Greyhound Bus Lines

Good afternoon greyhound, I got my sister and my 3 year old nephew tickets to travel departing from Pheonix AZ, to Long Beach CA they stopped to switch busses in Los Angeles CA. First off it was departing 02−13−16 at 10:40PM bus did not leave until 1:20AM aside from that when my sister sat down with her child in his own seat because thats what we paid for, the bus driver told her to move her child so someone else can sit in his seat and she can sit her toddler in her lap for 8 an hour drive !!! Which is hurrendeous! My sister told the bus driver but «i paid for his seat «and he said «well I’m sorry». When she called me before she was to arrive in Los Angeles and told me how tired she was from her body and sore from carrying her son through the ride i was astonished at the wrongdoing in the greyhound employee and rushed to Los Angeles to get her and my nephew. I told her not to get on the next bus. I waited to talk to the supervisor on the floor at the moment it was 8:10 by 8:40 the supervisor Victor was busy and still hadn’t come to the front to hear me out! This is the worst of the worst that your company or any company can do to a person !! My nephew is a person and he has rights just like we do as adults. I will not stay quiet and i will make sure people hear how my sister and my nephew were treated by your staff member. I could not get through to a supervisor they were short staff in los angeles that no one could assist us customers !! There were no refunds nothing offered to this situation is this how you treat people? What kind of business are you running. I called the terminal manager Jorge Ochoa and left a voicemail no response yet, I called district manager Edward Van heel and no response yet. this rather unpleasant experience i wish upon no one, this is not over i will write a letter to corporate.

On Dec. 18, 2015, I was waiting for my bus which was scheduled for 10:30am going to Oceanside, CA. I was told by the ticket clerk that I needed to wait to board because he was going to load a family of twenty (20) people first. I’m a disabled person with a mobility device which was in plain sight. I waited and the bus ended up leaving late. Why would a family of 20 take precedence over the disabled? None of them were disabled.
When the bus arrived in Santa Ana, about four people got off and there were another ten or so that were waiting to get on. The problem was that there were not enough seats. The bus driver said to three spanish people that they could sit on the bus steps and that he hoped he wouldn’t get into trouble, that the ride from Santa Ana to Oceanside was a short one… They sat there. I was concerned that if there was a bus accident and the riders needed to exit out of the front door that it wouldn’t be possible because these riders could very well be blocking the doorway with their bodies. When I contacted GH customer relations about this I was told that, «if the riders consented to not wait for the next bus (four hours later) that they could opt to sit on the front steps.» WOW, really? These people were never told that they could wait for the next bus as the driver never mentioned that. I’m shocked that GH condons this type of service. I had called about this same issue a month before to find out if GH overbooks. They claim they don’t. Yeah, right… is your safety a concern to you?
I had to give this a 4 star review, although it should have been a –4 only because Unilocal only puts the highest review first even though it’s an antique review.

Haven’t been on a bus since the early 90’s. Hopefully this will be somewhat exciting, lol.

horrible customer service! been on hold for over an hour and still no response from a representative!

Greyhound is my preferred method of travel, especially if I don’t feel like driving far! I have taken the bus from here to Bakersfield. Without any stops, the ride is around 2 hours.
This little station is located right nearby the PCH Blue Line Station. It has a few benches to sit on, as well as a few vending machines and restrooms. Depending on the bus itself, the wait can vary. I once waited a whole hour and a half due to traffic issues. Can’t blame the driver for that. Be sure to arrive on time for your bus ride otherwise you’ll have to wait a long while for the next available one.
Get your tickets in advance. They’re pretty cheap if you get them ahead. Other than that, enjoy the fresh, comfy ride that comes with free WiFi… some buses come with it!!!

I must admit my experience started off horrible but ended wonderful! My Bus was scheduled for departure at 8:30 a. m… 11 o’clock rolls by and the bus still hasn’t even shown up! I purchased my ticket online and it said that the ticket was non refundable. HOWEVER, because the bus was two and a half hours late of showing that they still refunded my money by refunding it back to my credit card! THANX, CUSTOMER SERVICE, AND THE WONDERFUL LADY WORKING THE FRONT DESK @ GREYHOUND STATION!!!

I came here to drop off a large package for shipping and they were out for lunch… now I have to kill 40 mins, this is a huge inconvenience not to mention I had to drive 20 miles to get here. They’re out from 11:30 — 12:30 it seems.

