Rocky Mountain Chocolate Factory

I went into the store to grab a caramel apple with my mom. The store was empty and it took the cashier 5 minutes to come out from the back. The cashier came out with a lackluster «hi» then picked out a gross caramel apple. Strike 1: HORRIBLE CUSTOMER SERVICE
Once we bought the apple and got to the car to try it, we found the apple was mushy and caramel was crystallized. This was not the Rocky Mountain I remember. The product was not fresh.
Strike 2: HORRIBLE PRODUCT
I wont be going back, which sucks because I love caramel apples and don’t know where to get any freshly made ones, since it clearly isn’t Rocky Mountain!

The only thing the boy working the counter today had going for him was his speed getting us out the door. Whenever we asked him a question, he kept his back to us and answered very snappy/​quick. We felt like we were causing him some sort of grief to help us make a purchase… which in turn makes the store money… which in turn gives him a job! ZERO CUSTOMER SERVICE SKILLS.
I laugh as I’m writing this because all the reviews prior to mine basically say the same thing… that the people working here suck! I think management needs to check out the reviews and see that they need a little reorganizing!

I usually LOVE Rocky Mountain Chocolate Factories. But, this particular location warrants a review… and a BAD review, at that.
We walked in and the woman didn’t want to come out to greet us. So, we had to wait. Some more people walked in behind us. We continued to wait. Grumpy lady comes out (I guess I should’ve read the review before I went in cuz it sounds like I had the same Grumpy Lady that everyone else did).
I got an apple:
1) I asked her to cut it so we could eat it while we walked along 2^nd street. Very normal request. I didn’t realize until after we left that she didn’t actually cut the apple. She barely scored it. So, here I am trying to bite through this messy monster apple.
2) when it was time for me to pay, she walked away and wouldn’t come back to me. She also didn’t say anything to me. So, I didn’t know that I was supposed to follow her or something. I’m standing there, talking to my friend, not realizing that she’s over on the other side of the room with my change.
um… hello… say something.
No smile. No thank you. No nothing.

It’s alright. The cookies were really good, I’d go back for some again but the service is not so good. As other other reviewers have stated, service is indifferent. It must be the same person because she just seemed like she’d rather be somewhere else. Then again, there isn’t much to do other than serve candy I guess. My friend tried to ask a few questions about certain items but she just stared and didn’t say much of anything.

Chocolate covered Oreos, Giant Smore’s, dark chocolate peanut butter cups, bacon chocolate… I could keep going but I assume that you are already drooling as much as I am. I just wish they were cheaper

The caramel apple I ordered was delicious, but is it worth it when the only person working there is completely rude? I don’t think so.
I walked in with my friend on a weekday evening and when I smiled at the woman behind the counter (who never greeted us) she just stared at me with an angry look on her face. We were looking at the caramel apples and she never came over to our side of the counter to ask us if we wanted anything. Other people walked in and she served them before us. We decided we should go to her because she wasn’t going to come to us and when I asked for a caramel apple she said very bitchy, «We don’t have those.» I was speechless considering there was not only an entire counter with caramel apples, but signs and boxes labeled «caramel apples.» My friend took over and answered for me. When I handed the woman my card she didn’t take it and I was left holding my card out before placing it on the counter. She rang me up and didn’t say a word even when my friend said, «Thank you,» on our way out.
I will never return here again.
I’m sorry you hate your shitty job, but it’s not my fault.

Chocolates were tasty, but nothing particularly exciting — it’s stuff that you could get at any candy store. The apples looked great, but we didn’t try them.
The woman working there in the evening was amazingly rude — not just for her job in the service industry, but for a human being. We had to state multiple times «we are ready when you are» to get her to turn around once we had made our decisions, she forgot a bunch of chocolates we asked for («Now is that it?» every time we asked for something more — we are BUYING your product!), and no thank you once we completed our purchase.
Treats were not worth the attitude or the price tag ($ 18 for 8 pieces of chocolate) when there are a bunch of great bakeries and shops within a block or two.

Well, i got a dark cherry chocolate truffle and it tasted really good but it was expensive $ 2.50 per truffle WTF. Staff wasn’t so nice either. At the end i has to get another one. I am not returning here. I rather get a banana royale for those $ 5…

3 stars because the product is great but the service was bad. The girl working the front counter was simply rude. She did not smile and or even say thank you. I don’t get it, with so many people trying to get a job these days you would think that a place like RMCF would hire the best of the best. Happy Sunday and happy holidays too!

Horrible service. Fat lady at night was so rude, like she hated being there. Apples are all stale, nothing like the one in huntington.beach. definitly.not.coming back.

I wanted to buy a $ 3.99 square of chocolate. A tiny lil square, so I offered all my pocket full of change. However I was a penny shy. I asked if she would accept my payment. To which she replied:
«I dont see a penny on the floor.» She was so condescending.
I decided not to offer the $ 20 in my purse, nor the $ 10, nor the $ 5. I put my change back in my purse and left.
The cashier was so offensive!

