The Ravel Hotel

And it goes a little something like this…
Hubby books a Valentine package with the hotel for an overnight stay and a pre fixe dinner at the Penthouse 808 Restaurant. We do this on Saturday, February 13^th, weather in Queens, NY 6 degrees.
We arrive around 6pm and check in. We buy a parking pass for one of the 30 minute parking spaces for an extra $ 25. We tell the front desk we are going to run to the store and he assures us that by the time we get back the #3 spot we purchased would be empty. We were gone about 20 minutes, the spot was not empty. Fine, we park in the street and keep it moving. 1^st strike
The room was beautiful. My husband paid extra for rose petals, chocolate covered strawberries and champagne. He was super disappointed as the rose petals were plastic. However, that wasn’t the worst part, the room was FREEZING. The wall unit wouldn’t go past 64 degrees and there was a huge draft coming from the balcony doors. 2^nd strike
I called Penthouse 808 and switched our 9:30pm reservation to 7:15pm, hoping that by the time we came back to the room it would have heated up a little… you can see where this is going.
Dinner was amazing, worth every penny. Four course meal to satisfy even the pickiest of eaters.
We get back to the room and the system is off and the alarm clock is blinking 12:00. No way… did the power go out??? Oh but it did and continued to go out every 10 – 15 minutes for the next hour. To say the least my husband was infuriated. I was just freaking freezing. The manager Clester came to our room and apologized saying the hotel was at full capacity and its 6 degrees outside. Ok… aren’t you in the business of housing people from the outside elements??? And how dare ppl plug in their laptops and phone charger!!! Needless to say we high tailed it out of there, never to return again. The End.

So my friend and I decided to do a double date with our husbands for valentines and book rooms at Ravel since they have this restaurant and lounge. I used
and got a room for $ 156. Anyway I get to the hotel and they tell me we canceled your reservation we called you 3 times because your card was declined. So I say I never got a call the penthouse called me to confirm dinner I got that call. So the manager told me we had to cancel because what if you never showed up what would we do then. So I’m telling him I selected pay cash on my booking I have had that card on booking for a long time and I would of canceled early if needed. I’m also telling him that card has been expired for a long time and i never had a problem at the Sheraton etc. Because I was already there my husband and I ended up paying $ 313 for a room and a $ 150 deposit nonsense for 1 night. What was more crazy is it was 5 degrees outside and the room had no heat after calling them several times they send someone with 2 extra blankets im like whats that going to do we need a heater then they send us this small ass heater that was motion censored so it stop working when we went to sleep and the room got back to 60 degrees. Had to use the toilet it wasn’t flushing had to call again for them to send someone to fix it. I have stayed at several hotels including 5 star hotels and never had such an unpleasant stay for $ 313 a night. So we decided not to eat at the rooftop so we went out to dinner, when we got back the guard pressed us for our room key before he could let us in the building lets remember its 5 degrees outside. I can go on uggg. If you ask me they were mad I got that nice room so cheap on
and canceled that shit purposely. Because my friend used
and her room was super tiny. Ours was nice 2 queen beds balcony tub and shower it was pretty. The room I reserved for $ 156 was that same room but king size bed. The manager was rude worst stay ever.

POOR CUSTOMER SERVICE!!! The manager Server is super rude and we were treated horrible! racist remarks, never coming here again!!! This review will go further!

