Valera Global

A couple weeks ago, I was in Long Island City visiting some friends and family and we planned to head to Brooklyn for dinner at Peter Luger’s. The one problem was that we couldn’t make the 5:45pm reservation opening and we didn’t want to wait until 11pm for the next available time slot. Alternative solution? Go to the Great Neck location instead.
There was just one little issue remaining. In order to make this happen, I had to figure out how to pick up my sister, niece and her bf in Manhattan and have them transported to Great Neck an hour or so away and our table was scheduled to seat in less than an hour and a half. I spoke to David the owner directly and he helped dispatch a chauffeured vehicle immediately.
With a 6:30pm pickup, they were not only on time with less than a half hour’s notice, but they picked up this crew of three people in less than 20 minutes and they were en route. Our party drove separately and we were in Long Island City so the expectation was that we would arrive before the Valera Global vehicle carrying my family. To our pleasant surprise, my sister, niece, and her boyfriend were waiting for us already in the lounge.
While I was not personally in this vehicle to experience the feel of the ride or the professionalism of the chauffeur, my sister and niece both gloated about how clean the vehicle was and thanked me profusely for lining up their limousine transfer for the night. Not only that, but trying Peter Luger’s in Great Neck for the first time was an amazing experience for all of us.
Big thanks to Naomi and David for pulling off this last-​minute limo request so smoothly. If you’re ever near Long Island City, Manhattan, or New York City and you need a special ride for someone special, Valera Global is a great option.

A true testament to luxury transportation. The vehicle was brand new and arrived early with the driver dressed professionally.
It was my fiancée’s surprise party, so I wanted everything to go a certain way and the service was flawless from assisting me when I first set the appointment to providing a driver who knew what they were doing and even played along helping to surprise my fiancée and her friends. The legroom in the vehicle could have fit a horse and there was plenty of amenities in the Mercedes, making it feel like a hotel.
Now I’m hopping my employer upgrades our current car service to Valera.

Five minutes before my pickup time (headed to JFK for a flight) they tell me they have NO car for me. Not that they are late, or will be a bit delayed, but that they have NO available car. And yes, I had a reservation in the system for weeks.
This is beyond unacceptable. Customer service like this explains why Über, Lyft and even NYC’s yellow taxis will drive this company out of business.
I will never use this company again.

Unfortunately, I just had a terrible experience with Valera! I was misquoted — the price turned out to be double! what they quoted me, and it was because the person quoting me did not listen to what I was actually requested. They also got my address wrong, and were rude to me on the phone (especially Vanessa). They are also priced more than other car services. I would stay away from them!