Ortho Mattress

The guy they have now is so unprofessional. He looked hungover and tired. The restroom was so dirty
. It’s a shame because they look like they have some good deals. Guess I’ll just go elsewhere.

Amazing prices amazing customer service Javier made sure I got exactly what I was looking for at the perfect price for me so helpful and easy thank you!

We needed a new mattress and Josh B. got the job done! I tried out about 4 – 5 mattresses with Josh offering the pros and cons of each one. He was friendly, informative and engaged in the process of helping me figure the best option for me. Within 30 minutes at the very most we were good to go! I feel we paid a fair price for the mattress and it was delivered and set up within five hours at no extra charge! Thanks Josh, we will definitely be back!

I had a wonderful experience. Josh was very helpful and patient. He helped me select the perfect mattress. I’m very happy with my purchase. I recommend you see him if you visit.

Bought a mattress from Eric Ward today and he was great. Very informative and knowledgeable about all the products and did not try to up sell us into anything. He was an excellent resource for us to help make a decision on what we were looking for. Their pricing was fair and we feel we got a great value for their premium mattresses and bed springs.
I would recommend anyone looking for a bed to go visit Eric at this location.

Eric was very helpful but not pushy during the shopping experience. The best part was that he went above and beyond by exchanging my box spring at no cost!
The delivery guys were very accommodating as well!
Thanks for a great experience!

I came into the store was greeted by Claudia, with a friendly smile. She was very helpful with all my questions. She made me find the bed of my dreams! I will definitely buy that mattress soon (goodbye back pain!). Ask for Claudia when you go, she’s a gem for great service and makes you feel comfortable.

The customer service has been very informative and helping throughout this process. I appreciate them following up on some issues and addressing some concerns that came up.
However, the delivery service or scheduler needs some help keeping to the 4 hour time window.
I was given the standard 4 hour same day delivery window which is fine. 4 hours later no call, I contact them and was told it was now a delivery time between 5−9pm. Ok that’s fine, they typically give you a courtesy call. I receive a call around 8pm telling me they won’t make it by 9 and give me an estimate for 9:30pm. At 9pm I receive another call tell me it won’t be delivered till later around 10:15pm. FYI it’s now 10:27pm and I’m yet to receive my mattress.
Edit: I received the delivery at 10:35pm, I do feel bad for them, they were clearly working hard and exhausted by the end of the day yet still were professional and setup the mattress… I guess better late then never!
Love the mattress and service overall.

If you’re looking for a new mattress, go see Jerry at Ortho Mattress! I went in looking for a new bed and he really listened and catered to all of my needs without being super pushy on buying. He helped me find my dream mattress at an excellent price — he was even willing to price match local competitors. Not only that, I received my bed the very next day and man, I promise the delivery guys set my bed up in no more than 10 minutes. It has been 2 weeks since I purchased my bed and have since then had the most amazing sleep! I’m very happy with my purchase and would gladly return!

We got excellent costumer service from Sharon Harley she was helpful and understand to our questions about what mattress we should get it and we could afford. Can’t wait to get our new bed

Leaving at least one star for Jerry, our sales person. He was very helpful and knowledgeable. Not pushy at all. My issues: you pay for delivery and that’s fine but I was not aware that you could pick a preferred four hour window so I had to reschedule my delivery (Victor was not helpful at all). Picked evening so I wouldn’t have to miss work and they called me for a mid day delivery. I’m paying for delivery! I can’t even get my four hour window of choice? Second, I need to exchange my box spring… Victor again is no help. I can have the box spring exchanged and delivered but I have to pay. That’s fine but I have to go into the store to pay for it. I can’t do it over the phone? Then I have someone who can make the exchange for me but Ortho can’t do it on the day my friend is available because Victor is not in that day. And Victor who is the manager of the store can’t make a note that I am coming in on Friday because his schedule changes. And I can pay for delivery but I have to come to the store! He was not helpful at all and I wish I hadn’t bought my mattress there! I have some friends that need new mattresses and I will tell them to avoid this store for sure! One friend was going to go here but I will tell her to find another place. Spent a couple grand there you think I could get some decent service.

I am not normally a person to write reviews, but I had to just write a quick one for my awesome experience here. Victor the sales manager was so incredible helpful and patient. He stood by our side as we tried mattress after mattress to find our perfect one. After about 2 hours in the store, we told him we needed a little time to think about it. He was so patient and never put any pressure on us to buy. We finally purchased our mattress at 8pm and it was delivered by 11am the next morning. It was amazing. Recommended to anyone who appreciates excellent customer service.

Great Service. Great Price. Full line of mattresses. Ask for Victor

My husband and I had an excellent experience working with David at Ortho Mattress on PCH. We were bed shopping novices and David educated us regarding all the bed types and their pros and cons. He made recommendations based on what our personal preferences and needs were. He gave us the information and left us to decide what would work best for us. It was actually a pleasurable experience and we bought a bed we hope to enjoy for many years to come.

I wish I could give no stars. They are one of the worst companies I have ever dealt with. From overall customer service to the day they didn’t bring me my mattress as promised. I will never deal with them. Be warned they are snakes and don’t have a informed staff that knows what they are doing.

I had a great experience buying a new mattress here. Sal was very friend and informative. He helped meet all my expectations and was very easy to work with. The service here was all around amazing and I highly recommend shopping here.

I had an excellent experience shopping at Ortho Mattress located on Pacific Coast Highway. Sal was extremely helpful in differentiating the best option with price range and comfort in mind. He didn’t waste time trying to upsell or offer things that were not economically practical to us.
Thank you Sal!