Room 415 is realllllyyy nice!!! Only thing is you hear the people in the hall, the people in the room next door and the music from the club till 4am. We were the first to stay in the room after renovations complete, the floor was dirty but a nice guy Javier Cleaned it. I would def go back for another staycation
Also the food at Penthouse 808 was good. Nothing too crazy

DO NOT TRY TO GO INTO THE HOTEL AFTER 10PM IF YOU LOOK YOUNG AND WELL DRESSED. THEY WILL ASSUME YOURE THERE FOR THE ROOFTOP LOUNGE AND MAKE YOU WAIT IN A LONG ASS LINE WITH PARTYGOERS.
We checked into Ravel yesterday and I got a room for me and my girlfriend. I went out to eat with her and left one room key with my friend and lost the other one. My friends and I got a bunch of rooms on the 5^th floor. We were planning on going to the rooftop but we were staying at the hotel way before the rooftop opened. My girlfriend and I decided to go out for dinner by ourselves, bad move.
When we returned we weren’t let in and were told to wait in the lineup for club entrance. I tried to explain to the security that I have a fucking room and I’m trying to go there. Then he asks me for my room key, to which I say I lost it but I have a credit card statement and a room reservation which will more than suffice. He doesn’t buy it. Now I’m forced to wait half an hour and have to check in my coat just to get to my fucking room!!!
The rooftop was great but SECURITY SUCKS! They lost a lifetime customer. I will never return here, and I go out a lot. There’s many other clubs and respectable hotels that deserve my service. There’s zero hospitality here.

Just got back from a wedding at Penthouse 808 atop Ravel Hotel. The reception itself was beautiful, and the food and service fantastic. The views of Manhattan are to die for, and made for some beautiful photos. That said, toward the end of the night, staff started cleaning up and pushing us out so they could set up for the nightclub. Rude.
Now let’s talk about the hotel. Ravel Hotel is located in an industrial part of LIC, about a 10 minute walk from the closest subway stops. During the day it’s fine, but at night it’s a bit sketchy. Thankfully they have a free shuttle to and from the subway, but it runs on a schedule so you might have to wait a bit for it. The front desk staff were great at check-​in, hailing taxis during our stay, and at check-​out.
The elevators didn’t get stuck like in the other reviews, but there were times when I was sure it would.
I didn’t go to the nightclub, but I didn’t have to. From room 406 (two floors down) I. heard. everything. Oontz oontz oontz until 4AM. Bring earplugs if you plan on sleeping, but don’t plan on sleeping in. Even with a Do Not Disturb sign on the door, housekeeping start shouting at each other up and down the hallway at 9AM or earlier.
The room itself was nothing special. They tried to make it trendy/​boutique style a la Aloft or Hotel Indigo, but failed in execution. It looked more like a dorm room than a hotel room. No artwork, cheap furnishings. The grout used on the bathroom floor was crumbling, so there was black dust all over the floor. One of the floor tiles wasn’t even glued down all the way, so it moved when I stepped on it. The shower door had no rubber seal, so water got everywhere. There was nowhere to put shampoo, etc. other than the floor of the shower. Sloppy paint jobs that I could see from across the room, and sheetrock dust on the floor. Yuck.
There was no carpeting at all. You’d think with a *nightclub* on top of the building you’d want something to muffle the noise. But hey, I’m no architect.
All in all, I wouldn’t stay here again. It’s noisy, inconvenient to public transportation, and not worth the nightly rate.

