The Stove Connection

Great service, I bought a stove with issues, they had to fix it numerous times (manufacture defect). The dealer was great, took care of the problem and ended up bringing me a new one. Anyone can give good service during a sale, it’s the service after the sale that counts and the stove connection was great.
Buy from them with confidence they will take good care of you.

Exceptional experience on all levels! After visiting another vendor who could care less about the customer I was very pleased with The Stove Connections, knowledge, attentiveness and hometown feel. From Jennifer, to Bob and Brian, all made us feel important and informed every step of the way. Can’t recommend these guys enough!

Bob and his crew at Stove Connection were terrific. They did a pre-​order inspection of our fireplace to assure a good fit. Bryan got our LP gas fireplace insert installed and working by Christmas eve despite some inconveniences from other contractors and an inspection. He did some very nice work custom fitting the surround into our rock opening. They were very personable, timely, clean and neat. They quickly and effectively dealt with a minor flame air mixture problem due to our two story installation. We were very happy with this business and would use them again in a heartbeat.

They say open at 10:00 am, waited till 5 after, called the # in the window the owner answered his cell phone saying someone would be their in a few min., waited till 10:20 and left. I told him that I was the their to purchase a gas insert. Went to sacramento to Custom Fireside, to spend my $ 5,000.00.WAKE UP STOVE CONN!!!

Really difficult working with this company. The technician that came out to clean our stove (which we had purchased there years ago), was rude, short, unprofessional and kept telling us we were going to need a new stove soon as ours was too old. After he left I called the owner to let him know our experience. He apologized and said he would order a switch we needed «on the house» (10.00 value). We have never received it. I’m done with trying to work with them, so will not pursue any further. I do not recommend this company for purchase or service. By the way we were quoted one price and charged another price.

This review is for Brian W at Stove Connection. Absolutely wonderful! He is completely professional and friendly. He came out to do an assessment of what was needed for our gas insert to be properly installed (was not connected properly when we purchased our home). He explained everything to me and the cost was completely reasonable. He returned at our scheduled appointment and completed the installment. It didn’t take long for the installment and polishing up of the insert. It looks beautiful and we are excited to use it in the coming season. I can not say enough about how genuinely kind and professional he is. I will refer based on his customer service and a job well done. Thank you again!

Family owned business that gives very personal service
We worked with Steven, and he was a get it done type of person. We bought an archgard fireplace system that is quiet and beautiful. Steven had to problem solve our 1926 year home with all the electrical and gas issues.
We love the system, the service of this business and the results with the custom shield was really worth the extra money .
Thanks Steven! We will recommend your business because you made the purchase a very good experience.