63rd Regional Readiness Command

I’m Unilocaling because I’m angry.
The base itself is horrible, the gate guard didn’t even check my ID and he had his weapon slung around his back and not at the ready, but this is not why I am Unilocaling.
I came here to get an ID, but before this I made a few attempts to call the ID section to see about there times, walk-​ins, appointments and materials that would be needed. I think I called them at least 3 times last week, leaving a message and a few questions I had. Not once did they answer the phone, nor did they call me back. On there answering machine it states that walk-​ins will be taken untill 11am and after 12 noon are for appointments only. Well today I came in at 10:15am and was turned around because they didn’t want to take anymore people… reason being is because they could be late for lunch. This I understand I love my breaks and Lunch times at work, but if this was the case then why did they not mention this on there recording!
I took a day off of school to come here from Glendale and to get turned around like this is a slap in the face, they are negligent to inform the public and they need to be able to address all the phone calls and messages so things like this won’t happen anymore.
I suggest making an appointment rather then doing a walk-​in, because apparently 45 minutes early, isn’t early enough.
(I will be making a formal complaint in a few day so that other soldiers won’t have to go through this anymore.)