J & A Laundromat

This laundromat lost or one of the employees must have stole one of my expensive pair of pants and another pair of sweatpants after drop off service. When I confronted one of the workers about my missing item she seemed distraught — as if it could never happen. I am still trying to get reimbursed for these items after back and forth talk with the owner who claims there’s «no way» they could have lost these items. They only ironically went missing after I dropped them off at this laundromat. Never going back.

I dropped off 3 bags of laundry for washing and folding on Saturday afternoon 8÷16÷14 around 3:30pm. On Monday 8÷18÷14 around 11am, I gave in my docket and was given 2 bags of Laundry in return. I had not made a detailed inventory of each item submitted initially. However, when I unpacked the 2 bags at home, I noticed that a white cardigan was missing which I knew was definitely dropped off as this needed urgent washing for a trip I am taking on Friday. I do not know what else, if anything, is missing as I did not take an initial inventory.
I went back to J & A Laundry today to ask about the missing item, thinking perhaps there was a 3^rd bag they should have given me. The employee’s position was that there were only 2 bags to be returned to me. When I pointed out that I had an item missing from my laundry, she became quite belligerent and indicated she did not believe me. I asked her for her boss’s name and number to lodge a complaint. She refused to give this info to me. I gave her my name and number, but refused to tell her what particular item was missing as it was apparent it would make no difference to her.
I am guessing since there was no 3^rd bag to be collected and the bully tactics of the employee, this item and perhaps others are in the closet of an employee and will not be seen again.
I have subsequently emailed the man who is registered as the owner of the business (Joe Marino) after a Google search to let him know why: 1. He will be losing my lifetime value as a new customer; 2. I will be posting a negative review on Unilocal as a warning to others.
If you do drop off anything at this place, make a detailed list of the items and get them to sign for it.

Great laundromat in Long Beach.
Three ways to work it here:
1) Come on over, throw your clothes in, and wait for it while enjoying free coffee, Internet, and comfy seating.
2) Drop off and pick up on your own time and own dime.
3) If you live nearby (Long Beach/​Island Park) they’ll come by and pick up /​return your laundry to you.
Impeccably folded, always on-​time, and service with a smile in a bright and clean location.

I LOVE this laundromat. Their pick up and delivery service is phenomenal. Everything done wonderfully, folded beautifully, and so many things done on hangers without us having to ask. I hope they are able to come back after the damage from the hurricane, I miss them already!

Excellent service. Free pick up and delivery. Very timely. Items always folded perfectly.