Tilly’s

Came here last month and ohhh mah god they won’t shut up… they keep talking and talking and all I wanted was to ring me up but nooooo to busy talking about there love life’s then there was couple of people who needed help getting fitted but they totally ignored them honestly poor customer service they need duck tape in there mouth…

The worst customer service I have ever experienced, as a store manager myself it was appalling. There were 2 ladies at the cash wrap talking up a storm. (tall brunette with dark lipstick and then lady that wrong me up employee #71 959 or 76 930) too busy to acknowledge a store full of potential buyers. I seriously was thinking of jumping in to provide these consumers great customer service. There was a lady literally jumping to grab a skirt, then a fixture that fell on one lady, another lady with hands full of items. On the men’s side there was a couple wondering how to get the hats down from the wall.
To believe this is happening during the busiest time of the year. And no one is being helped is very disturbing. If this store isn’t making its Plan, LY or the conversion is off its because employees are too busy talking to each other them helping out customers.
Flirt on your own time and catch up after work. not on our time as consumers

I will NEVER shop at this location again! I’ve spent around $ 400 this past month over a few trips & won’t be returning. The employees here are awful & never help you, even when you ask. I walked in recently wanting to spend a sizable amount of money, but wasn’t even able to do so because no one would help me. Please note, there were no other customers in the store, the employees just prefer chatting with one another over getting shoes or opening fitting rooms or checking you out– basically doing their job.
Another annoying feature of this location is that the credit card machine NEVER works. I’ve been there at least three times in the past couple weeks & every time the credit card machine was down. A sales associate even told me that a woman had to come into the store & use cash to buy a couple gift cards so that she could complete her order online. That seems insanely ridiculous to me– a store chain as large as Tilly’s should have a functioning credit card machine– hell you can download an app for credit cards to your iPhone, so it shouldn’t be that difficult.
Going with the ever-​broken credit card machine is that they can never (or at least say that they can’t) enter your phone number with your purchase. I’ve spent hundreds of dollars, but haven’t earned any rewards because «the machine is down». I’ve made sure to ask every time I’ve been at the register, but it’s only worked once. Don’t tell me that I will receive rewards for every dollar I spend if your machine never works!
Also, don’t ever try to return anything because they won’t let you. During a recent trip I had spent over $ 300 on items, and because I waited over 20 minutes for a fitting room in an empty store, I figured that I could just try things on at home. I confirmed that I could return if necessary & left. Once home, I decided that I didn’t need a couple items & went back to the store. The sales associate actually accused me of wearing the clothes (tags still on & one item I had never even taken out of the bag!) I was beyond pissed because I honestly had only tried them on & had NEVER worn these items (who wears clothes with tags??). Not to mention that the employee belittled me, insulted me, and honestly made me tear up because I have never been attacked like that! I’ve worked in customer service my whole life & would never behave like that.
I have a strong sense of personal efficacy & believe that we should be conscientious of which retailers deserve our hard earned money, and Tilly’s on 2^nd Street is definitely not one of them! If you are sick of having to beg for service only to be treated poorly, then AVOID THIS LOCATION!

Why are the reviews so bad? This place had great customer service and everything in the store seemed so organized ! I rate ⁴⁄₅

Super cool Assistant Manager Nathan! Helped us out! Will definite be back instead of the town center! Smaller but much more inviting!

Equality of all of heart and they’re priced like they’re not just not every chilies location I go to customer service is great in fact I usually shop Forio you tell them what you like and I’ll pick out things that match that at this location specifically the customer service was horrendous all the people had attitude in the acted like oh I’m too good to be here well apparently you’re not because you’re hereall the employees have attitude issues it seems at this location specially the manager she was quite rude and has a horrible attitude on her this came up when we were trying to address the clothing issue for a parent chance that were defective she started to yell at us and become a very great if sheared like she was trying to help people threaten usall she did was repeat a couple of words like I was talking to a phone Recording maybe they think they can just get away with this because they’re used to teens shopping there but this is frankly not excepted for retail

Reading people say that they had crappy customer service made me glad I went when I did. There was a guy & gal (smelling pants. hey, I don’t judge! haha) & they were both way rad. Friendly & made sure I found what I needed. Awesome.
This store is on the smaller side & is super full so it does feel crammed but you can navigate around okay.
The only bummer is that it is on 2^nd street so parking can be killer.

