Pep Boys

Frustrating service!!! 2 hours for a $ 68 oil change!
Came in for a simple oil change. Since my car is high mileage they recommended this service. They quoted me $ 68 not knowing i had a coupon to make it cheaper. Then as I am sitting in the waiting area there is a sign with a promotion showing the same oil change plus addition services such as tire rotation and other inspections for $ 54. So more service for a cheaper price. They never mentioned it to me and was going to ask when my car was done.
Then as I was waiting I walked out to look at my car and saw the guy working on my car. Then about 15 minutes later I see him walk into the store and start talking with an associate for about 20 – 25 minutes. Then I see him go back outside, come back in and grab the oil he was originally in for and went back out to the car. The mechanic probably didn’t know that was my car and I could easily see him goofing off. As I was waiting I started conversation with another customer who was there for much longer than I was and he said he was having a oil change and radiator service. He was still there when I left. Then two hours later and my car still isn’t finished I get frustrated and ask the service desk what my status is. He reaches into there «done» box and grabs my keys. I have no idea how long they were in there for or how long they were going to be until they call my name. They suggested I needed tires also, but I will tell you there is no way I will go back to get my tires replaced and wait who know how long.
At the end I was so frustrated I forgot to ask about their special they had and why mine was going to be so much more. I had a coupon in which I used and left as fast as I could since now I was late to my next appointment. If I would have been quoted 2 hours I would have never stayed.
With all the competition and great service at many other mechanic organizations spending $ 68 on a oil change and having to wait two hours at the establishment is not worth it. I will be taking my business elsewhere from now on.

GREAT SERVICE! I came in for a patch up on my tire & they were super fast. i was in there for probably only 20mins. Alex was helping me out & was very informative when answering all my questions! definitely will be back!!!

In July of 2009 we brought our amphibious tour vehicle to Pep Boys on PCH in Long Beach, CA. We’d been working on the drive train and it had been leaking a bit. The staff at Pep Boys was very helpful. They even boarded our boat-​IN their parking lot! The whole event was a very fun, unique moment! Thanks Pep Boys!
:)

I have been bringing my car here for oil changes since I bought my tires here a year ago. Tire rotation is supposed to be included in the service. I suspected that they had not been doing it, because my tires were showing unusual wear. This time I made certain to state exactly the service I wanted since I will be taking a road trip next week. I asked for the oil change, tires rotated and tire pressure checked. They insured me that this was all a part of the service. When I picked up my car, I confirmed that these items had been done, particularly the tire rotation and pressure check. Once again, he reiterated that it was done. I went to my car and noted that the wheels had not been rotated because I made a note of where they were before I brought the car in. This is unexceptible! A customer shouldn’t have to double check that the job was done. Not going back!

What happened to customer service on part of management? Night manager JOSE is a straight_​_​_​_​_​_​! Please keep it professional. Leave the street talk where it belongs. It a shame he said I can find everything I need online. When I asked for an item. So he was no help. Pep boys should be a little more aware of whom is representing them. I will still shop at pep boys but not this location

I want to thank Jason in the Tire Service Department. I called regarding two tires and an estimate for my vehicle. He is very professional and detailed regarding the products I asked about. Good job with customer service skills.

I would like to share an unbelievable experience I had just last Saturday at the Pep Boys located at 4645 Pacific Coast Highway, #803, in Long Beach, California. I came in to have my brakes checked. An employee named THOMAS HARE was assigned to check the brakes. He did so in a timely fashion and reported to me that I would need both pads and shoes. He and the store manager Zeke lined me up with the top of the line pads and shoes Pep Boys carried. THOMAS HARE went through my brakes thoroughly checking everything, resurfacing the rotors, inspecting the system, installing the new pads and shoes and then after it was all done took my Dodge Dakota for a test drive. He returned and made a further adjustment to where my brakes are now the best they can be. He did not over charge me or try to sell me on some other things I did not need. He gave me the feeling of trust I have grown to expect from Pep Boys. If any of Pep Boys upper management reads this evaluation, please be aware of what a fine, knowledgeable, dedicated and hardworking employee they have in their employee Mr. THOMAS HARE.
Thank you Pep Boys for hiring such competent and professional mechanics such as he to work so well on my vehicle. Thank you!

Alex at Pep Boys was awesome he was so helpful and understanding when are fuel pump went out. I was feeling emotional and frustrated because it was a complete shock that my car broke down. He was patient and gave us a lot of information and a good price we appreciate you Alex thank you. Xo

I had some problems with my service and Zeke was very helpful. He went above and beyond to make sure the problem was remedied and I left happy and grateful to have been heard and understood.

