Hotel Maya

First, I have to say that my experience at this hotel changed once I left and returned to NY. That is the only reason why I am now rating it 2 stars. I am not trying to down play the hotel because it was actually really nice but I at least have to be honest about my experience
Pros
Spacious rooms
Nice Décor throughout the facility
Great Staff
Great food at Fuego
Drinks were great
Shuttle vans were always available
The cookies were ahmazing
Cons
$ 6 Fiji water? They had complimentary water bottles at the front desk but I was told that it is only for guests who check in??? water?
«Clean” — after getting settled in my room in which I though was very nice by the way, I was having a convo with my roomie and I hit the bed in hysterical laughter only to reveal nothing but DUST flying in the air. Disgusting. We figured that since the sunlight was shining bright in the room that it was „normal“ to see dust. During my entire stay I wore the complimentary robe that was in the room. I thought that this was the best thing to look forward to after a long days work at ISSE. Indeed it was but not until my itch fest came along. I dont know what it is but once I was on my flight back to NY I became SUPER itchy and it has only intensified since then (one week today). Ive tried many things from creams, tea tree oil and body scrubs. At this point I have to miss work to go to the doctor this week. From my understanding and research it could be either bed bugs, dust mites or scabies– all of which are disgusting and not a souvenir I planned on bringing home from my first time ever in Cali.
All of my hotel stays require me to remove the bed sheets and pillows and give it a thorough check. Also wiping everything down with Sanitary wipes and Lysol (bad experiences from other hotels and just trying to be aware and cautious)
I would like to know have other guests experience the same thing? This is really freaking me out! Scabies aka ‘the 7 year itch» is noooooo joke!

This is by far my favorite local hotel. I stay here every year for my birthday and love it. Fernando is amazing and makes sure that we have everything that we need.
The long beach shuttle is close and walking distance to the queen Mary. The on site restaurant is good but you can also walk to the reef restaurant for dinner or Sunday brunch.

We went to this hotel for a holiday party. The view was just breathtaking gorgeous. You can see all the buildings, pike, lighthouse & its waterfront.
This is really a perfect place for any event. We saw they were setting up in the bigger room for a wedding. That room had gorgeous chandeliers & high ceiling with Panoramic view of the water.
We lived across the water for a little bit over 2 years some time ago & we felt very nostalgic because we could see our old apartment from this venue, lol
The food was pretty good. They had open bar all night! They served lamb chops & coconut shrimp for appetizer. Then we had the option of steak or glazed salmon for dinner. We got the glazed salmon which was very tasty. It had a mango/​orange flavor sauce which complimented the salmon perfectly. For desert, we had cheesecake which was also very delicious.
Overall, great little hotel with a lot of charm & character. Gorgeous view.

Staying here is like an exotic escape to a tropical resort. Once you step foot on the premises of this hotel, you’ll feel like you’re on a Caribbean vacation. They really have developed this location into an ideal place to stay whether you’re a local or if you are vacationing. The entire premises are nice and there are several staff members on hand to assist you. Be prepared to splurge a bit if you decide to eat here because the pricing on food and beverages are comparable to resort prices. We booked several rooms for a special event and I had the pleasure of having a room that gave me great views of the bay and pool areas. The sunrise that I captured there was a truly remarkable experience. They are also pet friendly, so if you have any fur babies you’re able to bring them here with you.
I felt happy to have stayed here with the exception of a very important item being unaccounted for in my room, staying here could be a 5 star experience. My only advice is to be mindful of your belongings when they are in transport from your room to your vehicle. Somehow along the way a customized gift that I had received during my stay never made it to my vehicle.

Great atmosphere
Bar is Expensive
Restaurant Expensive and nothing really attractive on the menu.
Hookahs 27 bucks for 3 people
Jazzui was nice
Pool was heated and pool area was great
Night time was nice with a lot of fire pits
We loved the free cookies
Room service needs improvement with punctuality.

