Diamond Parking Service

Make sure to review your bank transactions as Diamond Parking double charges. I emailed the company and they did not respond (vmail says within 24 hours… not true). Then I read all these reviews and it totally discourages me from using this lot again.

If I could, I would leave NO stars! They were seriously understaffed for a beautiful weekend at The Pike. The attendants are rude and slow; but given the few attendants for the hundreds of patrons, the attitudes are understandable. Next time, I’ll park on the street and WALK! And I’ve had a knee replacement recently.

This company is a complete RIP-​OFF!!! I paid $ 10.00 this past Friday for 5 hours and then I had a ticket on my car in 4 hours. I came out and of course nobody is around, then I emailed and called the company and no one answers or reply’s back and it’s been a week already. I don’t understand how the City of Long Beach allows these people to do business. I’m complaining about them at the next city council meeting.!! DO NOT USE THEIR LOTS… DON’T PARK ON PINE ST.

I also used there outdated pay box system and came out with a ticket on my car. I am in the process of trying to get it fixed but after reading all the reviews I’m fairly certain I will not be getting my money back. I will not go back to Long Beach for dinner.

My review is for one of their parking garages, off of Pine.
We decided to eat at Gaucho Grill since we had a Groupon for them (great food BTW) and were excited because this lot says you get two hours free with validation and since it does not state what locations validate, one would easily think that a restaurant that is essentially across the street would validate. This is how many of the other garages in the area work, usually any restaurant within at least a two block radius is accepted.
Gaucho Grill does not validate (we since found out that most locations that are within the same building don’t validate, so the two hours free is never really available).
I tried reasoning with the attendant that we should not have to pay the $ 4.50 to exit, based upon the fact that they did not post which locations validate for their garage.
I know $ 4.50 is not a big deal in the grand scheme of things, but I do think it is a rip off when they are supposed to be free with validation.

$ 45 fine for less than 3 min over? How does the city allow this when there is no proper signage or warning?
These are the scroungers who will hurt downtown more than anyone– THEY MUST BE FORCED TO PUT A SIGN OUT TO SAY HOW MUCH OF A BLOOD SUCKING MAGGOT THEY ARE. A STAR IS TOO GENEROUS.

Hopefully more people will complain and stop their rip-​off practices. Most
people won’t take the time, so they continue to get away with it. Parked next to the Madison Restaurant on Pine for dinner at 6:30pm. Had to pay in advance to the un-​manned box. $ 10 for 2 hours! Wait, this is not Beverly Hills. It’s not Newport Beach. It’s only Long Beach. $ 5 per hour?
Really? Figured 2 hours would do it, paid the $ 10. Came out at 8:45 to a
ticket on the car for $ 45 for going over 2 hours. If not paid in 15 days further penalties apply. I called and advised I would pay the $ 5 for a 3^rd
hour, but not paying $ 55 total to park in Long Beach for 2hr 15min. They sent me the form to contest it. You have to snail-​mail it to them along with the $ 45 fee and if they feel you are correct will send it back. I am reporting them and hopefully get them to correct their practices. The sign with the hourly rates does not mention the $ 45 penalty for going over your
paid time. There is a tiny sign down below it that you have to get down on
the ground to read. At night, in a dress, not going down to the asphalt to
read the sign. It mentions nothing of this on the parking stub either.
NO STARS for them and there is no place for minus-​stars so I had to give
one start to post.

If I could give these bastards no stars, I would. I received a $ 45 ticket for going over 8 minutes. 8 MINUTES on a one-​hour $ 5 ticket.
City Council Members and Business Owners on Pine Avenue: WAKE UP!!! It’s crap like this (see the other reviews) that’s turning people in Long Beach against going to Pine Avenue. (And the fact that there are really only 2 decent restaurants to warrant the trip). I’ll stick to Belmont Shore, thank you very much, where I can walk plus it looks like Pine Avenue is trying to attract the same restaurants to Pine Avenue, so what’s the point?

I will NEVER use this lot again. It is conveniently located on Pine Avenue, near several nice restaurants. I would rather park 10 minutes away and walk, before giving this company any money.
I am used to the extravagant prices for parking so that is not what bothered me so much. Our cost for a Tuesday evening was $ 7. We paid $ 10 in cash and received a «refund» ticket. It is not conveniently posted that the machine does not dispense cash. So we get this stupid refund ticket with no instructions on how to get the $ 3 back. No telephone number. Nothing. We go back to the machine and search for a phone number. It does NOT say: «for refunds call this number.» Just a random number that I ended up calling a few days later. They tell me that in order to get my refund of $ 3, I have to fill out a form which can be conveniently sent to my email. I get the email and fill out the form and ask if I can fax it back. No. I must send in the original ticket by mail. Well, then it needs to be posted somewhere that there is an additional postage fee to anyone using cash to pay for parking. All of this drama is done to fool the consumer, and make you say «Oh forget it! It’s just 3 dollars.» But, it’s the principal. You lost a customer who lives in Long Beach and frequents the restaurants on Pine. I will spread the word to anyone willing to listen.
Tamashiro

This used to be my favorite lot to park in and the other Diamond parking lot across Pine until…
I got a ticket from these godless bastards for $ 45 for not paying my parking space when I did ! ! !
They run the their parking lots on the honor system somewhat. They have a money box thingy divided up into individual parking payment slots. Each parking space has it’s own slot where you deposit your parking fee (no parking attendant). For evenings, it’s only $ 2 for as long as you want (great price). However, who ever checks the box and gives the tickets smokes crack laced with lsd with a blind fold on after sniffing glue in the alley of broken dreams.
If you get a ticket in error, the process to correct it is a horrible joke. You call the number on the ticket at which time they say to mail a self addressed envelope along with a check for $ 45 and all evidence that the parking fee was paid. What evidence ! ! ! Then supposedly they will refund the $ 45 if proficient evidence is presented… yeah right, my ass !
I have a friend that works out at a gym down the street who also recently got a ticket in the same manner… boooooo ! ! ! !
Just more parking BS in my beloved LBC.

I’m trying to stick to reviewing food spots but I had to voice my opinion on the parking situation…
What kind of nonsense is this?
For one hour… for $ 6.00 ($ 3.00 per half an hour)? Pricey, then again this was probably my first time being around Downtown Long Beach (outside of attending V2O and Mai Tai Bar near the pier). So, it’s somewhat expected. Secure but a bit cramped for it’s utility (large utility vehicles beware). The convenience comes when attending Kohiba Night Club on Tuesdays (especially for underground hip hop and breakbeat offerings).
Overall, I think I might stick to street parking and come a bit more fashionably late but that’s just me. You can also get free validation at the nearby bars (good for two hours) if you don’t want a pricey stay. Otherwise, thanks for keeping my car in good hands even if it’s a one hour quickie.