I just came back from my friends’ wedding at Ravel Hotel (Penthouse 808), and it was quite obvious they spent a ton of money on this place (because everything about this wedding was beautiful and top-​notch), which is what makes this even worse. The ONLY thing this Penthouse 808 had going for it was the view. Here’s the whole story:
Our invitations were for 4:45. We arrived around 4:15 (unsure of how traffic would be), and they told us to have a seat in the lobby — no problem, except, you could not navigate where the lobby was. There was no main entrance, just some poor excuse of fake grass thrown on concrete. At 5:15, there’s a lobby full of at least 100 people, where they proceed to make us all wait online to go on raggedy elevators from 1950. They tried to separate my husband and I twice while waiting for the elevator, then proceeded to take people behind us. It was worse than waiting for a ride at Great Adventure in 1997. When we finally get upstairs, they make us walk around outside on wet fire escapes. So, a bunch of wedding guests (women in heels), trying to avoid splitting their heads open because they couldn’t put anything on the floor.
Finally, the ceremony begins, and their microphone doesn’t work. The pastor was giving such a beautiful sermon, and we could only hear half of it because of their crummy equipment.
Next, they usher us into cocktail hour where there were NO UTENSILS. They’re serving food like noodles and meat, and people are forced to eat it all with their hands. The food at cocktail hour was actually tasty, though, so a bonus there. I go to the bathroom after cocktail hour, and there’s no hand soap and the toilet paper rolls were sitting on top of the toilet — ew.
After cocktail hour, we’re again ushered through the staircases of doom into the reception area. They have tomato and watermelon appetizers, which they proceed to take away before people were able to even make it to their seats. They take our dinner orders, all seems fine. The main course wasn’t bad; I ordered the salmon — the potatoes were gross, though, and no one at the table ate it.
Here’s the worst part — they serve the cake while people are dancing, and TAKE IT AWAY WHILE WE’RE ALL STILL DANCING. Then, they LITERALLY start folding up people’s chairs, taking off the tablecloths, and folding up the tables, WHILE PEOPLE ARE DANCING. When we asked them to wait, because people had their favors, purses, etc. on the table, their response was: «Time to get out.» I couldn’t believe the lack of service and absolute rudeness! I felt so bad for the bride and groom, who clearly put so much time and money into so many details, and they’re throwing away people’s favors and tossing the centerpieces, while we’re all still on the dance floor.
This place was horrible and I am infuriated that they ruined my friends’ wedding. I wouldn’t go here if they paid ME to go.

The elevators are scary as hell and sound like they’re going to break down at any second. They’re also insanely hot and moist inside.
The noise level is completely unacceptable. We’re talking building-​shaking noise until 5 a.m., coming from the rooftop club and drunks in the hall. You can feel the noise even on the lower floors, so don’t think you’re safe getting a room at the bottom.
OUR ROOM DOOR DIDN’T EVEN CLOSE. They sent a maintenance guy up who didn’t fix the door, but showed us how to jam on it just right so that it stays closed. Thanks, guy… I feel really safe here…
It’s the lowest priced hotel in the area for a reason. Spend the cash for a better hotel, save yourself the sleepless nights behind a door that doesn’t even close.

We had a great time!
We wanted a stay-​cation since my work wouldn’t allow for extra days off. Regardless, I booked through the app hotel tonight and I heard they give you a room on the first floor. I had an issue with my room and ended up getting upgraded by this amazing front desk man. He was totally understanding and made my stay amazing. We ended up being upgraded to a really nice room. Like really nice!
Although the place is under construction, if you get a nice room like I did, it’s totally worth the stay and price. Definitely a great place to have a mini stay-​cation. The room service/​food is over priced. Kind of wish they had better vegetarian options. Other than that the décor was up to date, TWC for cable & the roof top is gorgeous. Too bad I didn’t take pics :(
My only complaint is that security isn’t up to par. Anyone can just walk in. My bf just walked in like nothing. Which is good for him but awkward for non guests. This is probably due to the fact that the place is under construction. It is a bit much to find the entrance. Still, I’m giving this place 5 stars because the customer service was on point. At least for me!

What can I say it’s a nice hotel with a Rooftop restaurant that turns into a club. I have read the reviews about the noise but I’ve stayed here and didn’t hear anything. The food is good and priced ok. I like this place and am definitely coming back even it’s it’s just to hang out in the rooftop lounge area.