Hotel Maya is fancy! It’s also worth it. It was quite pricey but the service here was top notch. From the front desk to the warm cookie upon checking in, to the shuttle driver to the late check out (They let us check out at 4pm for an extra $ 50. We had an awesome view of the Queen Mary and the lighthouse. Two things you never want to miss in LBC. If you tell them you want a nice view, they’ll show you what’s up. We weren’t sure about where we wanted to be but she put us in the perfect room when we told her that. Breakfast wasn’t offered or mentioned upon check in so I’m not sure if they have the usual breakfast packages or buffets you find at hotels. I know there’s room service breakfast and the option to order it the previous night and have it brought to you at a certain time. I wanted to try that out on the last night but we were too late. You must have the door sign out by 11pm to order it that way. So, we got room service and ordered the continental breakfast. It came in like 10 min. So fast! It was delicious. The coffee was great hotel room coffee typically sucks but not here. The pastries were small but there was about 5 different things to choose from and OJ. Then of course the inevitable… we didn’t want to leave. We called the front desk to ask for a late check out (it’s usually at 11 am). They gave us til 1. Yay! Then around 1… we called back and asked for a later check out and they gave us til 4 with a $ 50 fee. Still worth it. When we checked out the guy at the front desk gave us 2 more warm cookies for our trip home. There’s only 2 complaints I have about this place: We had to get our coffee maker swapped out because the water tank was all moldy and funky. But, this happens in general with those Keurig machines. They’re impossible to clean. Not really their fault and they brought up a new one right away. Second complaint is the noise. This place is very much NOT sound proof. I recommend staying on the top floors if you’re annoyed by loud neighbors walking upstairs on the hardwood floors. The décor was absolutely beautiful and I loved the hardwood floors. Until our upstairs neighbor came home in high heels at 2 AM. The next night we could hear baby crying through the walls. These things were pretty minor to me because I was able to go back to sleep. Overall, I will be back here again. The weather kind of sucked so I’d like to come back at a time when I can check out the pool. It looked pretty awesome.

Attended a Holiday Party Event at this venue. Such an elegant location right on the waterfront. The hall where the party was held was beautifully decorated with large chandeliers and dramatic blue lighting. Guests were able to congregate outside where fire torches and fire pits were set up to create an elegant yet cozy atmosphere. We were served a 3-​course meal… and endive salad (with a spicy kick) then the main course of either chicken, beef and fish dishes (pre-​chosen). I had the salmon dish and was happy with my choice. The fish was cooked perfectly and paired with an assortment of vegetables (asparagus & carrots) and steamed rice. For dessert, we were served a creamy strawberry cheesecake. The restrooms are easily accessible and well stocked throughout the night. Overall, they hosted a wonderful party. I recommend this place for company holiday parties, but I could also see it being a beautiful set-​up for a wedding and/​or reception… it’s right on the water… great picture spots!

Great place! I spent one night here and it was everything I wanted it to be. The room was clean, and so was the bathroom. The view from the balcony was amazing. They give you warm cookies when you check-​in and when you check-​out. I dined at Fuego and ordered the fillet mignon medium well, it was not the best but it was edible.

Great hotel stayed with my wife for our pre honey moon. The rooms were beautiful, if you can get the room on the highest floor with the vaulted ceilings, trust me it’s the best. And the ocean view was amazing. We sat by the pool all day and you can also rent a cabana if you like. Parking is 25 bucks a night, but what do you expect from luxury. They have a nice breakfast buffet for 22 dollars per person it’s well worth it. And they have a hookah bar at night near the sand and beach. Great hotel and loved the stay.

The hotel is pretty nice. It’s right on the docks, so you can swim in their pool and look over at the boats and the Long Beach skyline. The rooms are very contemporary and clean. I felt all the employees I came in contact with were extremely kind. My main complaint is that I paid about $ 250 a night to stay here, and never once was it mentioned before leaving that I would have to pay an additional $ 25 per night to park my car in the parking lot of the hotel I’m paying $ 250 a night to stay in. So let it be known, that it doesn’t matter if you have a room and how much you pay for it, your car is not welcome unless you’re willing to pay heavily to park it there. Then on top of that, they throw many events at this hotel, so even though you’re paying $ 25 on top of the room rate, chances are, as it gets closer to the weekend, you won’t be able to even find parking because there’s 150 visitors using the parking lot.
I know, complaining about parking seems pedantic, but it’s a big let down when the hospitality industry is all about customer service, only to find out they’re price gouging you on parking and nobody even mentioned it. It just seems sneaky and I really don’t appreciate it. Everything else was perfect though.

