Coast Urological Medical Group

Office staff are really bad – unhelpful and unpleasant – some of the worst I have encountered. Dr. Ingrahm was OK, although he made some rather insensitive personal comments during an exam. But my biggest complaint came when I needed to make an appointment recently, and was told the he had retired — nobody had informed me of that! I was told «some patients claim they never received the letter…» Then, «Well there was a stack of letters but I don’t know if they got delivered…» So I found another urologist, different group. Now, trying to get a copy of my medical records has been difficult, slow and as usual, unpleasant. I recommend you find another practice for your urological needs.

My husband saw Dr. Ingram this past September. Dr. Ingram is caring and seems knowledgeable. Took his time with us.
The office staff is a nightmare. My husband is supposed to have surgery and after a week no one contacted us. I made the mistake of calling his nurse to follow up. Steer clear of Jocelyn, his «nurse». She is rude when unprovoked, and loud. How does this lady still have a job? Shame on you Dr. Ingram!
I’ve dealt with some other receptionists and they were rude too. What the hell?
Dr. Ingram seems like a good doc, but if you’re really sick, it might be better to avoid the lip and find another doctor’s office.
p. s. Parking sucks. Go early to find street parking.

Unlike my fellow Unilocalers, I wasn’t told to drink a case of beer and do jumping jacks, although I have another: coughs: manly issue that needed attending. Yes, yes, TMI, but it’s medical and well… OK, I’ll shut up now.
I’ve been a patient of Dr. Ingram’s before and never had an issue. Parking is a pain (I usually park on Long Beach Blvd., but today I had to park on Elm) and I’m not a fan of spending $$ to park, especially if it’s less than an hour.
Get checked in, hand the receptionist my completed insurance paperwork (they sent to to me via USPS prior to my appointment), stand in the doorway (because there were twenty people in the waiting room), but it cleared out quickly and was able to take a seat. The funny thing is that there’s a kids area… just look for the 3′ mouse hole in the north wall.

OMG worst experience of my life, well next to the Kidney stones I struggle with, but then they are related.
First the doctor I had was older than dirt… I mean seriously, was he a doctor during the Civil War?
So I brought with me the MRI and CT discs for him to review, and he told me I had Kidney stones… No sh! t Sherlock, that;s what I told you when I arrived…
Now, that is not the best part…
The best part was the «prescription» Dr John Ingram gave me…
Are you ready for this?
Seriously…
a case of beer followed by 1000 jumping jacks, repeat as necessary.
WHAT???
He was serious. And if I were a normal beer guzzling American man I would”ve taken that prescription home to the wife and started pounding beers… because I would bet that any man after pounding a case of beer will not be able to stand, much less do 1000 jumping jacks…
Whenever for the rest of my life I need a MEDICAL excuse for getting pissed, I could pull out the now laminated prescription and be done…
Now I wonder… would the IRS consider the prescription valid? Could one really write off beer on their taxes as a medical expence?
So I passed on the beer & jacks. The other treatment he offered was to insert a large long tube with a light, camera and claw on the tip up my urethra looking for them… 8 – 9 stones. There was no general anesthesia, it would be a local, so doctor «old as dirt» would grab my penis, stab me with a hypodermic to numb it, then go mining with a 3 foot flextube.
EDIT: I just found out they do not stab the penis with a hypodermic. Nope, they put a little Novocaine on the tip of the apparatus they are going to force into the urethra. This from a friend that had it done.
I’ll pass…
I went to a nutritionist and bought a holistic herbal supplement (not marijuana) that dissolves stones for ¼th the copay for the doctor.

KEEP AWAY — if you get referred to this office, decline and get another referral! The office staff is rude, uncaring and feel that you are a bother — NOT a patient in distress. I had an emergency and was referred to them by my doctor who called them and they refused to let me in — so she called the Los Alamitos office, who did not have any doctors working that day — and the Los Alamitos office got the emergency appointment with Dr. William T Naftel, MD — I wish that they did not and I went somewhere else! Dr. William T Naftel, MD spent less than 3 minutes with me telling me that I needed a catheter and truned me over to a back office worker who had little or no english skills for the procedure — he applied NO PAIN Mediciation and just started the insertion of the catheter — HURT — but hey I was really stupid and thought that was to be expected — I have learned later that I was wrong.
JUST STAY AWAY!