Win Restaurant Supplies

On our conversation of January 12^th 2016 about a problem I am having with the ordering that I placed an order on January 8^th 2016.
I am dissatisfied with your service because I have confirmed the product availabilty and placed an order with CP. And today, he’s telling us it is not available. What went wrong?

Love this place, everything we need! Special shout out to Arlene! You’re fabulous, thanks!

Very convenient and quite a variety but a little pricey than the Bowery.
Convenience is the key. They have ample parking v

So I just came to pick up a order that was previously placed 3 days ago. I am frustrated with the quality of the customer service this place has I give it 2 stars because they sell good things that are necessary I love to come and see innovative products that can enhance my business BUT I dread coming here because of SOME workers here that forget where the $$ for their paychecks comes from. First off lets start by the sales man Santiago who has such an attitude problem it makes you not want to buy anything. Its almost scary to even ask a question to him. I have also called win depot and even on the phone the staff seems like they dont like to be working there theyre just plain rude (even the manager). I tried to pick up the product the other day and I have to admit I was running close to their closing time but I called on my way there gave them the information for the pick up etc i got there at 6pm sharp now this is a prepaid product I had explained over the phone that there was crazy traffic but regardless at 6pm on the dot who do I see driving out of the parking lot Santiago and the manager who I spoke to over the phone in the same car. I feel that a manager should show more sympathy to customers. No one goes out of their way here for anyone. But whatever but today was just the limit so I came to finally pick up my item the warehouse employee took the paper and I was left waiting for about 25 min UNTIL the cashier was the one that realized that he had already pulled out my item like 15 min before it was just laying there he left it by the door inside the warehouse and was already working on something else. I mean is it too hard for someone to say heres the order??? We cant see through walls! Even the cashier was embarrassed I have to say I think the owners of this business need to train their staff in better customer service. The bigger a company gets the better it should get not the other way around.

I agree with Unilocaler Stephanie V. that this place makes you «a kid in a candy store».
I’m a nut for culinary tools and gadgets. This place (and it’s mate in SoHo) are a bonanza of «WHEEEEEE!!» for me. It’s much more cost effective that any mass retailer. The range of colors, sizes, materials, is astonishing. It’s all restaurant quality, so you know it’s built to last as long as possible.
It’s a bit out of the way down Northern Boulevard on the Q66 bus line, but worth it. Just know that if you buy big items or a lot of stuff, you should bring a car. I’ve tried carrying stuff home (like our wok) and people on the bus weren’t too thrilled with me.

I knew this place was huge from the pictures and reviews, but somehow I was still shocked by the vast space.
Win caters mostly to the restaurant business, but opens their doors for individuals like me who may need to pick up a few items for the home.
Honestly, I didn’t need anything… only wanted to check the place out bc I love kitchen supplies. As I walked through each aisle, the thought of «shit, you really don’t know what you’re missing until you see it» came across my mind. Every. Single. Aisle. Thankfully, I was able to hold back and only purchased a «hot pot» pot. Trust me, it was a hard task.
While Win does have pretty much everything, you may be able to find some items for less elsewhere. But if you need a 100-​quart sized pot so you* can make beef noodle soup for your amazing friends, this is the place for it.
*Oh, you know who you are.

There are two Win Depots (one on the LES and one in Woodside). While I feel like a kid in a candy store in both, my heart belongs to this (Woodside) location. The staff here is always helpful and the venue is much more spaced out than the LES — where I feel like I’m going to knock into and break something expensive. The selection is extensive and no paid membership is required.

This place is great they have a very large selection of items every thing from ice cream scoops to commercial smokers! i spent 30 mins checking the place out a couple of staffers asked if I needed help but didn’t make me feel uncomfortable if you like your food prep toys you have to stop by this place ! They offer a free catalog but it the catalog doesn’t have the prices in it.

Every time that I go to this store I feel like a kid in a candy store. Professional grade restaurant ware in all shapes and sizes.
Just need an ice scoop? They have about 20 varieties. Plastic? Metal? Large? Small? Super tiny? Extra Huge? They have them all.
Redesigning your kitchen and need a new stove, sink, counter? Why not install a professional grade kitchen?
Anything you can think of for a kitchen and then some. China, Glassware, Silver, Holloware, Furniture, Refrigerators, Custom Equipment. If they don’t have it in stock at this location, then they have another location in Manhattan on Lafayette. There is plenty of parking though you might have to dodge through the trucks going out with deliveries.
Not just for restaurant owners, this place sells to the public as well. They have a preferred membership program. With a lifetime spend of $ 500 — $ 5K you will receive 3% off all purchases which is not hard to manage. $ 5K — $ 30K will get you 5% and for the serious spenders $ 30K and up will get you 10% off all purchases. Their prices are competitive even without the discount.
The staff is knowledgeable and always willing to check on availability over the phone to save me the trouble of a trip if they don’t happen to have my immediate need. The aisles are well organized and the store is well kept and clean. While there are plenty of restaurant supply showrooms on Bowery, this one is my favorite because of the huge showroom right at home in Long Island City.

This is one amazing place. Every time I come here, I want to buy this and I want to buy that. I just love cooking tools and gadgets. This place has it all. Maybe not.
I went today looking to buy some glass containers for my French Press Coffee maker. To my surprise, a negative on that. WOW. Basic stuff.
This place is huge. It caters to the restaurant industry. This is why I am a regular.
No biggie on the French Press glass container. They still have everything you need to open, run and maintain a restaurant. I know if I asked the sales guy, they would have track some down for me, but I needed them today.
If you like your culinary tools, this is a pretty good place to spend some time. I recommend this place to anyone that cooks…

This is a 100,000 sq. foot warehouse of restaurant supplies. They sell giant pepper mills.