Phenomenal views, great amenities, and a great staff!
The only reason I would give Hotel Maya less than 5 stars would be the secluded location and challenge to easily get to restaurants you can see across the bay. I went with 5 stars because this didn’t bother me, but I failed to research the shuttle options since I typically have a rental car.
I’m a big fan of the breakfast bar, Fuego happy hour, the sand + fire pits outside.

This hotel is absolutely gorgeous with all amenities, the pool and the view is amazing. I highly recommend this hotel. Very clean, great service and lots of activities available at the hotel such as the fire pit, hookah lounge, and a restaurant.

Really disappointed today with an incident that happened at this property today. What happened today was not how a guest should be treated by any standards yet alone Hilton standards.
Me and the wife were met with the hotel front service manager, Ashley, and security at the hotel parking and were turned away because the hotel did not have any parking.
The story told to us by manager was parking was full and they couldn’t accommodate us. We were told to park off property and I was ok with that except when I asked where to park she said she doesn’t know as there is no near by parking. Parking was only available tonight for hotel guests and the wedding event going on tonight. Since I was neither, I couldn’t park even though I was there to eat at their restaurant. And since I didn’t have reservation at the restaurant I couldn’t park there. Even though the restaurant has a bar area that accommodates walk-​in guests as we have been there many times before.
Furthermore, Ashley said there was no more reservations available at restaurant or hotel so basically I was out of luck.
When I told her that’s unacceptable and I am meeting guests whom have travelled far to meet us, her security guy came over and said we have the right to refuse service to anyone and to keep moving. This all happened with us being in the car. When I asked her is this how Hilton treats their guests she kept repeating we have the right to refuse service and at the point security was at my window appearing to intimidate me. No apologies or such just go away was the message. So I did.
I called front desk and spoke to a lady who said that apparently guests from a nearby event had parked their and took all of their spots and now they had no more spaces left.
So because of management short sight and inability to manage parking, they are turning away potential clients rather rudely.
What makes matters worse is how Ashley acted. I expected an employee to act like that but not in a million years would have thought a manager would be so unprofessional.
Furthermore, I called corporate to complain and I was told that their was rooms available tonight contrary to what Ashely said that all rooms were booked. The lady from corporate was top notch in customer service and even called hotel to try to get us in and apologized profusely when she was unable. I thanked her for her time and effort and hung up and she assured me that upper management would be notified.
I will still go there as we had never had any problems before in our numerous visits there, I just hope that is issue is brought to someone in charge whom should be aware of how their managers act.

Loved our stay at hotel Maya! Staff was friendly and held our luggage at check in/​out (we arrived early and stayed late) Our rooms view was beautiful. Love the public transportation bus stops at the hotel so free rides to downtown area «the pike».
Took away star because while booking I found the room on
for $ 100 off!!! Hotel Maya was trying to talk me out of booking saying they can’t guarantee a room if booked online. Well I booked it figured I take the «risk» and I had no problem with the check in process. Also… Read horrible reviews online for Fugeo the restaurant… We ended up across the street at The Reef.

Great place. Relaxing, very helpful and laid back. Got a free shuttle to the pier to pick up my vehicle for Matson and was able to leave my bags in the room and not lug them with. Room was perfect.
Only wish is that there was more info in the room. The water taxi is $ 1 per trip. I would have taken it if I had found that out before it closed. But the restaurant was delicious and the service was attentive. Fire pits were over the top cool. I definitely recommend.

I absolutely love this place! If you’ve had a long day or just want somewhere to let low hang out this is the perfect place to be.
The Atmosphere is amazing the service is awesome & best of all they have the best Hookah lounge spots I’ve ever seen!!!

