Kimberlys Towing Collision

So thankful for Manny who came to my rescue this morning when i got stuck in the snow! He was so helpful and understanding! He went out of his way to help me. Especially under the horrible conditions today! Definitely recommend this company bc of this guy, if all the worker are like him GREAT SERVICE!

Shout out to the repair and service crew at Kimberly’s Towing & Collision, especially Johnny T. He was friendly and polite. I thought he was professional and very knowledgeable.
The station is clean and organized, well-​lit and welcoming. The staff was great.
I am authentic and nobody paid me to pump Kimberly’s. Wanted to share a good thing in Astoria, Queens.

My car got stalled at a very awkward driveway called triple a and got kimberlys towing company that driver Manny was amazing, understanding and did his best to get my vehicle out. The vehicle was towed to the shop they did a wonderful job. Thank you guys… A huge thank you to Manny… mitsubishi

I had brake issues on Roosevelt Island and called AAA for a tow. Manny from Kimberlys Towing arrived less than a minute after I got off the phone with AAA! It was like magic. I couldn’t believe how quickly he arrived. He was very nice and worked quickly to get my car on the tow bed. He also made me feel comfortable and I immediately trusted that he would safely get my car to the shop. I Highly recommend Kimberlys particularly Manny! Thank you!

Adam from Kimberly’s Towing helped me out tonight and was amazing! He was prompt, professional, and gave me excellent advice. When he determined my two tires were shredded and couldn’t be refilled with air, Adam directed me to a nearby tire shop. He advised me to how to get there and a rough price. He also said that should I run into a problem, to give him a call. When we got to the tire shop, they tried to sell me used tires for much inflated price. True to his word, I gave him a call and he was able to negotiate the right price. Adam really went above and beyond and was so helpful and gracious. Though I hope I don’t need to be towed again any time soon, If I do, I will request Adam @ Kimberly Towing.

Just came back from a 2 month trip and didn’t use my car for 2 months. My car dies suddenly in the middle of LIE. Used this company because it was contracted with my insurance company. It was the only company that didn’t charge over my coverage. The wait was a bit long; But at 1 am, it’s hard to find a towing company that won’t capitalize on the demand. Got my car towed to the closest mechanic to my house. I started to walk and carry my big luggage away; and the driver, Adam was kind enough to drop me off home. Great service.

This is the worst towing company in Astoria, my car needed a quick jump so I called AAA and they dispatched Kimberly’s to provide the jump. They arrived in a reasonable time, this I give them credit but the service and attitude was horrendous. How the hell do you considered yourself affiliated with AAA and not have a fully charged battery pack ready to service your client? At the end my car was never jumped, i was better off asking a stranger off the street for assistance.

BMW dispatched me this towing service as part of their roadside assistance. The driver Randy was incredibly friendly and professional which is the only reason they get two stars. Had to cancel the tow since their manager Alex refused to contact BMW to authorize service without any payment. He then began to accuse me of attempting to blackmail him when I said I’d have to refuse the tow if he expected any form of payment from me. Can’t begin to get into how unprofessional this guy was and rude. I had to hang up the phone as he started to yell and threaten me on the phone. Hands down the worst customer service I’ve experienced. He even had the nerve to try to collect payment from BMW stating how incredibly rude I was. Seriously?

Horrendous service! Rude dispatcher! I was stuck with my 3 small kids and they were the third party that my roadside assistance hired. They gave them a 30 minute eta (5:40pm) I called at 610 which the dispatcher said I need 30 minutes. When I tried telling him that I was quoted half hour, half hour ago, he raised his voice saying that he will not go in a time debate and he hung up on me!!!
Me being afraid of being stranded even longer in a strange place, didn’t say a word bc of him canceling my call. I called back again after another 30 minutes (total waiting time 1 hour) very nonchalantly I need another 10 minutes and hung up again. No I’m sorry, no I’m backed up, NOTHING!
The rude driver then came, gave me a dirty look, fixed the problem and left.
Total waiting time 1 hour and 23 minutes. Horrible service!!!

By far the worst towing company in queens. I only use this service because AAA won’t send me a different company. I’ve been towed by kimberlys over 10 times and every single time it took them over 2 and a half hours to reach me, despite my car only bring half a mile a way from their base in astoria. The person who answers the phone has always been incredibly rude, and the drivers are atrocious, I have never seen somebody run as many red lights without even caring to look both ways or even slow down for the intersection. One time the driver actually drove 75 mph on the Jackie Robinson with my car dangling from the back on a tow hook! It appears that nobody in this company gives a rats ass about their job or their customers. I plainly do not feel safe trusting them with my car or my life.

Professional dispatcher, Corey. Thanks.
The service came over an hours later. The driver named Adam, (son of the owner) called to told me that he was 10 minutes away, which he came 45 minutes later. Debating about the locations and ALMOST drop me to the wrong site. He even debating with the shop manager and being persistent that he is right. Gave bad attitudes and no respect to people. He told me to help him to control the wheel. When it’s still in 45 degree angle, he told me to jump from slippery platform to pile of snow with ice rock under it. In the end, there was hidden charges of $ 50 just for winching my car out from snow. If they told me upfront, I will shovel that snow. Making money it’s ok, but it’s a shame to ripping people from their misfortune. Kimberly Towing for reference or future business, it’s a NO.

