Ralph’s Grocery

Worst customer service. Always. Example: today I stopped by in a hurry. Saw that 2L sodas were 3 for $ 5 with Ralph’s card. Now, I’ve been a card member since the late 90’s, but recently my keychain card fell off. Since I’ve been a member so long, I don’t know the number associated with my account. I figured I would open a new account, no big deal. I get to the register, ask for an application and the checker tells me they are all out. She asks me for my phone number and I explain why I don’t know it. She proceeds to charge me full price. Seriously? She couldn’t have used a store card, or given me a rain check, or asked another register for an application? Who treats their customers like that? Never have an issue with Stater Bros. or the nearby Von’s. Just these guys.

If it says open til 12 midnight on Unilocal but is closed at 11pm then the time on Unilocal needs to be changed.

This Ralph’s is awesome!
This is our go to place to buy grocery or ingredients if we’ve forgotten anything from Costco, Trader Joe’s, Sprouts, etc.
One thing I really like about this Ralph’s is how their employees are always so welcoming. They always say hello and always wish you a great day. They aren’t rude and always start up a conversation with you. I’ve heard that the manager is a butt, which sucks if it’s true because his employees are always so friendly and happy to help.
Anywho, their products are always fresh. They also have sections were all the organic stuff is organized, this makes picking out things way quicker!
What’s awesome about this location is that we live two blocks away from it. So, if I’m not feeling lazy I can walk my butt up the street or I can be lazy and drive my car there, hee hee.

Ralphs is one of the nicer grocery chain and I like them. This particular one seems to be older and smaller than the others I walked into.

13.99 for 6 packs of beer. Who doesn’t love Ralphs?

Very happy with this Ralphs… conveniently located, clean, friendly employees and usually has 95% of what I need. I also love that when you use your Ralph’s club card, you receive points that can be used towards Shell gas. Have to love when you save a few pennies on gas… actually any savings is great. I have to disagree with other comments, the cashier’s are pretty friendly and I have noticed that when there are more than 3 people in line, they will start opening other registers to get you in and out quickly. Also, if the express lane is empty they will allow you to check out there as well.
The one gripe would be that the box girls/​boys need training. Who in their right mind puts banana’s in the same bag as a gallon of milk? It should be common sense, to put the items that can break and/​or bruise in a bag with items that would cause any damage to it. Come one people… use your brain!

I agree with two other reviewers. 1. The cashier with the dirty gloves is gross. 2. One of the box boys needs some additional training. It’s not okay to put raw chicken on top of other grocery items and mix hot deli items with cold and frozen items. I will be bagging my own groceries IF I return to this store.

It’s right by my house and the employees are always do helpful and pleasant. My cousin wrks thr and so does a young friend. (-: They have good sales. everything I need.

Ralph’s is a good grocery store to have in the neighborhood. It makes shopping quick, easy, and for those last minutes situation. Such as forgetting something @ the store, or needing something from the store.
This Ralph’s is slow, customer service-​ok, checkers are unhappy, fruits on sale –always have mold in them. It is best to purchase fruits and vegetable at another store!!! However, Ralph’s is the only store that carries my favorite popcorn, so I am grateful.

The main thing I don’t like about Ralph’s is that if they have a 3 for $ 1 you MUST buy 3 for the discount. otherwise cool place to shop. Not as cool as Vons, but, they are closer if I need them

I tried this store again since it’s so close to my home but the store has not improved much. The floors are clean and the produce selections were a little better but the checkout experience still has not changed. The checker wore leather gloves that were very dirty as she touched all of my food, and the conveyer belt was filthy with obvious wet areas from milk and juice. The checkers need to clean the belt periodically, and they need to definitely stop wearing gloves and wash their hands once in awhile. If you’re in a rush this might be a good choice since they are empty almost every time I drive by or pick up a redbox movie. But… it makes me wonder why they are always so empty.