Please stay away from this Greyhound station, the drivers that service the routes that go to Long Beach station are some of the most rudest and confrontational people I have ever met period. I’ve never had problems with the drivers that serve the routes that go to Anaheim or Santa Ana. But have never had even a satisfactory experience with the drivers that serve the routes that go to Long Beach.
Even public transit drivers are a million times more nicer than the drivers that drive the Greyhound buses to Long Beach. You have been warned.

Paid for my ticket online a week early, waited at the bus station an hour before departure, bus was 30’minutes late, then just for me and 6 other people to hear the bus was over loaded and there were no more seats, how does a business not know there aren’t going to be enough seats?! Then all they offered was to be put on a later bus but I would have to wait another 2 hours or a refund. Worst service I have ever experienced can’t wait to use another bus service.

The staff of greyhound in its office in Long beach are not helpful and accommodating. The bus is 2 hours late and they are not aware what’s going on with it and can’t track where the bus is. My trip is delayed by 7 hours because of the connecting bus for the next trip. Horrible experience!!!

As far as bus lines go, if say its worth the trip to LA just to take the megabus. It’s waaaay cheaper than this line and waaaaaay faster. Like astoundingly faster. AND more comfy.
That being said, they do take cash payments. Also, I left my bag at this station, and eventually, after having to call the main headquarters in Dallas only to find out that the number online for this is outdated, I got through to Long Beach. They were nice enough to have it sent through, that’s more than I expected. So they get three stars from me.
If you absolutely HAVE to take this bus, I’ve heard it already, just come with low expectations and a sense of survival. Don’t just «go with the flow». Ask questions, be alert, and unless you’ve put it under the bus, do not, and I repeat, DO NOT LET THAT BAGGAGE OUT OF YOUR SIGHT!

Update. I’ve taken the greyhound more times than I’d like to admit, but I’m still an environmentally conscious person and would rather take a bus even if it means waiting a couple extra hrs. I paid 33 to travel 200miles from LB, CA to Indio, CA and that’s the highest I’ve paid in the past couple years. I forget to print my ticket and they want to charge me an additional 5 dollars. I wouldn’t mind a fee, but 5 is just ridiculously excessive…
Fortunately, the kind representative working printed my ticket out and I was all set. End of story. Be home soon mom.

Just tried to get my moms (I’m not traveling with her) ticket and the worker just told me to wait because he needs to clean the windows… really!!! Great customer service greyhound.

Everyone at this greyhound is really nice and helpful. I have missed my bus several times in the past and they nicely changed it to the next closest time with no charge. I have been using the long beach greyhound for 5 years and have always had a great experience.

