Tell Steel Inc

Definitely some of the rudest customer service representatives I’ve ever encountered over the phone.
I called to make an order over the phone. I give them the part number I was provided through a quote that they gave my colleague. The lady’s response, word for word: «Uh, that means nothing to me.» She then transfers me over to a man. He talked endlessly about the description of the product without actually trying to understand what I was telling him. Rather than waste more time with this unhelpful representative, I went to go clarify the order with my colleague instead. After I clarified what I was requesting, this is how the conversation went:
Him: Okay, I’ll deliver it tomorrow. Ok? Ok good bye–
Me: Wait, what about my payment?
Him: What do you mean, she’ll send you the receipt later.
Me: (Who the hell is he referring to?) Okay but what about my payment. You don’t even have my card information.
Him: Oh, we don’t have it on file?
Me: (What the f*???)
1. How are you going to take orders over the phone and not even bother to ask about the payment/​where you’d be charging the service/​product to? And ask ME if YOU don’t have it on file?
2. Please offer some phone-​courtesy training for your employees. They clearly have no knowledge on how to handle over-​the-​phone sales.

This place is not just another steel fabricator you know. They are one of the original steel suppliers in socal since 1959. I needed several pieces of custom steel plates fabricated for my pulling post and they got it done promptly. I called them sometime around noon while the workers were on break so there was about 20mins delay but my products were done right after. Price are somewhat steep so only come here if you need a specific dimensions but if price isnt a factor, these place delivers it hands down.