Hilton Garden Inn New York Long Island City Manhattan View

We stayed here for one night during memorial day weekend. The room was clean, and comfortable.
The costumer service was excellent. Everyone was friendly and helpful.
The location is great. Super close to NY and accessible to the metro.
The breakfast was good too. They offered omelette me made to order and also French toast, plus the usual stuff, bacon, sausages, eggs, hash brown, fruit, you hurt, juices, etc.
We wish we could’ve stayed here the whole time we were in NY but we were only able to get one night since it was all booked.

I wish I could rate higher for the staff at this hotel. I have never had service like I did here. They are absolutely amazing. I felt that by the end of my trip I was best friends with everyone! They were on a first name basis with me and even knew my work schedule. Every morning they helped me plan my day in the city and how to get to and from using the subway that I have never used before with it being my first time in New York. (also the hotel is literally right next to the subway and bus stops, beyond perfect for getting into the city) But what really put them above and beyond was my last night. My last night was Thursday and I was planning on going out with a friend and staying at his place Friday night. I have just passed my room over to another guy from my company that day. I left my car in valet and was planning on coming to get it Saturday morning to head home. While I was out I received a call that my boyfriend was in a motorcycle accident and was in the ICU. I immediately started running to the subway to get to the hotel to get my car and head home. The only problem was that it was after 12 and valet closes from 12 – 6. I called the hotel and they knew me just from my voice and immediately started calling everyone they could to get my car for me. When I got back they had not been able to reach anyone. So the manager sent one of the other workers with anything he could find and said go break into that door and get her keys. (Obviously my only complaint about this hotel is that they do not have a key to the valet door) They tried everything that they could gave my snacks and water to try to keep me comfortable. Everyone was beyond nice but they are just not thieves and could not break in. They knew that I had already passed my room off to the other guy so they gave me a complimentary room. In the morning they gave me a call letting me know my car was outside and loaded all of my bags for me and gave me a complimentary coffee since breakfast was not open yet. Wished me safe travels and I was off. Since then they have been asking my co-​worker if I made it home safe and how my boyfriend is. They people that work here made this hotel for me. I want to go back just to see everyone again and thank them for everything that they did for me.

Friends have asked why we stay in Sunnyside or Long Island City, when our focal point is Manhattan. Simple. Generally better rates and super convenient.
The Hilton Garden Inn is literally a year old … and I loved our stay.
** Several different subway lines a stone’s throw from the hotel. One station literally around the corner.
** The nicest staff ever. Francis — was that his name?! — from the Dominican Republic is the best.
** Lovely, well-​appointed room. We had the epitome of an urban view, with converging train lines and a vista of Queens.
** A couple of local restaurants … but if you hop the #7 and go to 46^th Street/​Sunnyside or Vernon Jackson (first stop in Queens) there are some wonderful places to choose from.
We drove from Georgia — something I don’t necessarily recommend — so the first couple of nights we valet parked (the only option) with the hotel. $ 29 per night plus tax — and if you pull your car out more than once a day, you’ll have to pay additional. Ouch! Luckily, there’s a tended lot walking distance from the hotel, so we moved the car over, and saved a bunch of money.
People are discovering the convenience of Long Island City. There’s a ton of construction going on. What was once an industrial area is destined to be fully transformed within the next five years.

Pleasantly surprised with this stay. I was a bit nervous about the location having never stayed in this part of the city. Room was clean and new. Had an issue with the TV that was corrected right away. Checkout took a bit long and did the valet, but other than that, no complaints.

This hotel is right in updated Queens Plaza. Staying here leaves you with a short walking distance to trains and buses all over NYC and Long Island. Stay here and you won’t have to worry about parking in Manhattan or a DUI. Clean and comfortable friendly and helpful staff. Have stayed before and will stay again.

Excellent! Stayed in the presidential suite on the 17^th floor and had a balcony overlooking the city, complete with patio furniture and also another outside grassy area. Everyone was very friendly and the hotel was clean and modern. The location was perfect for us and I would absolutely stay here again! The only thing I noticed that was a negative was the water in the shower wasn’t very hot, but it wasn’t enough to decrease the rating of 5 stars!

Good enough for a 5 night stay! Very clean and new! Not much close by but so close to the subway it didn’t matter, only a short ride to the excitement! I would definitely stay here again!

Nice, new, super clean hotel with a very friendly and helpful staff. Seriously, one of the best staffs of any NYC hotel I’ve stayed in. Easy access to both the N/​Q trains (Queensboro Plaza) and the E/​M/​R trains (Queens Plaza). You’ll also have no trouble snagging an Über or green cab from here. However, there is no rooftop view. There’s a penthouse and if no one is staying in it, they’ll let you in to look at the view, but there’s no seating area or anything like that, which some other reviews had led me to believe. If you want some tasty food at non-​touristy locations, hop on the N train heading toward Ditmars Blvd and hop off at Broadway or 30^th Ave. Best food in Astoria, which means it’s some of the best (most reasonably priced) food in NYC.

Great location in relation to the big city! Subway station is around the corner, and your in Manhattan in about 2 metro stops. The lobby has fresh coffee, and the front desk staff is very very nice and helpful. Our room was near the linen closet, and was pretty loud in the mornings with all the slamming doors. There aren’t really any cafes, markets or establishments around the area to pick up morning coffee or pastry for breakfast. So far our stay is alright.

Clean and new
Easy to get to from mid-​town Manhattan
Typically smaller room as I expected in the NYC area

I would like to say this is one of the best hotels I have stayed at in a while. The customer service was awesome, very nice and friendly staff. The rooms were very nice. Even the maintenance staff was very kind. The food was great, and the GM Mr. William Gomes was awesome. Very professional and made sure we as guest had everything we were looking for. The manager Mandy was awesome as well. Overall my stay for me and my family was great. The hotel was nice, food was good and close to the subway station to get to Times Square. Service Awesome

Great location! Subway near hotel. This hotel is new. Everything was nice, clean and the front desk staff were excellent.

No AC, we checked the filter, it was packed with dust, no toilet paper, couldn’t get a fan, no liners in basket (not typical) charged credit card even though it’s been paid in full, brought car around in the morning… we didn’t even ask for it random phone call in the morning and hung up and fan doesn’t work in the bathroom, and the beds are supposed to be a queen but were a full mattresses on a queen frame! Steer clear!

Unfortunately I did not have a positive experience here. The lights and outlets on one wall were not working and the front desk staff either ignored me or seemed annoyed to have to deal with me. I generally stay at Hiltons when I am in the NYC area and while this experience has not put me off of Hiltons in general, I will not be staying at this hotel again. Maybe once they have been in operation for awhile they will improve.