I attended the ABS Scholar Soirée last night in the new Lagunitas room at the Hotel Maya. This was the first time I’ve been in their hotel rooms and I was really impressed! The view overlooking the water was just beautiful, and at night it was perfectly lit up by the cityscape. What girl isn’t pleased to have a great photo op right from their room?
Cocktail hour began at 6pm and we were greeted by friendly staff tray passing a variety of sangria, wine and margaritas. The restrooms were clean and there were enough of them (big deal for the big events). At 7pm the doors opened to the new pavilion where we were invited to take our seats for dinner.
The board said a quick hello and introduced us to Lisa, the catering director. The information she provided was helpful and she was very pleasant and quick to answer any and all of my questions. I even drilled her on food! I have eaten in Fuego, their on-​premise restaurant several times but never tried their plated dinner. I was so excited to see a beautiful cut of steak, risotto AND shrimp and it was delicious. All of it. Just as the taco station they set up for late night eaters after all the fun. The space fully accommodated an outdoors lounge, Photo Booth, s’mores station AND the taco table. All while taking in the views.
What I couldn’t get over the most was how great the AIR CONDITIONING was. That’s usually the catch. However, in this space, everything was clean, beautiful and COOL. As an event planner and guest, I would highly encourage my clients to consider this hotel for a seaside view with a twist. The entire staff, down to the cleaning crew we called when we accidentally broke a glass was helpful, friendly and consistent.

So much to say. I will email them today for sure. Our stay was very disappointing. We paid $ 355 for one night. To some that might
Mean nothing to us that was a half week pay. Id never pay more than 100 for this. We booked a NON SMOKING room when we opened the door we were immediately taken back by the wreaking smell of smoke. I have asthma my son has asthma and my nephew who accompanied us also has asthma. So we had to change rooms which after a 7 hour drive was very inconvenient. Nothing special. Nothing. The pool was dirty. The hot tub was dirty. The water was murky and filled with leaves and dirt from the trees. There were numerous hair strands on the pillows and in the shower. The floors were dirty. Parking was $ 24 which is ridiculous considering how much you pay for the room. No complimentary breakfast. There was a small spider on the ceiling. The «WARM COMPLIMENTARY COOKIES“were burnt and TASTED like char. Check in is at 4 and check out is at 11!!! Makes no sense. So you’re paying that big chunk of money for half a day. We were told checkout is at 12 but the man at the front desk said we were misinformed. Thanks a lot Hilton! A huge huge waste of money. A trip that was supposed to be relaxing and fun was stressful and frustrating. The worst thing was at night my son whose 5 turned to sleep on his side and fell off the bed hit his chin on the GLASS countertop and cut it. Blood everywhere. Paramedics came. If the glass wasn’t there the injury would have been prevented. That’s a safety hazard making The room Not child friendly. I would NEVER EVER BOOK THIS HOTEL AGAIN OR RECOMMEND IT TO ANYONE.

Hotel Maya was beautiful. It’s a Hilton hotel so I had high expectations. When you check in they give you a cookie. It was good!
I enjoyed my stay here. The accommodations are nice. When I first saw pictures on Unilocal,the interior seemed very dark and ugly to me. But in person, it’s not too bad. Our restrooms floor tile was heated which was a nice touch. Not sure if thats just for the first floor as my other party’s room didn’t have it.
The pool area is nice as well, they have towels and you can order food and drinks. It has a nice ocean view. One thing I didn’t like were the cabana rentals were super expensive. $ 150. There was nobody on them!
The gym is open 24 hours and seemed neat and clean and has a cold water dispenser and towels:-) I liked it.
Overall nice hotel, the night scene around the hotel seems to happen around 11 I noticed. A lot of bars and restaurants and hookah. :-)
Will come back.

One of the best views of Long Beach!
I’ve been here a handful of times, mostly for business meetings in the evenings. The Maya seems to have ample amounts of large ballrooms for meetings, presentations, etc. Its always nice to grab a quick drink at the restaurant first, enjoy the view, then scurry up to the meeting room. The food served has always been pretty good, and I can’t really complain when the food is free :). I’ve had the salmon and chicken mole on two different accounts here and both were quite tasty. The chicken mole with white rice was my favorite! there was also a chocolate cake provided for dessert and I had a few bites, but it was pretty sweet (and you don’t catch me saying that often).
I have eaten at the restaurant by the water «Fuego». While this restaurant boasts its beautiful views, when I came here last for dinner, the food was just par. Nothing that really stood out for me or made me want to come back for more. The drinks were just ok… So really the only times I’ve been back have been for my business meetings. Wiling to give it another chance, should the opportunity arise!