Chase Bank

Came in with a straight deposit, only one teller open, in line for 20 minutes off a 30 second transaction.

Ok, so I called Chase and reported that I had fraud activity on my account. I was told that I needed to call the «fraudulent people» and ask them what was going on and to reverse the charges. WTF Chase, I told you I had fraud charges (4 to be exact) in the same amount $ 62 dollars; for a total of $ 248 dollars. I trusted Chase with my banking needs, with my money; why do I need to do research on this and talk to the «bad people» about charges that I did not authorize. I did not give permission for anyone to charge my debit card/​account in the amount of $ 248 two days before Christmas. Really Chase, one less customer for you. Thank you for nothing. I hope I get my money back. Where is the customer service? What is your «fraud» department for? Are you NOT there to protect my money? Is it just me or WHAT!!!

I have been in line for a while, I need a cashier check, something the machine CANNOT do. There are NOT tellers at all. I had told one of the bankers that we need at least one teller and his answer was «someone will help you soon»
They are proud of their customer service, but this is not customer service.

No merchant line anymore. If you use chase for business banking, find another branch.

I tried to open an account here and the person helping me didn’t know how or wasn’t authorized to open a business account, so I had to make an appointment to see someone else tomorrow. I had something else come up and have to move it, but they never answer their phone. I’ve tried all day, with hours in between, and they don’t even have an option to leave a voicemail. There’s an 800 number and the girl who answered was very confused about which location I was calling about and told me they must be experiencing high call volume, like their message says – all day long, I guess? Unfortunately, I have to use Chase or I wouldn’t even open an account with them, but I will be using a different branch.

Chase in general seems to going to «no Tellers». This branch changed over, about a month ago, it is the closest to my home. My actual branch is on Spring St. They haven’t gone to only Kiosks yet, but they are worse than that. 8 people in line and only 1 Teller. But there was a woman at the head of the line chatting with all of the clients there.(not helpful) and 2 standing and chatting inside one of the offices (very relaxed-​not helpful). Finally after I had moved up 2 spots another teller came out of the back somewhere, so now there were 2 working, but 11 people in line. The other 3 still just chatting with eachother or customers. They have their signs out about winning JD Power’s 2years in a row… With the new reviews, they might want to put them away… THEY ARE INSULTING NOW, TO THE CUSTOMERS!!! I have banked at this location for 40 years, since it was Security Pacific til now. Now I am looking for a new BANK or Credit Union.

My husband and I came in on our lunch break. Our services could not be fulfilled by an ATM, so we had to wait for a banker. This location has virtually one bank teller. They are trying to direct people inside to use an ATM and there is no desk to walk up to and talk to anyone. Those who want to meet with a banker walk in, have no one to greet them, and eventually find a clipboard on a table to sign in. After sitting here for 20 minutes, someone finally came out to look at the list and call the next person. After 30 minutes, someone came to meet with us. Within 30 seconds we were told our needs had to be met by a «business specialist» who was out at lunch and unavailable. A total waste of 30 – 40 minutes and we got nothing done. If a person had been there to greet us, we would’ve known within two minutes of walking in the door that’s no one was able to help us and we could’ve come back at a later time. I am all about streamlining and using technology, but not if it means sacrificing customer service.

The company that I work for uses this bank so I came here to cash my check here and they charged me $ 8 dollars cause I don’t have a «relationship“with them. But my employer does and my check has their bank name on it. They are just money hunger pricks. I’ll just go to WALMART cause they only charge $ 6 to cash checks an I don’t need to have a «relationship» with them can somebody please define «relationship» looking for all your support to slam chase bank on all social media

This Chase totally sucks. They have two machines to make transactions and no tellers. If you need to make a deposit using a teller, they make you just hand it to someone while you’re in line with everyone else, which is super awkward. Then you wait while they walk away with your deposit. I spoke to the branch manager about, and they said they made the change because a survey said customers want more technology. It’s cool that they are bringing in more technology, but it doesn’t make sense to me that they can’t have at least one teller window open.

There are machines that replaced all the windows. Absolutely ridiculous. Where are the workers? Second location I’ve been this far just to cash my check.

Going to the bank for me usually means I get to interact with a human being (teller) and discuss my bank accounts and make deposits and withdraws. I’m old school in my thinking as I enjoy the interaction between those who handle my money. It is with great concern that I see my local Chase branch go towards eliminating all but two or three tellers in favor of two ATM machines located right in front of the bank of teller windows (now sealed off).
It’s also not just the change that is troubling, but also the way those working there are handling it. Take my experience yesterday at 3PM… a line nearly out the door with one person (a girl who I usually interact with as a teller) is walking through the line, asking what each person needs. With a clip board and «deposit», «transfer», and «withdrawal» slips, she determines whether you need the assistance of a person (which can also be done under your request) or if you can take care of business with these new ATM machines. Most need to talk with a human, so a line is formed where you wait for another person to help you… walk back behind the bank of windows, proceed with your request and come back with cash, receipt, etc.
So a trip to the bank that used to take maybe 10 or 15 minutes (depending on the wait time) now takes a good 20 – 30 minutes.
The staff’s inability to handle everyone’s needs is clear and unless you want to sit down with a specialist, the service you’re going to get will be rushed and sub-​par. Not what I used to get when I came here.
I am seriously considering switching banks as I have spoken with other tellers in other branches and have been told that this is a company-​wide change that will eventually come to every branch. Until then, I plan on taking my everyday banking needs to the Bellflower location here in Long Beach.
I plan on contacting both this branch and Chase’ corporate offices to air my grievances with this direction of banking they are taking. Maybe if they realize this move to take banking into the 21^st century doesn’t work for a lot of people, maybe they will undo these idiotic changes.

So now get in line without destination because they closed up all windows… Somebody will walk up to you, get your stuff, they tell you to grab a seat then they walk to the back…
This is very confusing… I wish I could give ½ star, because I’m cashing checks for 2,000 abd everybody in this bank can see how much money I’m getting because the teller is counting money in front of everybody, so strange !!
It’s not safe here !!

What the f**k. They put 2 atm machines in there and got rid of the tellers and the business only line. Where is chase going with this crap service. 2 atms compared to 10 teller windows. Looks like I need to take my business somewhere else.

I used to love this branch but since they got rid of all the tellers this place really went down hill.
Feels like the bank really feels like just a bank, no interaction for a relationship with it.
Have to wait forever for anything.
It’s really a bummer because it’s the closest branch to my house. Bring back the tellers Chase!

Two new machines that process simple transactions. Long waits to make mortgage payments and other more complex transactions. Took more than 10 mins to make a mortgage payment. Go to the one on bellflower to save your time!

They took away the merchant line booooo. I wouldnt care but the main line is always so damn long and I have a very busy work schedule. =(

Needed a temporary card and I had to wait an hour in a half for assistance and the bank was virtually empty. Staffing issues?

Really lazy staff. Up their pay so they will put a little more effort into their jobs and not having people wait to see a banker for over 39 minutes for a new debit card! Horrible.

This review is only for the staff, not the corporate financial institution that Chase represents. Coming from the south, everyone is usually hands on and face to face and it is hard to find that out here with the bullet proof glass.
I needed some things modified regarding my account and thought I should try this branch. The staff is very friendly and welcoming. I usually don’t have to wait in line very long and the tellers are always trying to make small talk, which I like so it doesn’t feel mechanical.
Overall, I like this branch. I just wish that they had a drive-​thru option like the southern states.

So never really used this chase until recently. Good central locale. And my babe has come here twice and they always serviced him relatively quickly. So I’m happy with this location. I would suggest you come here for our financial transactions.