The telephone receptionist (whatever his title is) David was straight up RUDE. My appointment was at 2pm, and I did not get any heads up on the late arrival (they came at 3:45pm), let alone an apology. When I complained he threatened me saying he will just cancel my appointment. This place does not deserve to have business when they cant at least notify their customers about their change of schedule. I took a day off from work specifically for the purpose of having my car towed because it had stopped operating, and almost had to take another day off because of this motherfocker. The driver was cool and knowledgeable, but the dispatcher was a rude ass bastard. I do not recommend this company.

Used their services through AAA. Johnny was knowledgeable, worked quickly and effectively!

One of Kimberly Towing’s flatbed tow truck drivers nearly drove right through the back end of my sedan tonight on 20^th Ave and 37^th St. He was going well over the speed limit, tailgating me within a few feet, and proceeded to blow through a red light (that I stopped at) on the wrong side of the road. He is a menace and should be reprimanded. In addition to calling Kimberlys Towing to complain tonight, I have also reported this driver to both 311 and 911. Get him off the road! Bad for business, worse for us neighbors! License Plate #: 17369TT

I have Allstate roadside assistance and this company was in contract. they actually showed up earlier than eta. everything went smooth.

Terrible company. Never on time. Bad customer service. They make commission off towed cars. So why would you be so rude when I call you 6x a week for cars blocking my driveway. I am helping your company make money unless you’re all lazy.

I never write reviews this long (as you can see in my profile) but for this I will make an exception. Last night some douchebag decides to partially block my driveway/​garage, so my car is unable to get out. We called our local precinct to get this guy a ticket (because you can’t tow a car unless there is already a ticket there)… police finally came and gave him a ticket so I proceeded to call a few «24 hour» towing companies… most didn’t pick up, except this one… I told him the situation and he says he’ll send a truck. Great! I can finally get to bed (this was at 1:20am).
At 5am, my wife and I woke up and this car was STILL there. Mind you my wife is a doctor and has to be at the hospital at 7am to start her shift. So I call this guy back and he says the tow truck guy is a block away and he will be there in 5 mins. 20 mins later the guy finally shows up. Great! Now he can tow it and my wife won’t be late for work. The guy brings his flatbed truck and positions it in front of the car. THEN HE JUST DRIVES OFF. with no warning, no notice, nothing. he just DRIVES OFF. So my wife calls back and the guy said his flatbed truck is too big and they need to bring a smaller tow truck, it will only be 20 mins (this was about 545am now)… by 630am, no tow truck and guy still blocking my driveway. My wife ended up having to call car service and take a damn cab to work WHICH COST HER $ 50.
So long story short. I call this towing company at 1:20am and by 6:30am they still didnt do anything. We couldn’t get our car out of our garage so my wife ended up having to pay $ 50 for a cab ride to work.
Thanks for nothing.

Last Thursday my car was parked on the street in Astoria and stuck in the snow. I called AAA and they sent Kimberly’s towing to get me out. The truck got there and the guy tied the hook to the wrong part of my car and ripped part of the bumper off making my car undriveable. The man was upset and I told him it’s not a big it would be alright. He told me he was going to drive down the one way street and circle back to pick up my car and fix it. He told me he would do it for free and I’d have my car back by Monday. I waited and he never came back. I walked around the block and did a 360 back to my car. I called him and he told me he had gotten stuck in the snow too when he pulled over and just had someone tow him out. He said it was a busy day and would be back to pick my car up at 3. Never showed. I called Kimberly’s and a very rude man informed me they would call me at 7. He never called. I called at 7:15 and the man told me to call on Monday from 9 – 5 to speak to Kimberly. I called Monday and he said she was out for the day and I just missed her. He said call on Tuesday. I called Tuesday and said I missed her again and he said he would take my name and number and she would call me. It’s Thursday and no call.
I have the case open with AAA. I just called AAA and the woman I spoke with said the case is open for investigation. While I was on the phone she put me on hold to call Kimberly’s. She told me two things that Kimberly’s claimed which are both complete lies. 1. The man told me if the car got damaged they weren’t liable. 2. My bumper was already damaged before they arrived. They said they would offer me a discount to fix the already damaged bumper.
Currently I have my bumper taped back up so I can drive to work.
If you are going to auto-​mechanic/​repair shop do you want a company that lies, is rude, cheap, and overall fairly disgusting human beings working on you’re car? Not I. We’ll see if they will fix it, probably not. Now I’ll have to spend $ 1,000 to fix my car they damaged. Nice bunch of
UPDATE: AAA didn’t have enough evidence to convict Kimberly’s and the case is now closed. I don’t have enough money to repair the bumper. So my car looks old and beat up now as the bumper is still held on with lots of tape.
Thanks Kimberly!

I used the tow service for a private tow to move my car from one location to another. It was a scheduled in advance tow and the tow truck was about 20 minutes late. The tow truck driver was named «Horel» and he was friendly and helpful. Over the phone, I was quoted a flat fee but was told at the end of the tow that the phone quote did not include the tax. That knowledge would have been helpful when given the quote over the phone. Overall, things went well and I was pleased with the service.

Its tough to be a «fan» of a company that cost me 60 bucks by almost towing my car for parking in a store lot and leaving the premises. However, I say this company is A-​OK, and here are the reasons.
Bottom line up front, the management of this company did the right thing and showed itself to be quite professional in my interaction with them.
I have to say, I was quite upset with my first encounter with them. The actual tow truck driver overcharged me for a drop fee. However, I give him credit because his assistant came and found me in the nearby pool hall, so I didnt have to go track my car down. When I emailed the company about the overcharge, they promptly fixed the issue and apologized, refunding me the difference.
My car was almost towed due to an error on my part.