This chocolate heaven is in the midst of 2^nd street in Long Beach. The enticing chocolate covered caramel apples in the widow drew me in. From the moment walking in the door, I knew i’d found a spot that MUST be visited every time we find ourselves to be lucky enough to be in this cute section of LB.
Wall to wall CHOCOLATE AWESOMENESS!
You like dark chocolate? Check. White chocolate, oh yes, check. Milk chocolate. Oh my oh my.
The chocolate macadamia nut bear is delicious, chewy, and has to be tried to be believed. Different kinds of macaroons, bacon covered in chocolate too!
The smell will be intoxicating when you enter. It’s wonderful.
I will buy one of those obnoxiously ornate caramel apples ONE DAY when I am brave enough. Some day hopefully sooner than later.
As with all shops on this street, good luck with parking. Choose a street, and get moving to the Rocky Mountain Chocolate Factory!

I don’t give a hoot about the chocolates, candies, or apples here. It’s all about the mascot: ROCKY MOUNTAIN CHOCOLATE BEAR!!!
This particular location at least attempted to put a shirt on its mascot, albeit too tight, dirty, and with a hole. He was so weathered that he literally slumped off the barrel he sits on when I went to reposition him for a picture. I have since been told that he has «vagina lips.» I’m going to pretend I didn’t hear that.
I love you, Rocky Mountain Chocolate Bear. Will you marry me? xoxo.

I come here for only the Carmel Apples!
OMG these apple are Devine! Delicious n tangy inside and creamy covered goodness on the outside!
NY cheesecake Carmel apples are yummy!!! I can’t get over them!
This store is next to Open Seasme so we always come here after dinner! A must try place for sweet-​tooth lovers!

Boy, if i could give this place 0 stars, I would.
My boyfriend and I came to Long Beach (11÷19÷11) to watch the Circus Vargas show and had some time to kill so we decided to walk around the boardwalk.
We never really bought anything from Rocky Mountain Chocolate Factory so we decided to take a peek inside and possible get a sugar fix.
Right when we entered we were greeted (and by greeted, I mean ignored) by two of the most angry looking employees. We looked around through the glass cases and saw a variety of chocolate goodies. I saw chocolate dipped cupcakes and so my boyfriend and I decided we would buy one!
As we told one of the employees what we wanted, she picked it up put it on the counter and we handed her our money. She then turned her back to us and proceeded to talk to her other angry looking employee– not even a thank you for my purchase or anything.
I slowly grabbed the chocolate that wasn’t even handed to us just left there on the counter. This is when I wish I had left the disgusting treat on the counter…
When my boyfriend and I each took a bite, we looked at each other in disappointment and disgust as what we had just consumed was stale and old.
I honestly believe the cupcake was at the very least a week old as it was almost too hard to bite into. The cream on the inside was also no longer cream– it was like a rubbery material. BLEGH.
Overall, the service, the food and the overall experience of this place was HORRIBLE.
That is honestly the best word to describe this place. HORRIBLE.
The employees are extremely rude and the treats are just awful.
DO NOT waste your time here!!!

Yes, they are indeed pricey (the only reason for the star knock-​off), but what’s not to like about a chocolate factory?
We came here before and after going to Open Sesame, which was right next door. The guy at the counter was super friendly and entertained our questions/​bantering over paying for the awesomeness that we purchased.
Our spoils of war:
1 mint chocolate truffle
1 irish cream truffle
1 hazelnut chocolate truffle
1 kahlua truffle
1 candy apple, sliced (I forgot the exact name of it, but it was on the top shelf, second to the right-​most apples, with white chocolate, milk chocolate, Snickers + caramel).
My tastebuds love me.

Do not buy the chocolate cupcake, Twinkie, or ding dong o_​O. They are disgusting. They are not fresh. They were all stale and dry. I don’t know how long they’ve been in the display case @ $ 3:50 each at least give me something edible. They probably covered treats up with chocolate to hide their age. This is not cheese!!! They do not taste better with age!
Will not be coming back.

Rocky Mountain has a huge tub of taffy that’s 20 pieces for $ 1, so that already gets some points right off the bat.
Their candy apple selection isn’t the best, but hey, what can you do. What is here is delightfully delectable, worth both your money and waistline.

Hmmmmm CHOCOLATE! :)
Was walking around 2^nd street and saw this across! Didn’t think about it and just went straight to see what’s in there!
Outside of the store was a huge teddy bear!!!
A lot of chocolates and goodies! Caramel Apple everywhere!
Bought a bar of milk chocolate just to give it a try. and a piece of cookie treat for my puppy!
A cute store!
Don’t have to pay tax!!! :)

Never had a bad experience here although sometimes they are out of 1 of my 2 favorites (Caramel apple with pecans)…chocolate here is always pretty tasty, fresh and delicious… love their macadamia bears, turtles with caramel (not sure which animal they call em now a dayz) essentially its your choice of chocolate with nuts and caramel all in one… it’s a sensuous chewy delight to your senses is all i know.
also love, love, love the caramel apples… get em sliced, much easier to eat and enjoy!
the teddy bear outside is quite huggable and cute too!