America West Termite Co

As the buyers agent, I did not order the work America West completed, the listing agent did. America West, came, did the job they said needed to be done and escrow closed. Fine you say, but not so fast… the painter for the new buyer found some work that should have been completed by America West, not completed. So my clients called America West, explained the situation and asked for an appt to have them come back and complete the job they paid for, and were promptly put on the back burner when it came time for America West to finish their shoddy job. My clients called me to complain asking ‘why are we last on the list if we already paid for a service that was not done propertly?’. I said «great question, let me make a call to them». So I call the company on Thu. 5÷12÷16 at around noon and a cranky older guy said, «let me look up the report. He then said «yeah were going back out… to be honest I would like to put them off unit June if I could” — apparently my client was bugging them to come back to redo the poor job and need it done before the painter finished his job. He said, it looks like my guy was there today, and he was, unbeknowinst to my client who was at work.
This cranky guy then told me «we were out there today.» I said ok, but I am shocked at your attitude (wanting to put my client off until June simply to be spiteful) he then said «we’re done, and hung up».
Really? I hope he is the owner, because if my employees did that to my clients, they would surley be ‘done’.
To be sure, I will inform my office (I am on the board of directors) not to use America West. In fact, the sellers agent is in my office so I will also let him know these guys have poor service after they take the money. BTW my clients were waiting for a week to get them to come back, not unreasonable.
NOTE: They did eventually come back, but the attitude of the cranky guy staffer was so unnecessary and unprofessional. There are way too many choices for professional service in the termite /​pest control business.
Epic fail America West, Los Alamitos, and to the cranky guy: «You are right about one thing, we are DONE».
Kristina Burke
Keller Williams Coastal Properties
Long Beach, CA 90 803

They just treated our subterranean termites this past Monday. Their price was competitive. They arrived within the time window scheduled, and were able to get the job completed fast. Everything went smoothly and they cleaned up the treated area nicely. The part I like most about them is that they went above and beyond to accommodate us. We recently had a water damage and in the midst of this disaster we found there was termite. The buildback of our house was pending on the completion of termite treatment, so we needed it done as soon as possible. After Dean and Tracy (and another lady) listened to our problem, they understood the urgency; even though they were fully booked for this week, they made calls and adjusted the schedules to move our job up and help us out. We truly appreciate this great customer service!

DONT GO THROUGH THIS COMPANY. They failed to see termites inside our home, and told us that no fumigation was necessary. They mentioned in their contract that they would «Tarp or Tape AND FUMIGATE the structure with an approved fumigant» in our contract but did not do this. We absolutely wanted fumigation. Now less than a year later, we find droppings inside our home where they did not even see any evidence! If they were a really reputable company, they would have done the job and we shouldnt be seeing termite droppings so quickly. They only replaced some rotted wood outside of the home. We find termite droppings in our home, and call them back, but they said too bad you missed out on our limited 1 year guarantee just on the work they performed. How am I supposed to know that these are termite droppings? I put my trust into this company to keep our home safe of termites but they failed to do so. When I pleaded with Bob to send someone out to just spot treat a window area, he said he wouldnt do it without a minimum charge. He would not work or compromise. Bob just made it seem like ts my fault because I am unaware of what droppings look like. But I am not the termite expert. $ 2500 to just replace some wood outside but no treatment of fumigaton whatesoever. We actually did call a month after, but they wouldnt help us. Once they got their money, they did not care to help us at all. He wants me to pay for another inspection a year later, and now thinking about our conversation I am very upset. He could of made an exception but he refused. Just a little good customer service can go a long way. I am considering filing a complaint with The Structural Pest Control Board.

Dean was very nice and helpful with saving me some money, but when it came time to fumigate I was never informed of the fact that it is sub-​contracted to Megafume, I’m Orange.
Had I known, I would have gone elsewhere, they were rude and unprofessional and never communicated 30 mins before showing up as mentioned. I was then stuck under a tent opening each door I’m the dark with a guy who didn’t have a flashlight so I had to use my phone light. Very uncomfortable for a woman to be in that vulnerable situation.
Dean did offer to talk with the company about my experience and did save me some money, but I think it’s unfair not to disclose that it’s sub-​contracted and the name of that company.

We would never do business with the company again. Top to bottom they are rude, unprofessional, unreliable, and untruthful. They could care less about the customer. We tried to discuss the multiple issues we had with the company with management/​owner and they did not want to listen.
They did not take responsibility for the damage they did and the repair work was substandard.
Bill

Recently moved and had America West come out to do an inspection. I had the best experience with them. I recommend them to everyone I know. The office staff was courteous and helpful when I called to make an appointment. The inspector was named Paul. He was a real professional, very efficient. He even pointed out things that I should keep an eye on. Two thumbs up!

Fantastic Termite company!
I used them a couple years ago to get rid of my termite problem abd they were great. I called them again to come do an inspection and set up a control since I trust in their company and the people who work for them. I am very happy with the work they do and provide. If you ever need a termite company this is the company to go with.

Thank you America West! I only post reviews for the best experiences, and needless to say, hiring them was the BEST choice I’ve made since owning my own place. I was nervous to have someone working on my place since I knew very little about what they actually had to do, let alone how much I would pay for all they did. I loved that they took the time to educate me, worked with my budget, and made me feel incredibly comfortable with everything. They put up with my incessant questions and constant worrying with such professional courtesy. By the end of everything I felt like they were family! Thank you America West. You were truly a blessing!

America West Termite is the best! Dean and Paul have been providing me great customer service for years! They have done close to over 100,000 dollars worth of repairs on all my listings and they keep providing top notch service.
If your looking for an honest reputable Termite Company call America West Termite today!
Another happy customer,
Mike Capobianco

Scheduled Appt. They called to cancel and wanted to reschedule 3 times. As a Real Estate Agt, my clients would not be happy with this unprofessional type of company.