Lowe’s Home Improvement

The worst customer service I have ever experienced in my whole entire life. I have to come here because it is really close to where I live. Or else I wouldn’t even come here. Not once did anyone ask me for help. I had to literally chase down another employee to ask to get help and that associate can’t help me because it’s not her department. So frustrating. I don’t suggest coming to Lowe’s later in the evening. I have been standing here for over 10 minutes now. And no one has come. Very very disappointed. I will try to shop at Lowe’s competitors from now on. Thank you for helping me decide between you and Home Depot.

Great service and great prices. Not the closes to my house but ill drive for a great value! Forget about home depot, LOWES has much better prices and you can always find help

I should have learned my lesson! This has happened to me before but never again. I found the perfect rug, ordered it in plenty of time to receive before my daughters college graduation party and the DAY before the estimated delivery date, they called to say the rug was UNAVAILABLE! I know to some its no big deal but for me, I was trying to make my house look just right for the big day and NO rug. Very poor customer service — why not call 10 day ago?

This Lowe’s is horrible! It’s impossible to find staff to help and when/​if you do they’re rude and act inconvenienced to help! I’ve gone in to get something confirmed to be in stock on the website, only for them to tell me that they’re out of it. I had to point out the stock listed on the site (34 units available and I only wanted 1) in order for them to get it from the back. I’ve also been here several times just for paint and one guy is behind the desk by himself and I’ve had to wait over and hour just for him to figure out the computer in order to mix paint to a sample card in their display. Not sure why more people can’t come help or why he doesn’t call for back up. Would go to another store but there is not another one close to us and Home Depot doesn’t have the same products. I know this chain is good at other locations. This one is run poorly!

Had to give them a star to write a review but this Lowe’s at Long Beach Towncenter is got to be the worst place for customer service. Interesting how they have a price matching service but then deny it when they say they don’t carry the exact same thing so it doesn’t work what a bunch of BS. I come here because of local to me but for now on I’ll go to Home Depot this is why Home Depot’s beaten them. My suggestion don’t come here and less you absolutely have to.

Just picked up 500 dollars worth of merchandise and some moving boxes. We were asked to bring the car to the front to load our items. I had seen a lovely bougainvillea as I made my way to the car to move it and went back to purchase it from the garden section. The lady at the register was real nice and even put it in a bag. I made my way back to the car where my husband and baby were waiting with the bagged plant when The head cashier approached me and said, «Do you have a receipt for that orchid?» I gave her my receipt and she then said, «I need to see the orchid». I was caught of guard by her rudeness and accidentally gave her the wrong crumpled up receipt (I had three!) and she then says with an attitude, «three boxes, does that look like boxes?»
Okay first off, you just watched me walk with a bagged item after you watched me load my other purchases, am I really going to run and steal a $ 7 plant?! Orchid???
I gave her the right receipt and she just started walking away, mumbling, «Just checking.»
No apology, no eye contact, no customer service…
Last time I do business here. What a shame, what a lack of tact and manners.
Treating customers like criminals.
Call me sensitive but that was handled badly. There are better ways to treat paying customers!
Bye Tiana AKA «head cashier»

This store is extremely understaffed and the few employees who were knowledgeable enough to help took an hour to find. Avoid this place like the plague.

This is a pretty decent Lowe’s that’s located near the Long Beach Town Center. Like any other Lowe’s, they have mostly everything you need for your home improvement needs. However, if you’re here to get keys duplicated, then you may want to avoid coming here.
I came in here a few weeks ago to get some keys duplicated and I went to use the Minute Key machine. It was going great at first. I was able to get one key duplicated, but for some reason the machine refused to accept the other key. I went to inquire about it at the customer service desk, and was directed to another key duplication center.
I head over there and once the employee comes up, I get him to duplicate the other key I need. Everything seems fine, so I leave happy. I’m feeling pretty satisfied with the work… until a few days later when I find out that the key doesn’t even work. The key fits perfectly into the gate’s keyhole, but the key won’t turn at all. Luckily my husband was with me and had the original key on himself when I found this out, otherwise I would have been locked out of my apartment.
My husband went back here to get the key duplicated again and was told that apparently the wrong type of materials were used when duplicating it. Seriously? Nice to know that the guy that was running the duplication machine doesn’t know how to even use it correctly. Good thing the dud key didn’t cost that much.
That being said, everything else about the store seems to be just fine. I think this is a good location for getting your home improvement needs, just be careful when getting your keys made.

I don’t know If I would come back, I’m used to the great customer service at Home Depot, there is always Someone around to ask for help. I don’t even know know if HD has help buttons because you can find Someone, at all times. I was like where is everyone. The one guy near the sliding closet doors was super helpful, so that’s why I gave them a two. I think his name was Brian.