I dropped my car off to get an oil change and to get my brake light fixed. My car needed a new socket after inspection, so I left it with them for 24 hours so that they could order the part.
I get a call the next day that my car is ready, but when I show up and they give my keys, my car is exactly where I had parked it the previous day and the socket/​light isn’t even installed. I am not given an explanation as to what occurred, but I’m asked to wait while they fix it. Furthermore, my oil was NOT changed! My car was still running like it hadn’t been changed and my oil light was still on. I brought it back to dispute this and the guy just told me it was changed. Well, I took a look at the dip stick myself and, to no surprise at this point, the dry black oil I had previously was still there. I have asked my CC company to reverse the charge and urge everyone else to STAY away! I don’t believe they were trying to scam me, but they care clearly mismanaged.

You know when you feel ripped off by a corporate repair chain and you feel there’s not much recourse after they take your money?
AC Performance Evaluation, «Oh yea, it needs freon. That will be $ 49.99». Any moron who drives a car could have told you that!
Driveability Evaluation? $ 89.99 — Seriously, they just hooked it up to a computer.
By the way, I took it to a real auto repair shop and they charged zero for evaluating it.
The lesson here? Find a good mechanic you can trust.

Don’t waste your time here. They just stand around talking and have an attitude anytime someone ask for help. Alex helped me said it would be an 1 hour so I waited three hours later I ask what’s going on and no one knows cuz he left to lunch smh So disappointing my only off day spent 3 in a half hours trying to get new tires. Which I didn’t get cuz his lunch was more important so I left. Never again will I come here rather make the drive to bellflower were I can get fast and friendly customer service. This place is a joke I wouldn’t recommend coming here unless your tire falls off right in front of the location. Time wasted here. They only get a star because Unilocal makes it that way shittys car service ever

Awful service, left waiting around while employees do their own thing. Pretty irritated that a memorial card on my odometer area was ripped, I can’t replace that, he’s been dead five years. Thanks. Would give 0 stars if I could

Rarely do I feel the need to write a one star review, but I was compelled to do so by my recent experience.
We came in before 11am to check the alignment, brakes, and get an oil change. We asked how long it would take, and instead of giving us a time, they said there were two cars ahead of us.
Over three hours later, they called to tell us the alignment would cost $ 400 extra. They would need to order special alignment tools that they currently do not have, and we would have to pay for them. Then they would own said tools, and be able to use them for the future. No thank you.
Two hours after that, the car still was not ready, when all it required was an oil change and cleaning of the brake pads. In total, it took them over five hours to have our car ready, when there were supposedly only «two cars ahead of us.» They didn’t even bother to call us; when we called to check, they said the car was just finished. This was a depressing and time-​wasting experience.

Service there is terrible. I went there at 3PM for an oil change and they said it would be a 2 hour wait but I could make an appointment to come back later. I said, OK what time. He said come back at 6PM and we’ll take care of it right away. I come back at 6 PM and the same man remembers me and says «you need to see the guy at the next register». I went to the guy at the next register and he said. It will be a 2 hour wait is that OK? I said no that’s not OK, I was here at 3 and told to come back at 6. He said «sorry, people made online appointments». Well I made an in-​person appointment but they did not honor that.
Good news: Jiffy Lube right down the street had me in and out in about 10 minutes. Guess they will be my new fleet provider.

It’s a Saturday, there’s a line of at least six people & one register open. Person at the register has an attitude and makes no attempts to be friendly. Sorry cashier by coming in to buy items which I think is what keeps you employed smh

Awesome place they are very busy but when they saw my tire low in. air almost on the rim they said we will help. u out first don’t want the damage to get worse than that ok .
Image they have a lot of customers ahead of me but they understood priority. Also the customers were ok with that too

This location is awesome! The service is amazing! I went in for an oil change today and spoke to a wonderful employee named Alex. He was super helpful and very professional. I told him that my car had been sluggish lately and I thought there might be a coolant leek. I walked out only paying 27 bucks for the oil change (with a 10% off coupon) and he had found the leak for me! He then told me what needed to be fixed.
I recommend using this pep boys for any car service you might need!
5 stars for sure!

I went to pep boys the other day to get my tire changed because I woke up to a flat tire and I received the best possible service from Eric and Giovanni! Both employees were incredibly knowledgable and extremely nice. This is what customer service is all about. Thanks again Eric and Giovanni! You made a customer for life!

Shortly after I wrote a bad review for this Pep Boys location, I was contacted by Eddy Sandoval, the manager. He apologized for his staff taking too long with the service on my car and agreed to offer me a complimentary oil change on my next visit. I really appreciated that he went out of his way to solve the problem. Everything went smoothly on my next visit.
I took in my car for another oil change a couple of weeks ago and the staff was very attentive and friendly. It was a Tuesday and the offer $ 19.99 oil changes if you bring in your car before noon.
My recommendation: Come during the week when it isn’t extremely busy and things will go a lot smoother.