I don’t normally write reviews on Unilocal unless I feel really compelled so please listen carefully before booking at this hotel.
First of all, the hotel is under major construction. There’s no main entrance so you basically walk in through a hallway of rooms which made me feel like anyone could walk in. The elevator looks like it will break at any moment. Plus one was out of service so you had to wait extremely long to use the elevator. At night it gets packed with people attending the roof top club too.
My biggest complaint was the noise. I read a lot of reviews before booking here and thought «how bad could it really be». It’s really bad. Our ceiling shook the whole night and we got absolutely no sleep. The second night we asked to be switched to a lower floor. This was a cheaper room, but I was still charged the price of the better room. We wasted $ 500 on a hotel that was under construction, got zero sleep, and didn’t enjoy it.
The rooftop bar is great… if it’s open! A lot of times it is booked for private events and you can’t even go!
To top this off, about 2 months after my stay at this hotel I got a spam text asking me to complete a survey for this hotel. I googled the survey and its a private company which promises to help boost your Unilocal reviews.
Don’t stay here unless you want to waste your money and get no sleep.

This was so bad my boyfriend and I were cracking up. First, we couldn’t find the entrance. We weren’t informed they were doing construction outside the hotel and had to follow signs with arrows pointing towards the lobby. All the construction left a lot to be desired aesthetically speaking. Once we checked in we noticed that there were these wine dispensers. When my boyfriend went to ask for the referred to «wine card» he was informed they were «all out». I can’t help but HIGHLY doubt this and if this was in fact true, they need to figure out a different system. Next we got in the elevator which felt like it was on the verge of collapse and DIDN’T HAVE ANY AIR VENTILATION. When we got out on our floor (5) there were random construction guys walking around drilling and putting up wallpaper. The hallway was a mess with random plaster spatters everywhere and pieces of wall missing.
The room itself was nice (ish). I had asked for something special as this was a romantic occasion and their romantic package wasn’t available for the date I booked. NOTHING. The walls were dirty with random skid marks and there was a stain on one of the towels. The only saving grace was the balcony which was lovely IF YOU LOOKED TO THE RIGHT ONLY. Very industrial and reminded me of New Jersey. For some reason too our balcony had two chairs and lacked the lounge chairs I noticed the other balconies had.
Our room supposedly came with free coffee except all I saw were decaf packets. I figured I would just use one to see how the machine worked. THERE WERE NO INSTRUCTIONS AND MY BOYFRIEND WOUND UP HAVING SCALDING HOT WATER spurt full force on his unclothed body. He went downstairs to complain but they never did anything about it or provided instructions for the machine. I called downstairs to request regular coffee which there were supposed to be two packets and was informed they were in the room. Um no, they’re not which is why I’m calling. After arguing the gentleman agreed to send some up. NONE EVER CAME. The next morning when my boyfriend called again they wound up sending someone with two cups of coffee because they couldn’t find the packets.
ADDITIONALLY, the safe was locked… with no directions on how to open it and one of the robes looked like it had just been worn and tossed on a hanger and was not neatly hung and tidy like the other. The only reason I include this is because this added to the feeling that no one had really come in to tidy before we arrived and the room wasn’t really ready for us.
The breakfast that came with the package I booked was decent and at least staff there were friendly unlike the front desk. For a hotel that opened several years ago I certainly expected waaaay more and a lot less construction.
The whole set up was so bad it was hilarious, except for the fact we had paid to be there. I will never go back unless it’s a super dire situation and I would much rather pay double the price to actually feel like a guest who matters.

This place is beyond amazing! The rooms are very clean and quiet and the staff is great! But let’s talk about the rooftop bar. How awesome is it to have a bar/​lounge area overlooking Manhattan? Pretty awesome! Wonderful place! I try to stay here every time I’m in the city!

Jury is out. This is an odd mix of seemingly upscale and subpar amenities. It APPEARS nice but it’s actually quite strange in its lack of some basic things like… Sheets for the pullout bed. Plusses are definitely big rooms, nice proximity to the city and an AC that works. Minuses are the ladies doing the walk of shame in the morning dressed like they came from Penthouse the magazine rather than Penthouse 808 (their rooftop bar), the noise and the fees that were just charged to my credit card after being assured they would not.
If they call me back and refund the erroneous fees, I’ll up my stars but if not my previous recommendations to friends will be immediately rescinded.
The rooms aren’t worth over $ 150 for the area and don’t stay there if you get easily scared by less than safe surroundings. I’ve lived in Philly for years so it didn’t phase me but others might not feel so confident about their ability to access their safety in thus area.
Great parking for cars. Bit of a walk if you want to take a train into the city but it’s not too bad… IF the F train is running.

