Public Storage

Great customer service above and beyond! Kimberly was very helpful and took the time to help find what fits my needs. She showed me the different sizes of the storage spaces before I made my decision. She demonstrated willingness to help and how much she loves her job .
We currently occupy 2 spaces and will be moving to a 3^rd. We will move what we currently have at a different storage company where we were at for 4 years.
Great job Kimberly and thank you !!

As a female, you already feel a bit unsafe especially at night in any storage unit facility. This facility has had a broken door stopper since I moved my stuff in 6 months ago. This is not safe for any female or anyone really as the door closes and it feels a bit scary. Yes you can use something to prop the door open but that should not be our responsibility as customers and quite honestly I don’t carry something heavy enough to keep it open in my car. Additionally, the light was out for months which for obvious reasons is not only completely inconvenient because you can’t find anything (I had to use my iPhone flashlight) but TOTALLY UNSAFE!!! I believe the light has been fixed but these two major issues should be checked on weekly basis to ensure safety for it’s customers! When I spoke to someone about replacing the door stopper she said the manager, Mitch, was REMOVING ALL DOOR STOPPERS. Oh I am sorry it is inconvenient for you to have to actually check your facility and make sure things are in working condition. Unreal. THINK TWICE ABOUT USING THIS FACILITY as the basics are not included. All of this on top of a rent increase of $ 11 – 14 and I haven’t even been using the facility for one year!!! I will be looking at other companies (local) that actually care about their customer’s safety.

Wow! GHETTO! I think more people live in these units than people actually renting them for storage. Working on clearing ours out and bailing! Gave me the creeps.

I initially went to the Public Storage on Long Beach Blvd, but got creeped out just driving into the parking lot. I happened to drive up Atlantic Ave. on my way to the freeway and notice this facility. I liked the fact that it had drive-​up access so I decided to check it out. Inside of the office, I noticed that there were security cameras on the units which I liked (some of my family members have had problems with theft at other facilities).
The Manager, Kimberly, assisted me with everything and walked me and another couple out to the units so that we can get a better idea of the sizes. She also gave us ideas about how to pack the units more efficiently which would allow us to get more affordable spaces. I received excellent customer service and ended up getting a unit and some packing supplies. We won’t be moving in for a week or so, but as of right now, I’m definitely a fan!

Would never rent here again. You think the one down on LB Blvd is bad? This one tops the cake. some of the worst customer service in life. Went to my storage numerous times to discover I had been overlooked. Of course since I work and the office wasn’t open, I was locked out on multiple occasions.
Many burglaries in this place. Staff is so rude I think they did it. Place is dirty. The guy would sweep the dust into piles. Instead of picking up uthe pile with a dust pan like anyone with a decent upbringing will do, he would leave it at doorways so the dust could blow all over the place when the wind picked up. I wish I was making this stuff up. But it is true. I actually took video of it one day.
What topped the cake was when I went over the manager Kimberly ‘s head and spoke with the supervisor Mitch. Mitch told me that I should get my sh*t and get out. I am not joking. No cussing was done on my end and that was totally out of line. I am still exploring my legal options.
STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE