWSOME. GREAT GUY. Even brought in Dr Newman for a 2^nd opinion these 2 work as a team. Where can you get a 2^nd opinion without paying for it. I been seeing man Dr over last 10 years from hip reply to other things. This OFFICE is great

I wish I could give 0 stars. I’ve been calling over and over again to ask a couple of simple questions about a bill I received in the mail and was told by the «billing» dept that I needed to speak with Michell (a nurse). Well Michell is busy and hasn’t returned my calls for a few weeks now. Actually that’s a lie. She called me at 8:45 one night and I called back 5 minutes later and no answer. Btw every time I call and ask to speak with Michell about my billing I get laughed at and told Michell is a nurse and that the billing dept can help me. So every time I call I have to explain that their «billing» dept can’t help me and told me I need to speak with Michell. Super unprofessional. I’m over it. I will be finding another dermatologist.

I went here for years and was treated by Dr. Sidney Newman. Today, I told that because I had not been in for a year I would be treated as a new patient and that they could not see me for two months despite having a suspicious mole. This use to be a first-​rate medical facility. I do not know what has happened to it.

I read the reviews on Dr. Radonich and was almost tempted to cancel my appointment. My husband and I just went to see him for just an overall skin check. We waited maybe 15 minutes… no big deal. The staff was very pleasant.
Dr. Radonich was WONDERFUL! I was worried about skin cancer as I grew up in the ‘80s lying out in the sun with baby oil and he was very friendly about it with a great sense of humor. He explained everything in layman’s terms. He spent plenty of time with us and we will happily return for all skin-​care needs! I highly recommend him.
Maria and Gerry

I’m sitting in the waiting area as I’ve been here for 30 min now. My appointment was for 10:45am. I have quite a few issues with this situation. A) You have to pay for parking now ($ 3.00 for every 2 hours) and walk a decent distance just to get into the building. B) The office staff are rude & clueless and I actually informed one that she made me uncomfortable and seemed upset that I asked how long until I would be seen and she said «well I’m just flustered and haven’t even entered your info yet». (Oh so go ahead and take your anger out on a brand new patient-​I will NOT be back after today). I told her «your reaction to me asking simple questions makes me not even want to come back». She gave a piss poor «sorry» (while looking down at paperwork I assume was mine). C) There are FOUR girls behind the counter and I still haven’t got my insurance card or drivers license back because «we haven’t had time to copy them yet». It’s now 11:18 and still no cards and nobody has called me up. My Appointment is with Dr. Radonich. I’m here for a full body scan (since I’m fair skinned and have a lot of freckles and moles). My last complaint– D) They obviously overbook as someone who’s «appointment» was 5 min before me just got out and all he had was a mole check. Wow! Thoroughly unhappy & I haven’t even been seen yet… :(
**The doctor was excellent, thorough and quirky. I guess a good doctor is worth the wait!!! Thank you to Dr. Radonich for treating my eye and for my body scan. :-)

Went to see Dr Radonich for a couple of ingrown hairs that were painful. He said it would be best to remove them. He did a procedure to cut them out. Left the stitches in for 2 weeks. When I went to get the stitches removed by the nurse she left some in. I had to remove them myself. Left absolutely horrible scars.
He billed this as biopsy, but there really was no biopsy done. I think he gets more money from the insurance company for this, as I talked to another patient, and also overheard him talking to yet another patient while there. Seems to be very popular procedure for him. It would have been better left alone. Now I have just terrible scars. It was very unnecessary I was told by my regular doctor.

I also waited an hour and had to leave without seeing the doctor. I wish I had read these reviews before wasting my time. I gave them feedback that they should look at their scheduling practices, but I imagine they’ve seen these Unilocal reviews and just don’t care.

Have seen Dr Radonich 3 times and although he isn’t one to talk much, he instantly recognized a squamous cell skin cancer on my chest (it was small) and this isn’t what I was in there for.
I respect his knowledge but he could spend a little more time initially with a new patient to gain his/​her trust.
Bonnie in Long Beach

Clueless office staff.
May be a good doctor but doesn’t know that his office staff is incompetent.
Waited 2 weeks and still haven’t talked with doctor about a procedure he performed.
Worst off, Monica tried to convince me that it was MY fault.
Wait…who is the patient here?
What a joke.
Just lost a patient.
Sorry Dr. Rad…

I’m sure there are plenty of good doctors in this practice, but I made the mistake of taking the doctor they assigned me. Please, educate yourself about all the doctors before making a decision. You can read my review of Dr. Matthew Luxenberg by typing in his name.

This is for the appointment team; so far I was very happy with how they handled my concern and got my son in for an appt quickly. Additionally, I came to these doctors in the 90’s as a teen with acne and was always very satisfied with the results and treatments.