I am normally a Home Depot guy. And that is MAINLY because I am reasonably close to three or four of them and not at all close to a Lowes. But every once in a while I need something that I cant find at HD so I stop in at Lowes on the freak chance that they might have it.
We today was my day. I have been looking all over for a shower pipe to raise the shower head. All the ones that I have found have curved pipe on both ends and because of different factors, that just won’t work. I looked on line and found a couple but just wasn’t sure they would work and when I need something like this, I want to see it before I buy it.
So I stopped at lower an my way home from a haircut and found what I was looking for.NICE. I used the self-​check and the «cashier» or whatever they call that person that watches and assists, was friendly and nice. She thanked me and wished me a nice day. As I walked out another person in a red vest smiled and thanked me and wished me well too.
Overall — good.
addendum — well it turned out that the pipe did not work so I am back to the drawing board. But the people were nice

The closest big box hardware/​garden store to me, Lowe’s is where I usually go for home improvement goods. On a few occasions, I’ve bought merchandise, such as a door knob/​deadbolt combo, only to find it was a return that was missing parts. An inconvenience & annoyance, for sure.
On the bright side, I enjoy hunting the clearance indoor & outdoor plants for any gems I may find. Some great finds include a blackberry plant & some bird of paradise. I know the layout of the garden center quite well, so I know where everything is. Inside, is another story. I tend to get lost prancing around, but I usually make out the area I’m looking for.
Parking is at the Long Beach Towne Center, with Lowe’s south of Walmart. I usually park at the lot inbetween the 2 stores. Service has been okay when I’ve been there.
Taking the good with the bad, I’ll still frequent Lowe’s because of it’s proximity to me. Besides, it give me a reason to hit up In N’ Out afterwards ;p
Recommend!

I have been to this location a few times. I do not hate it or love it; hence the star review.
Customer service from one time to another will vary on availability. Most of the time I am left without assistance; standing at the call button area for an extended period of time.
On the good days when you actually have an associate to help you, it does not guarentee they are knowledgeable about the product or services you are looking into.
When I had to purchase a fridge, they were more interested in selling me all the additional warranties and add ons more than anything. It was a bit annoying but I just declined everything.
If you plan on purchasing a product, just be prepared for the «vulture» like activity to try and get the sale.

Went in to get one item — a small piece of metal screen that we could put over the lower vent to our home’s crawlspace — just a piece of screen as we needed to repair the screen that had broken off. I found a Lowe’s employee and asked him where I could find this and he directs me to the outdoor garden area. Walked there to find another associate and again explained what I was looking for. She said the only metal screen was chicken wire and it came in a huge bundle that would be way too much for what we needed it for. She told me to go to another area and try there. I did and only found entire solid metal grates for the vents that were pre-​fabricated out of heavy metal and decorative — again not what I was looking for. Asked another employee who didn’t know and walked me over to their «help» button that she pressed and said someone would be over shortly to assist. Waited, and waited for 10+ mins and someone finally did come. Yet again I had to go into detail explaining what I needed and what I had already found there that wasn’t good for our purposes. He directed me to another area and FINALLY, there I was able to find something that would work.
I wish Lowe’s employees were trained better, because each time I need assistance, they don’t seem to be very knowledgeable. So for that reason, and the wild goose chase I was put on, I’m giving Lowe’s a 2 star rating.

This would have received a higher rating, but like their competition, they lack staff on the floor, but even more so.
Prices are good, selection can be better then HD, but if you have a question. Standby for a wait, and that is if you can ever get someone to help you. This has been the case, no matter what the day. However when someone has come and helped they have been helpful and they have been friendly.

DO NOT RELY ON STORE PICK UP.
Check everything you order. We went to pick up our online order (23 items) for some supplies and half of our order was missing or just wrong.
We overheard the girl say this is the second online order that someone screwed up that day. But the girl that handled us was very nice and apologetic about it. So the star is just for her great service and deflating the situation.
But online store pick up? Methinks not.

This Lowes has the absolute worst customer service. There aren’t nearly enough staff on the floor and most are backed up with people to help.
I came to customer service one day and waited over half an hour for someone to change out a broken part of my BBQ, and no one was able to help me. They took down and said they would have the part waiting for me when I came back (I had to leave) but when I returned they had no idea what I was talking about.
If you are going to come here, show up early in the morning so you don’t have to wait forever.

Customer service here sucks! It took about an hour to pick up an online order! We ordered the item, we got an email that it was ready for pickup, and then we waited around in the store forever while people scrambled around like headless chickens. But not until they had us wait around for 20 minutes before letting us know that they couldn’t find someone with a forklift license to get our item down. This place is seriously lacking organization and customer service!

Terrible Customer service!!! Needed help finding an extension for an air conditioner we were buying and went up to customer service (we could not find anyone on the sales floor for about 5 min) for help and they called someone over the intercom for us about two times as we waited for about 10 minutes with no one to show up so we just left our things and walked out. Never going back again.
Also, people on the sales floor are not knowledgeable about products at all. They seem clueless and did not answer any of our questions… terrible! I wish we knew better, off to home Depot it is!!!
I would select No STARS but It doesn’t let me so a lame unfortunate 1 star

Horrible horrible logistics…
They call that the order is cancelled bc the item is out of stock. Then I said i want another thing, then they say hold on, and someone new picked up the phone, I repeat myself. And that happened three times and then the initial lady said, oh it’s acutally in stock. what the…
And another time, I called, it’s the same, I repeated myself several times get got transferred among different departments, and sometimes they just clicked off the call. Jeeze when I called again the operator said I should stay online. Hey, it’s not me who hanged off！
And the horrible thing I found about Lowes. Their stores are independent. How frustrated can that be! And another time, they called to push off a delivery after i placed my vacation request for work…
I can’t hate buying from them more…

Everyone who walked out of your store with nothing in their hands is costing you money!
Yet another place that does not understand that there is value to being brick-​and-​mortar but not here.
It’s sad that bad management is going to put so many of their retail staff out of work