Don’t expect to arrive home with your groceries intact, unless you bag them yourself. They clearly don’t train their employees on how to bag properly, and when I got home today I discovered they had smashed my bananas with a pineapple. One of my bags was so full it was tipping over, and another was practically empty. This isn’t the first time they’ve done a poor job of bagging my groceries; in fact it seems to be the rule here.
My first job out of high school was as a grocery clerk, and our manager NEVER would have allowed us to get away with such shoddy bagging. Even if the person who I spoke to had offered to replace them, which he didn’t, it’s a horrible waste of resources. They really should be ashamed, but I doubt they care.

My email to corp Ralph’s at the bottom, then their lame response on top. Enough said. Somebody get them some training!
Dear Valued Customer:
Thank you for contacting Ralph’s. We understand your concerns regarding the out of stock merchandise at your local store and we apologize for your experience. We expect our store shelves to be fully stocked with all items on a consistent basis. There are times when we experience transportation delays, product supply issues, and/​or sales that exceed forecasting and we are sincerely sorry if this was the case.
Your comments have been shared with the appropriate person at the store who is involved with product selection decisions as our office does not have access to inventory/​ordering information. For further information on concerning product availability, please speak directly to store management. They can check inventory at other locations and advise if certain products can be ordered and/​or stocked.
Please do not hesitate to contact us at 1.800.576.4377 if we may be of further assistance. Thank you for your patronage and have a great day.
Sincerely,
Sarah
Kroger Customer Connect
The Kroger Family of Stores
Reference: 19 021 353
Your Comments: Went into the store on Warlow and Los Coyotes on Saturday May 31. I have been shopping religiously at Stater Bros down the street but since Ralph’s started to make pricing more attractive I’ve been moving most of my buying over tr Ralphs. Went in and big sign advertised Rasberries and was told «produce didn’t come» then Powerade on sale not on the shelf in flavor I wanted and it was like trying to move heaven and earth to get someone to check. I was told to get in line and they’d check, so, hold everyone up? I asked for a manager and apparently no manager to talk to. Just when I was getting comfortable going to Ralphs. I hate bad service. There is a nice African American women with curly hair that is always wonderful, but this experience outweighed that… just won’t go back. People don’t care and you’re advertising when you have no stock. One worked even said «its not our fault, its a sale.»

Checker Rocio is awesome!

You know you are at Ralph’s when the cashier pays attention to everything… but you, the paying customer in front of them. Who do you think pays your wages? 9 out of 10 times this happens. Is this why there are card board employees greeting you when you walk in.
Maybe a point of attention.

As far as one of the big box grocery stores goes, this one is okay. It is clean enough, and the staff is friendly enough. But the organic selection is almost 0. Very disappointing. The Wells Fargo in the bank is pretty convenient for this part of town though. When will the Big Box grocery stores wake up and get some organic food???

This Ralphs blows.
I only use it as a last resort when I forgot to buy something and I’m desperate. And 10% of the time, they won’t have what I need (i.e., canned crab meat).
I do not like the checkers. Any of them. I worked as a checker when I was in college. There’s no reason to be loud and carry on conversations with your coworkers when the lines are busy. I always seem to get stuck with the checker who decides she needs to count out a money drop when it’s my turn to check out. And there’s no one behind me. And I have two items. You couldn’t wait, sister?
It’s only saving grace is its convenience to my house. Otherwise, I give it a big miss.

I used to come to this Ralph’s quite often when I lived on this side of Long Beach. I like shopping at Ralph’s in general because there are always some good sales in the weekly circular (wished they would still double their coupons though to help save more money).
Anyways, this Ralph’s always had things I was looking for in stock. And if there were some sales items not in stock, I could get a rain check no problem. Employees here I have interacted with here have always been pretty friendly and easy to find if I need additional help.
There is plenty of parking in the lot and also love how there is a container of disinfectant wipes right at the front entrance to wide down the shopping carts. Oh and there is a US Bank in here.
Would come back here if I were living back on this side of Long Beach again. (Oh and 1 tip, bring your reusable bags because they now charge $ 0.10 per bag).

This is a nice Ralph’s but I love most business buildings over here near the Circle Center and Los Coyotes.

They season and fry the fish you buy here for free!
And the people that work at the US Bank Branch inside are really cool.