My credit card was declined for no reason when I tried to book my ticket. The terminal was closed for Thanksgiving when I arrived in Long Beach from Venice. There was no indication on the website at all that they would be closed. It would take 5 minutes to update the site to indicate the terminal was closed. Especially since when I was checking the schedule that was my point of origin. The first bus was late. So I had to wait 6 hours in WIRE METAL chairs. If the ticket agents knew how to do their job, I could have caught the next connection that was a few hours earlier than what they said I had to take. When we did board I asked another passenger to put his things in his own overhead. He aggressively said «You ain’t using it» and stormed off. I had a lapboard, my laptop a bag and a coat in my lap. I was planning on using my laptop and when I was done putting my lapboard and coat in the overhead. Nope, got to sit with it for the entire trip. It was a very uncomfortable ride. Legroom my ass. There were people smoking pot in the bathroom minutes after we left the station. The bus driver did lecture us and that was enough to cover my seat mate opening his 40 oz beer. Since, I was definitely the minority on the bus and I had already had one black man threaten me. I kept my mouth shut. One passenger spoke NON STOP from around 11pm until 2 something. The women behind me were speaking very loudly with their lights on until about 330 am. I would say the F word was used about 50 times in that time. Another woman would make loud «yawning» noises and giggle about every 10 minutes throughout the night. The bus driver had to tell someone to turn their music off at about 1am. The seat backs have a levered metal footrest that has a spring on it. The woman behind me kept pulling her feet off and letting it hit the seat. My seat mate and I were getting exceedingly frustrated as he and I discussed, we thought we could get some sleep. The bus drivers have absolutely NO CONTROL over the bus. We had people that wandered off the bus minutes before we were supposed to leave terminals so we had to wait. About 6 passengers proceeded to «goad and pick» on another passenger. I don’t want to go here, but it was all black people laughing and jeering at a white girl, who didn’t seem mentally stable and she was giving them hell. I even asked them to leave her alone at one point because she was getting very upset and yelling at them… bus driver… oblivious. When my seat mate and I noticed our phones were roaming to Mexico and both of our phones indicated we were in Mexico, we were confused. I was concerned because I don’t have a passport. Then we had Border Patrol get on the bus and question us and the dogs went through the luggage area. They called a name and had a man go open his bag. I think they found something maybe a smoking device, and had him throw it away and let him on the bus. He and I had met earlier in LA when they erroneously told me I couldn’t take the bus he was getting on because it wasn’t going where I was. Yet we ended up on the same bus. According to him, Border Patrol had busted someone on his bus with a kilo and then they had everyone get off the bus and searched the bus and bags. There was no indication when I checked the schedule or booked my ticket that I was going to be detained at the Mexican border. This was a nightmare! Meanwhile Greyhound treats the passengers like cattle. In Odessa, we picked up a man in a wheelchair and his friend. His wheelchair was parked in the aisle and had to be lifted up and moved numerous times so that people could use the bathroom. The driver said there was no room in the luggage compartment. BS!!! Meanwhile the white girl and the now 10 or so passengers that were picking on her got into it again. She couldn’t find her purse and phone and was asking, then demanding people to get up so she could look for it. The guy next to her that was very heavy told her «I’ve gotten up 3 times I’m not doing it again.» She called him a effing fat a$%. The bus driver is doing nothing about any of this. F bombs and yelling. The girl (I say girl but she was an adult), then shouts at the bus driver «She stole my purse. I wanna make a report» indicating one of the women in the group heckling her. Then they have to call the police and told us to be prepared to be searched. I’m trying to text my mom to let her know that I don’t know how much later were going to be detained. We were not allowed to disembark. I don’t think that anyone stole her stuff. So, I was trapped in a bus station for 5 hours. Detained by the Border Patrol. I think that’s kidnapping. My trip took 7 hours longer than it should of. I was able to sleep for almost an hour on a 39 hour trip. If your traveling on with children, you might want to reconsider. They could get hurt in a fight or cranky when you add 7 hours an already excruciating experience. I have to give one star but my rating is negative 3

The Long Beach Greyhound station is located in a sketchy area but is also kinda hidden. Once you see the tall greyhound/​crucero sign, then you are good.
Not much seating available here but just the benches along the walls and the restrooms on the side. There are 3 vending machines are also provided which is nice.
It is really not that bad but could be worse lol shoot, who am I kidding, it is already Greyhound lol MEH

This bus depot is a small cement rectangular building located on a small corner of Long Beach Blvd. The walls are grimy and the floor is covered in cheap tile. There is no customer service here.
This place is forgettable. This place is a weird kind of void in the limbo of your travel.
Just remember:
*Don’t come here with high expectations
*Watch your bags
*Add a few hours to whatever you THINK the arrival time at your final destination will be
*Bring a book and a positive attitude

I am shocked. This place looks like a large living room with a restroom at one side.
It probably was.
As per usual, the stop is in a sketchy area. I didn’t mind it though as it was early and deserted.
The bus ride from LA was very comfortable. The half hour passed like no time. I wanted to sleep some more but had to start the day having spent the night on a bus!!!

Always late or bus is full… its so stupid that they dont cap the number of tickets that they sell… i only use as a last resort… even their online site is faulty…
I hope they their act together because so many people are upset with their services…

At one time, the Greyhound location was downtown Long Beach nearby the courthouse. I guess they move it down to this location when they dropped me off the last time I took the Greyhound Bus.
I’ve taken the Greyhound bus many times during my days @ college to get back home… since I wasn’t like most students who had a vehicle… I had a mountain bike… but that can only get me so far.
Anyhow…taking the Greyhound several times during my college years was pretty easy. You just buy a inexpensive ticket one way and just wait for the bus to arrive. As simple as that. They make stops @ other cities on the way to your destination. So a trip taking with normal traffic takes 45 minutes via a vehicle will probably take about 2 hours with the Greyhound.
I’ve smelled a lot of BO each time I take the Greyhound. People should take showers or bath before boarding is my recommendation.
I would take the Greyhound if I’m ever stuck or stranded somewhere in the United States, at least I know there’s an option to get back home.
It’s great transportation to get somewhere cheap and inexpensive. It takes longer of course. You see weird people who smell and characters what you normally do not talk to during your daily lives. It’s an experience in itself. Just have some pepper spray ready if anything goes down… that’s my precaution.