Fifth Avenue Cleaners

First time experience will be my last. Way overpriced and horrific communication (barely speaks English). Asked for a price, she wasn’t clear if it was total or per item. Gave her the benefit of the doubt and she definitely disappointed. Just clean and press. Too many of these places to choose, I’m definitely crossing off the list.

Life saver. Took my sons uniform for same day service on a Saturday. Very friendly price was reasonable.

Way too pricey and no attention to detail.

I found the quality to be a little lacking unfortunately. But the people are very friendly.

I just moved to the area and tried out a few different dry cleaners. Fifth Avenue is by far the best combination of value and service. My clothes are always spotless and the service always comes with a smile. I will definitely keep coming back.

I’ve had such wonderful experiences at this cleaners. I brought in my husband’s work shirts, tuxedo and some of my dresses and all the clothing came back clean and nicely pressed/​ironed. The service was also pretty great. I will be a regular customer here.

I used to take my clothes to two different cleaners, a bargain cleaner for my everyday clothes and fifth Avenue cleaners, I noticed that my everyday clothes were not lasting too long, for the last year or so I have been taking all my clothes to fifth Avenue cleaner and it’s definitely worth it, high-​quality work, friendly staff and same-​day service, it doesn’t get better than that.

HIGHLY overpriced…$ 14 per suit kind of overpriced.

I was a fairly new customer at this cleaners. My usual order mostly consists of shirts for work that I have folded for ease in packing for travel. The charge almost $ 5.00 for 1 shirt to be folded. I didn’t mind the price considering what a great job they were doing. However, the second to last pick up I had, my shirts were very wrinkled in the folded area. I’m not talking about crease lines from the fold, which I would expect. I brought it to the attention of one of their employees, who is always there, Jane. I told her of my dissatisfaction with their work, but emphasized this was the first time I’ve had any issue with them. She didn’t so much as offer an apology as I dropped off a new batch, so I informed her, if this batch came back wrinkled, it would be the last time I brought my items in. When I picked up the order, I opened one of the shirts to find unacceptable wrinkles in the shirt. Jane asked if it was OK. I laughed and said no, not at all. She then proceeded to bunch up the shirt near the fold as if to say it’s my fault for having them folded. Really? She just stood there staring at me. No offer to repress, which wasn’t an option for my travel, no discount, nothing. I asked her to charge me and advised they won’t be seeing me again. She didn’t seem bothered by this fact at all. I suggested, if she had nothing to say or offer, maybe her manager should call me. Well, that was 2 days ago and no call. I guess they charge enough, they can afford to lose consistent customers.

Moving on…
Have been a regular customer here for over 10 years… time to see what else is out there. I suspect I will find better prices and friendlier service.

Their dry cleaning is good but they are VERY inconsistent with pricing and completion time. I like the fact that they are a «green» (or so they say) and can attest to the fact that my dry cleaning turns out perfect every time.
However, depending on which day you go or who you talk to, the prices can be reasonable or really expensive. You would think that having a sign that is posted (yet somewhat hidden) makes this impossible but price changes are frequent. You come back and they tell you there’s an additional charge for (insert reason) but did not care to mention it when you bring it in. In addition, if you interface with the right person you get great service and the delivery date gets upped. Otherwise, the service really is not special.
Bottom line: this place is really hit or miss and you’re best bet is to keep searching for the right cleaners.

Bringing my clothes here, really makes me wish I would have taken that stupid Home Ec class in high school, now, and learned some actual sewing skills! The money I have invested in all their «shit don’t stink» alterations, I could have bought a f-​ing sewing machine and done all my own hems! But no more! Never again!!!
I can’t speak for their dry cleaning because I have only used their services for alterations, and until this last time, they had done a pretty good job, so much that I didn’t question the ridiculously inflated prices! But I think this last time a tailor «in training» must have sewed my stuff because it looked like shit!
First of all, they could never give you a straight answers for how much each hem will cost, and if the little asian lady that does them isn’t there, the stupid girl in the front will just shrug her shoulders and say, «I’m not sure». So being pressed for time, I leave my precious clothes in their hands and expect the price to be a «surprise»!
But no, not that kind of «surprise». A bad «surprise». Which is not the kind of surprise you want ever! Anyways…
The thread they used to hem my dress is so weak it’s already unraveling, and will go at the slightest snag, and they charged me $ 15 dollars!!!
The hem on my jeans is completely crooked, they used WHITE thread, and its at least ½ an inch shorter than than I marked, and it cost 12 dollars! It looks like shit! Who the hell uses WHITE thread on blue jeans?! It looks stupid, it doesn’t match the other thread, it looks like a 5 year old did it.
Then they charged me 12 dollars to repair a 4 inch tear on the seam of my blouse! Total = 39 dollars!
Am I over reacting? Or does this seem like a bit much?
I mean, add the other 50 dollars or so I have invested on past alterations, and I could have bought myself a damm sewing machine at walmart already! Which is actually my next step, that and maybe a sewing class or two at the ‘Y’, and some one on one with Mr. Miyagi and I’ll be good to go.
Maybe even earn my black belt in sewing skills!
Yeah! Take that fifth avenue cleaners… pshhhhhhhh!

I needed to take a butt load of clothing to the cleaners. I had procrastinated long enough. This place is in walking distance of my house so I drove (haha-​so effing lazy) to drop my stuff off on the way home from work on a Friday afternoon. Much to my surprise, I was able to pick up the items before 8am on Monday. I was cool with that.
I think I had about 13 items. Dresses, slacks, shirts and even a couple DC only pillow cases. I think it was $ 69 in total. Woah. I knew it would be a bit pricier than the old place I went to on 4^th, but not that much more! Everything was satisfactory. But they put foil on the buttons of one of my dresses and one of my cardigans, and I didn’t notice until I got to work… foil buttons and all! It matched, thank goodness, but how embarassing! I guess I’d go back if I had 1 or 2 items, but not my usual butt load because I slack in the DC department.

I’m new to the neighborhood and thought this looked like a good place to get some curtains hemmed. Unfortunately, I was wrong. Some were sewn crooked and most were different lengths (some were off as much as three inches). After getting the run around trying to get a hold of a manager for a couple of days I finally spoke to the owner. She had the nerve to tell me I was too picky. I didn’t think sewing a straight line was to much to ask from someone who offers alterations as part of their business. I couldn’t believe how I was treated. She refused to remedy all the mistakes and wouldn’t refund my money. The work was sloppy. The customer service was non-​existent. And I was insulted and treated like a five year-​old. I would highly recommend skipping this cleaner and use one of the other two in the same block.

**See revision at the bottom**
These people ruined my favorite white shirt by hanging it next to something blue. It came back with a big blue mark on it.
Instead of fessing up and bringing it to my attention, I had to point it out and then went round and round and round trying to get to speak with someone who was actually empowered to do something about a customer complaint.
I finally got the owner (I think) who offered me $ 40 in credit for more of their crap cleaning (the shirt was at least $ 75 new.)
Ok, so I’m revising my original review and giving it a couple more stars. The Talyn Cleaners across the street (near the Coffee Bean) told me they «don’t do any steaming or cleaning on Wednesdays,» to which I said, «uh…huh?» And since I needed my stuff on a Wednesday (go figure,) I went back to Fifth Avenue and they were very accommodating. They’re even taking my husband’s suit in for steaming at the last minute today so that he can have it for a family wedding this weekend.
So, bottom line is, I cut them some slack for being pretty flexible and accommodating this weekend, but dry clean white shirts at your own risk…