Matson

I have to say, I really wish that Horizon was still around. I’ve shipped 3 cars with Matson over the past 30 days, and I’ve not been impressed. Car one, a 2015 Kia Optima EX Turbo. Dropped it off flawless. Had a $ 300 detail job done to ensure they wouldn’t reject it for being dirty, and wanted to make sure that the camera would pick up there was not any dents or scratches. Well, get the car in Long Beach, and bam! Nice dent in back passengers door. They were nice about it… sorta. Gave me a paper to fill out stating what the issue was, and told me to take it to the body shop. Took it in, was $ 2100 to repair. I guess they paid it… I didn’t. They tried to make me file an insurance claim, and when I refused they got a little rude. But nothing I’m not already use to dealing with, having lived in Hawaii for 3 years.
Second car was a 2015 Kia Forte SX Koup. No damage, however I have a tracking device on this one, and someone had looked like the were having fun with the car, as the tracker shows rapid acceleration on more then a dozen times. Showed that to the port manager, and he had nothing to say other then trying to defend his people, and told me we are required to tell them if a car has a device like this on it. Oh no I don’t think so… so you can cut it off, or put on a show for it. Don’t think so.
Third vehicle was a 2006 Ford F-​150 Supercrew Cab 4×4 with a 3 inch lift. Truck arrived filthy. Mud inside on the drivers AND passenger side, and showed 8 miles til empty. Was ¼ tank when I dropped it off. Barely made it to the gas station.
Also, time wise… if you have a deadline… ship the cars EARLY!!! They are in no hurry, In Hawaii or Long Beach. They could careless. The boat got here at 5:43 AM on a Thursday, my cars were not unloaded until 4:45 pm on MONDAY!!!
Sadly, there isn’t really another choice, since Matson ran everyone else out of the islands. I’m just thankful this is the last time I have to deal with them, and if I need to ever move back to Hawaii, I will sell the cars and buy new when I get there… I’m not dealing with this BS again.

We shipped our SUV from Kahului, HI on Maui to Long Beach, CA. We had such a wonderful experience. We would use Matson again. I have called Matson numerous times to follow up on our vehicle and each and every single time I received wonderful customer service. I’ve worked in Retail for over 20 years so I have a very high level of expectation when it comes to customer service. The agents met all of my expectations.

I scheduled my cars to be shipped to Maui approximately 1 month ahead of time for September 7^th and I was flying out of LA that afternoon as well. I received my booking confirmation via email, everything was set, or so I thought. On August 24^th I received a courtesy call from Matson letting me know the port would be closed that day for Labor Day! Now I have a flight out that day so how am I supposed to ship my cars? They don’t ship on weekends and it cost $ 400 to change flights. I am coming from Arizona so I would have to stay in a hotel for the weekend if I shipped on the Friday prior or change flight to Tuesday the day after. It is 2 weeks out and I am scrambling to fix the situation. I emailed customer service and the response I got was about the ports being a union and they had no way of knowing they would be closed. Isn’t it their business to know? No apologies at all just what my options were which are the same I explained above. How can they think it is ok to completely screw with someone’s life and plans with no regard to a solution. I am super stressed with this situation and the unprofessionalism of this company. They also told me since I booked online I should have called to follow up! Ha! I actually did call to follow up. Complete disaster and I would not recommend this company to anyone.

We have shipped vehicles from San Diego to Cincinnati and Long Beach to the Big Island of Hawaii both using a 3^rd party booking companies and used Horizon Lines to Hawaii and it was terrible! Week + late and no solid tracking availability!
Matson was excellent!!! On a computer you can track your vessel across the ocean, and it was right on time to all ports! The app is a MUST DOWNLOAD!
We received our car a day earlier than estimated pickup!
Download the Matson App, and check it constantly! I received my curtesy call at 10:25am; but checked right at 8am and it said available! Allowing me time to get there before they went to lunch at 11:30!!! We checked in at 11:15, and there was quite a few people ahead of me (5+). They called my name at 11:50 for Step 2 of the process. The check in ladies close at 11:30, so just make sure you’re in there before then for Step 1. Step 2 stays open.
Matson only services the Hilo port on the Big Island, and it is fairly easy to get to! If you are shipping FROM Hawaii, take the extra time to CLEAN YOUR CAR! When we shipped from California to Hawaii it wasn’t an issue– they just marked it dirty. In Hawaii, they are strict. Not a spec of dirt under the tire well, no leaves or dirt under the hood and they take compartments off to inspect (ie spare tire area). We have a dog and we had to spend an extra hour vacuuming out our Jeep from the dog hair, which is nearly impossible lol So take the time before!
The staff in the Long Beach office are excellent, and really sweet ladies. There were a couple gentleman, but I didn’t have any interaction with them.
The directions to get to the port in Long Beach can be confusing. You’ll follow it to Pier C, stay in the left lane marked for ‘Cars Only’. Then look to your left and there is a Pick Up Drop Off sign and you’ll enter there. The guard is a great guy, really really nice and friendly!!! Keep him around Matson!
Best car shopping experience we’ve ever had!!! Go with Matson!!! :))

Horrible customer service. I thought it was like this only for military POV moves, but I see it happens to everyone even civilians. First even when it isn’t busy it’s an inconvenience to even have the employees do their job. It seems that it bothers them if they have to get off websites that has nothing to do with their employment and help you. One lady was on her tablet and seemed a little disturbed when asked for help. Anyways I guess I just expected more for a thousand dollar $ 1000 service.

Wow, Matson has been shipping to and from Hawaii for quite some time. I’m surprised that I’m the first reviewer!
I had to help my girlfriend move to California from Hawaii and the last thing to ship out was her car. I went online and found out that Matson is a popular company to use. If you go to their website, everything is pretty straightforward (including pricing). We shipped her Mini from Honolulu to Long Beach (dropping it off in Honolulu and picking it up in Long Beach) at a cost of $ 1,100. Not bad. You can also track your vehicle online (or with their phone app). The car lot is near the corner of Pico and Pier C Streets and is easily accessible. The service at both terminals is fantastic and no hassles whatsoever! If I need to ship cars back and forth from Hawaii again I would definitely use Matson again.