Empire Sewer and Water

I had an emergency with my sewer main line in my basement and it was causing a flood on Sunday afternoon, after trying other companies, empire sewer and water were the only ones who answered my phone call. They inform me they could have someone out in a hour. They explained to me that there would be a $ 85 charge for coming out, which would be applied toward the work cost if agreed upon doing the work with them. Moments later I get a call from Wattz saying he will be in my home within half an hour. Wattz gets here and he’s very professional. I take him to the basement where the issue was and he explains to me that my line is extremely clogged and most likely need a high velocity water jet to clear it but he would try to run the line with an electronic snake first to see if that resolves the issue. He tried to snake it twice and nothing worked. The line was still backing up. He gave me a complimentary video inspection and I saw how badly that clog was. He also told me I had root intrusion. I went ahead and told him to go ahead and do the water jet. He water jet the line and the line finally open and flowing properly! He gave me another free video inspection to show me the line and it was completely working. I was so happy! They were able to fix my issue within 2 hours! I was very happy with the work and how reliable they were. I was given a 1 year guarantee on any backups. They also have a new promotion which started this year for 10 percent off the next visit! I would recommend this company to anyone who is having issues with sewer lines. 5 stars!

We have used them twice within the past three months. My older brother has a bad habit with continuously flushing large amounts of paper in the toilet. My mom is not super computer savvy so she asked me to find someone to take
care of the issue. On all occasions, the office took our calls immediately and they were able to come out on the same day. No complaints here.

i own a plumbing company and i needed help on a job my guys could not do. i was recommend empire sewer and water by a friend of mine. Very helpful sewer techs.

Fast reliable service and all work guaranteed!!! They have been a family owned and operated business for over 25 years. Definitely will continue to support them.

These guys ripped me off. Had a blockage in my main sewer line and they charged me 1600 dollars to use high pressure water to clear. Also told me I had six spots where main was cracked and needed resurfacing for 5,000 dollars. Also told me that if I waited three days then it would cost 6200 because tree roots would grow again. Called Roto Rooter for second opinion and he said the guy was crazy and rolled his eye when I told him Empire did the work. Roto Rooter said main is in great condition and he should have only charged me 350 dollars. Reporting them to better business bureau… don’t use them.

Empire Sewer and Water has provided me with solid, responsive service at a fair price. I own a townhouse in Brooklyn and last month the sewer started to back up into the downstairs basement (ahh!). I called several companies, including Empire. I spoke directly to one of the receptionists and explained my problem. They went over all of my options over the phone. They seemed very knowledgeable. They were able to give me a prompt appointment for within an hour of calling.
Forty five minutes later a technician by the name of Pedro arrived at my door with him came a helper. I showed them where the problem was and they went over all of my options. Now i only know about traditional rooter removal with a traditional snake, but Pedro explained a different method called hydrojetting. Although a more costly option it came with a 1 year guarantee with reassurance that if anything were to happen they would come back free of charge and re clean the line. This was a great solution for me considering my townhouse has had many backups this past year alone.
For peace of mind for another year and their appointment punctuality and ease of scheduling i give them 5 stars.