Went in here only because I had a gift card, (from 2012 so that shows you how much I shop here). The girl who helped me was super nice, helped me pick out boots. When I was at the register it was a guy who rang me up. He was rude from the start! He insulted me on my outfit and I could not even find anything to say back to him. I was shocked that someone working at a place like Tillys would tell me «oh so you work in retail too? And you’re dressed like THAT?» his exact words! Btw he was around 35 with tattoos all over his face working at Tillys! I will NOT be shopping here again.

The staff is friendly and helpful. The store is chock full of cool clothing items. Definitely hipster themed. I was looking for a cool shirt for my wife and everything they had was way too «young» for her. However, I did purchase a pair of Ugg boots from them and am very happy. I’m sure I could have gotten the boots a bit cheaper on line, but, I don’t regret the purchase at all. I would return if I were buying clothes for one of my younger nieces or nephews

I really like Tilly’s merchandise and they’re priced pretty well. But the past few times I’ve gone in, I’ve experienced such bad customer service. No one greeted me or asked me if I needed help. I was browsing around the women’s section and a couple of the workers passed right by me, but not once did they acknowledge me.

Went to Tilly’s on 2^nd st. Belmont Shore. I was looking for a hoodie for my son and thegirl I forgot her name but she was so nice and helpful. Helped me find it. Very friendly and great customer service. Thanks

Horrendous customer service. In the two times I have gone in there this month I was not greeted or spoken to the entire time. Instead, the employees stood at cash wrap and complained about their sales and very publicly talked about the numbers they had to achieve in the next hour (heads up, your company doesn’t want that loudly discussed.)
Instead of complaining about your lack of sales, maybe you should try making them!

Normally I like Tillys, its one of my favorite places to shop on Second. However, last Sunday I went in to buy a new purse because I love all of their purses! I’ve carried the purse twice and haven’t even had it an entire week yet and its already ripping. I called to ask them if I could come in and replace it and the girl who answered said not without a receipt.
I can’t remember if I got a receipt or if I maybe threw it away but the fact that the purse lasted LESS THAN A WEEK is a total turn off. What a waste of money. Never again will I buy a purse from here — or even clothes for that matter.

I haven’t been to Tillys in years!
This place is cool, but a bit cramped. They have cool shirts, jeans and pants. I don’t recommend coming here if you are just looking for something specific. They do have a decent selection, but sizes are a bit smaller. Its one of the better clothing shops on Belmont shore

i wish they would give me room to walk in the store. but good selection.

I asked for help looking for a specific sweater and the employees did not hesitate to help and were really friendly. The only downside is this store location is pretty small so there is not much of a selection.

«Dewd, do you want a fitting room?»
The staff here is young and nice. They are super helpful and pleasant. That’s so refreshing in this day and age.
Back in my day, this whole area used to be an orchard! …
Sorry, I sounded like an old man in that «day and age» statement couldn’t resist busting myself.
They’ve got some basic flavors of traditional vans lowtops. They’ve got some cool jeans and typical PacSun style T shirts. It’s worth stopping by for sure.
Don’t half step. Many of the staff are short, so you may have to search for them behind clothes racks to get a fitting room.

The last time I came here I suddenly felt too old. I still love Vans and I still buy them, but seeing them all lined up in my closet now unsettles me a bit. Maybe I’m clutching too tightly to my youth. I still have the red ones I wore to Magic Mountain 15 years ago, the ones that bled when they got wet on Roaring Rapids and turned my socks pink. I have a few years to go before 40, but still… what’s that saying about childish things? Anyway, I like Tilly’s selection of footwear. Their service is okay, and they are close to 2^nd St. Beauty.

I always feel like a fat ass in this store. I have popped many a buttons in the dressing rooms. The only thing I can fit into at Tilly’s is the flip flops. Its ok, baby got back! I always feel like the 10 people that say ‘can i help you find something?’ are really wanting to say ‘can i help your fat ass get into something?’
Blond bitches buy real sizes and I will start shopping there again…

I’m a little too old to be shopping at Tilly’s, but I do it anyway because, although their regular prices are kind of high, their sale prices are pretty great, and I can usually find at least a few things that won’t look too ridiculous on me. This particular Tilly’s has a lot of good merchandise but it’s really small and cramped, so if there are other people in the store you’re in for a lot of awkward moments as you try to snake around the clothing racks without bumping into anyone.
I’ve always found the staff here to be friendly and helpful, which is kind of unusual for teenager stores like this, especially when you’re old (well, «old» relative to their normal 15 year old clientele) and uncool like me. They don’t seem to judge, though, and I appreciate that.