Great doctor.
I waited an hour last appointment before leaving after not seeing the doctor.
I rescheduled and the receptionist said she would mark it as special so I go in in time. I am sitting in the waiting room for the special appointment and it’s now 45 minutes and still not in the back.
Stop overbooking appointments!!!

Dr. Luxenberg is a great guy and making a ton of money.
However, the WAIT TIME IS UNBEARABLE. He feels his money factory is way more important than your time. If not, he wouldn’t make his patients wait over an hour for service. Bless the front desk staff who will try to help, but they are at the mercy of the assembly line medicine.
The three times I went there I waited at least ONE HOUR to AN HOUR and a HALF.

I am sitting in the office right now and after and hour there are still at least 2 people in front of me. Dr. Newman is a good doctor but not sure it’s worth the wait. If you plan to come. Leave 3 hrs open for just a 20 min appt.

The office staff in this office SUCK BIG!
I was referred by our primary doctor and made an appointment right away. When I called two weeks before our appointment the receptionist told me that we were not on the calendar, I told her I wanted to speak to the office manager, she left me on hold for 7 minutes. I called back and asked for the manager and got Jennifer who claimed she was the manager, I explained to her that I was left on hold for 7 minutes and she did NOT apologize for that and she asked me who I spoke with and Doctor Michael Radonich does that work the time, so I asked her now what? Jennifer said what do you mean now what? Jennifer has no business being a manager if that was the truth. BAD CUSTOMER SERVICE!
If this was me in this situation, I would of apologized for someone in their office dropping the ball all together, and apologize for the stupid girl who answered the phone leaving me on hold for 7 minutes,.
I called my primary doctor and told them the situation and I asked them to refer me to another doctor.
The office staff needs to be trained on good customer service or find another line of work where there are no people involved.

My husband had some suspicious moles so I set out to find a dermatologist. I chose Coastal Dermatology because it was the highest rated dermatologist near me. I’m glad others have had positive experiences, but we absolutely did not.
My husband waited nearly ONE HOUR before he was taken into an exam room. He waited another 15 minutes and STILL NO DOCTOR. This is unacceptable. The longer he sat, the more he had time to look at the drab room he was in. He later complained to me it didn’t look clean, there was exposed drywall and the only thing on the wall was something advising patients to get a 2^nd opinion. He had enough. He told the secretary he had waited too long and that he was leaving. If you value your time I suggest you don’t go here.

Just went to Dr. Radonich and he must have had a bad day. He was rude and had no bedside manners. This is my second experience with him and they both were horrible.
One check he was supposed to recheck the site where he had removed a cyst. He didnt even look at it and rushed me out. This was after waiting an hour! Unprofessional talk in the hallway too where I heard him say he forgot he had a patient waiting but that he would hurry them out.
This time I took my kids and he was not friendly at all.
I will no longer go to him nor refer him to others.
He is known in town as Dr. Cutter come to find out.

Went and saw Dr. Newman for the first time to get some moles checked out. He was great! Very congenial and made me feel comfortable from the get-​go. I am definitely returning to him for any future dermatology-​related needs.
Reception, as in most offices, can be improved. Still, I’d go back.

Just went to Coastal Dermatology and wanted to write a review with all the details fresh in my memory!
If I could knock off half-​a-​star I would, but only because I was in the waiting room for about 35 minutes before they ushered me into one of the patient rooms.
Overall, it was a really good experience. The front desk staff was friendly, yet efficient. The dermatologist I had an appointment with was Dr. Luxenberg and I was impressed with both his professionalism and concern for my skin issues. I’m the type of patient that peppers doctors with questions, and Dr. Luxenberg patiently addressed all of my concerns. He’s also pretty funny and took his time, I didn’t feel rushed to leave like I do with other doctors (I hate those «wham bam thank you ma’am» type of 5-​minute whirlwinds of other doctors who perpetually seem to be pressed with time and treat you as if you’re a nuisance).
But I was so impressed with Dr. Luxenberg, that I referred him to both my mom and little bro, and they will be making appointments with Coastal as soon as they confirm that their insurance will cover it. Luckily I have great medical insurance, and could pick from a number of dermatology medical groups, but chose Coastal because of the good reviews! Thanks Unilocal

there are several dermatologists and skin specialists who work under this umbrella, but I go to Dr. Radonich. I’ve been here several times to clear up some random skin issues (Apparently I’m human because I break out occasionally.)
I don’t have insurance that covers this, so I always pay out of pocket, and it’s PRICEY. I swear, a year or so ago, it was $ 75 a visit, but now it’s $ 105. Geezus christ. After my head exploded, I sucked it up and paid the price.
I see it this way, I could either waste money playing trial and error on a bunch of over the counter drugstore products that may or may not work, or get a product that I know DOES work. It’s worth it in the long run to me.
In any case, this is where I go to solve my skin problems. Make an appointment. I’m usually waiting 10 minutes at most before they see me. The guy is nice and gives me stuff that works.
Plenty of parking.