On 7÷2÷15, My boyfriend and I were celebrating our 5^th anniversary. We both agreed to coming here as they have a rooftop restaurant, Penthouse 808, that we visited Valentine’s Day 2013. the experience was phenomenal so we always had in our minds to stay at the hotel. As I was navigating the website make the reservation the package I was interested in was unavailable. the package is for $ 250 for a night in the hotel and a 3 course dinner w/​champagne at the restaurant. As I was having difficulty online, I called in and was told if it was unavailable that is was up to the restaurant because the hotel has nothing to do with that. Disappointed I still went thru and made a reservation for the bed and breakfast.
My BF met me there and checked in. I arrive and the concierge was very polite and helpful and directed me to where I could find my boo. I get up to Room 402 and my jaw drops to the floor. The room was not what I was expecting. The bed which we were told was queen size did not look it and the room just felt so small and cramped. There was a god awful echo in the room. I immediately tell him this is unacceptable and we need to have this corrected. We get downstairs and we’re speaking to the concierge and he is telling us that they are practically booked out because there is a wedding at the restaurant (I’ll come back to this). He is typing away trying to see what he can do and his manager whose name I never got comes and tries to rectify the situation. He offers us an option of 2 rooms: one on the 1^st floor street level or one directly under the restaurant (which we were told that the noise level would be extremely loud. How in this day and age are your rooms not soundproofed and you have a restaurant/​club above people?) But before helping us the manager proceeds to say oh but if you were unpleased your «husband was in the room already for an hour (Now what difference does that make if both parties were not there. He was not told upon check-​in that he has a certain time to change his mind. n hospitality if the customer is unpleased it is your job to do whatever you can to make the guests happy.)
We chose to go with the room on the 1^st floor Room 113-​A. I asked him about the restaurant. We were told that we wouldn’t be able to dine there because there was a wedding. WHY WAS I NOT TOLD THAT WHEN I CALLED ON THE PHONE? I WOULD’VE STAYED SOMEWHERE ELSE!!! So it’s 10:30 pm and everywhere in the immediate area closes at 11pm. Annoyed we leave and relocate to our new room. We get ready and head out for our evening.
Next morning we opted for a late check out. I woke to the sounds of what i guess was the wedding party checking out very loudly in the halls. We gather our things and get ready for check and to have breakfast that was included in our package. My BF comes to me and lets me know that after speaking to the female concierge that we would not be able to eat breakfast because it was a private event. Also instead of deducting it from our bill she says well while you were you checked into room 402 you consumed a beer. I’ll deduct that from your bill. I was beyond livid. So for my entire stay we had not received a meal from this establishment. We didn’t eat dinner the night before and we didn’t have breakfast the following morning. I guess the only come up out of the situation is being given a room that wasn’t the side of a closet. Oh and the kicker they are also under construction.

Do not come here. Stuck in a 100 degrees elevator for over 30 minutes. Which apparently happens often. Had to call the fire department to get us out because the hotel staff did not even make an effort to help us.
Then the manager, instead of apologizing, acted defensive and blamed us for having too many people in the elevator. Mind you, it was his staff that allowed us on. Enter at your own risk, you have been warned.

The owner is selling hotel rooms that lack any peace and quiet. This puts the customer in the position of either complaining or staying quiet and suffering through while shelling out $ 200+ a night.
Upon initial check-​in at 12 noon, my wife and our three-​month old were put in a room on the third floor. Literally right across the hall from our door a power saw was being used to tear apart a wall. This was punctuated with the sound of a sledgehammer pounding away and a repeatedly dropped crowbar. Needless to say our infant was unable to get any midday rest for the next three hours while we tried to calm her and just grin and bear it, hoping it would be over soon. It did not end.
We repacked our luggage and went down to the desk, dodging grumpy construction workers the whole way. We should have checked out and demanded a refund at that point but we were too concerned about trying to get our exhausted infant some immediate rest.
The staff (who were actually quite kind despite their obvious duress from the complaints of several customers) rechecked us into a room on the second floor. We could still clearly hear all the construction through the ceiling but we were able to get our infant to finally nap, so we didn’t care at that moment.
We were visiting the hotel with a large wedding party and felt obligated to stay with the group. We should have gone elsewhere. The construction noise continued for five more hours.
It turns out this was only part of the noise all patrons of the hotel are exposed to. Upon return from dinner, we struggle to reenter the hotel because we are accosted by bouncers from the rooftop club (which we weren’t aware of) who guard the hotel entrance starting around 9pm. We had to fight through a crowd of club patrons just to get to the stairs.
We finally made it to our room only to discover POUNDING BASS filling the entire place. The entire hotel is exposed to this unrelenting noise until 4AM! I sat in angry, stunned, growing insanity for hours. Calls to the desk requesting the music to be lowered went unfulfilled.
We will now request a refund. We did not get the hotel experience we paid for. Sleep was impossible! The owner is exploiting every customer that stays at the hotel. The club must be the bigger moneymaker for the owner to do this to the hotel customers.
If you want to actually sleep between the hours of 11pm and 4:30am, do yourself a favor and stay somewhere else.
I updated this review to 2 stars since the manager clearly understood and agreed with the situation and gave a refund.

I’ve come back from a Unilocal hiatus just to let others know about this hotel.
If you want a good night’s sleep, I’d stay far, far away from here. I stayed on the second floor and was kept up by the noise of the penthouse club upstairs. I could have slept through maybe a little noise but the bass was just too much to ignore. On weekends it seems they play music until 4 AM. Listen to the other reviewers here who have mentioned it before, it’s absolutely true.

To start off, I have no idea what the previous commenters are talking about! first off the hotel is a very very clean and the staff was very informative and very nice and also polite. There’s a complementary self serve wine in the lobby. this is how I know that this hotel would be a great visit to start off with. Great start right off the bat!
Step into the bedroom we are on the fourth floor and it was very clean very immaculate. there was a mini bar and was fully stocked and it also came with wine bottles and different Vodkas and Tequila. Can I say what a night!
We went upstairs the penthouse level and try out the rooftop bar. must’ve been a Spanish theme night because there was Benjamin planning and everybody was basically almost Spanish but I still had an amazing time and it had the most gorgeous views. The drinks are pretty pricey you might be better off drinking what they offer in the room or pre-​gaming or going to a local bar before coming here. Just a note (do not drink any canned or bottled water from the minibar! I suggest going to the vending machine downstairs. $ 5 for a Coke really, seriously for a can of Coke ??? are you guys out of your mind?!)
Overall I had an amazing time and I have no idea why this place is only rated three stars because this place is amazing. it’s also going under reconstruction so later into thousand 15 it will be even more of an amazing time and I cannot wait to go back. Ravel hotel you have won me over I am definitely coming back!

My first impression was that the front desk was very friendly and helpful but the interior and overall condition of the hotel was a bit disappointing. I upgraded to the top floor so that I would have a better view, but was disappointed in the construction in front of the building obstructing the view. I reserved the king bed superior room, which was spacious but the layout of the room was a bit strange with the bathroom being out in the open, with no privacy when using the toilet. The «deep soaking tub» was also disappointing in size. Fyi, the tub is separate from the shower.
I was also kept up till past 3am by an event happening at the rooftop bar above called «Greek night». The bed was very comfortable though the noise prevented a good nights sleep. Overall I was disappointed for paying around $ 260, and felt that it could have been better spent elsewhere.