Belmont Auto Spa

Horrible ! They will always upsell u and don’t keep their word on what they would clean. He tried to pitch a express detail and I said no. Then he said he would clean the interior where it’s dirty pointing out the areas. So I agreed. Just as I thought, did not clean it like promised.
Seriously? Is it so hard to clean dirt? This is ur business ur job! Smh will NEVER COME BACK!

Awful service. Takes way too long. Lets your car set in the sun. The guy that gives you your ticket is so rude. The price is $ 9.99 and they charge $ 10. My next wash is free. My last time to come for any reason. The sign says hand wash, they run it through a machine. It’s no hand wash. I wouldn’t give yhis place even a ½ star.

Horrible service left my car running for over 5 minutes before even starting on it. Then my car sat at the entrance to the wash for about 5 minutes. Then my car ran through the wash and sat at the exit of the wash for 5 minutes water spotting before anyone drove to dry it. They weren’t even busy, not sure what is going on here. Won’t be coming back

Dont come here!!! Be warned! I paid for the deluxe wash which had all the wax, and as it was going down the wash lane… nothing… behind the scene of the office their old decrepted machine slaps your car with water and little soap and since nobody really goes and look back there, they cheat you by skipping wax even their blower doesnt dry anything. Their method of drying is to park your car out inthe sun and then after 20mins they will start to rub swrils on your car with a dry towel. its 25 mins and my car is already dry… OMG, im gonna contact BBB and make a report. Kevin thanks for sending me here… ima get you back!
Worst wash ever, and I’ve had a midget wash my truck once.
The guys that dry the car are ok, but the few workers they have makes it really hard on everyone. More people is needed.
Still I dont recommend this place.

They do a great job at a decent price and are reasonably quick. Yes the place a bit run down and the waiting area is a dive, but I’m not here to lounge around and make contacts. For a simple wash make sure you give the guy wiping down your car a chance to REALLY clean your car. It is these guys that get your car to shine, not the fancy machine. And make sure you tip them too.

I had a Gift certificate for a complete detail at Belmont Auto Spa inside and out … everything was writen on the back of the Gift certificate. Yes, It was from the previous owners 6mo’s old… But the place was dead no one there at all!!!
You would have though they would want my business… So they said they would do the detail on the inside or outside of my car I had to choose :(
Well needless to say one head light looks beautiful and the rest of the car was ok… but white wax in the logo and around the door handles… my pet peeve :(
very sad :(

I miss Belmont Auto Spa :(. Crystal Auto Spa is terrible! I was a regular customer of Belmont and since it became Crystal it’s become unbearably terrible. The owner should be ashamed of him/​herself to provide such bad service to paying customers. Tried 6 times now and the car comes back to me consistently dirty, was hoping it was just because of the transition. They don’t even clean the interior of the windows! Looking for a new car wash.

After 11 years I won’t be back. I have seen this business go through many owners. I usually get the oil change and free carwash. Never had any issues service or carwash itself ! Today cashier spoke to me in such a rude fashion complete with sighs and tossing my money back at the counter because I failed to get my free wash card!
I asked to speak to manager and her tone changed. Spoke to manager /​owner and explained his car service folks have always given me great service and car washes. I told him his cashier makes me not want to come back and it not fair to all the hard workers that she is ruining the impression. His response?
What do you want me to do? I’ll talk to her. No apology, no offer of anything to remedy this. I told him his cashier is the first impression of his business. What do you want me to do? I them told him I don’t want to come back after years of loyalty, that he doesn’t seem overly concerned his cashier is incredibly rude. You appear in unconcerned and unphased by this. It will be a Unilocal review. He walked away shaking his hand in my direction as he walked away!
He said oh well to me here you go as promised
Substandard customer service
Condoning of rude behavior of staff/​cashier
Didn’t apologize for bad service!
Apathetic support of customers who complain
No concern for his business nor his hard working car washers…

Belmont Auto Spa has recently undergone a name change and is now called Crystal Auto Spa. I don’t know if this is new ownership or just a name change but this is not the car wash I used to love. They use to stress that they were 100% hand wash but now they are a cloth wash. It definitely makes a difference in the cleanliness of your car. They were still bird droppings on my car — they didn’t even clean it up in the drying process. Three people complained about the bad job done on their cars while I was there on Saturday. One guy had a black car that had obvious water spots all over it and the windows weren’t even clean. It was terrible and there was no one there who would address it. They just told him he had to talk to a manager during the week. I really hope they improve in the future but I won’t be back.

What drew me in was the cheap price but I should have gone with my first inclination and driven away after I realized it was an all machine wash. My car did not not come out out very clean and I had to take it home and wash the front of the car and clean the windows again.
Apart from that, the facility itself is ok, but the waiting area was full of trash including pieces of food strewn about the ground. I won’t come here again.

$ 7 for a car wash before 10 am, they have stamp cards, wait can be long (~1 hour) bring a book to read. Enough said

Always have had good service at this Car wash, you got nice and friendly workers that seems like they like to do their job. Would highly recommend this place but do come early in the morning if your in a hurry.
Thanx team

I reviewed them on our website and Best Buys TV Show in the summer of 2010. I don’t know if their services or prices have changed so please keep that in mind when you read or see my review. Thanks, Alan Mendelson

So I took my car to this place to get the usual oil change and car wash deal that they have. The oil change was quick and only took around 15 minutes. They used to drive your car over to the car wash. However, they now ask you to drive it over, which isn’t a big deal. Once I parked my car to get a car wash, I was approached by a guy trying to fix my glass windshield. He started asking me if I wanted it fixed and what Insurance I had. Luckily my insurance doesn’t cover it, state farm btw, and he left me alone. It was very awkward to be approached to fix my windshield even though it was a carwash. Almost as if I entered a infomercial.
After that mess, I left it so they could wash and clean the inside. I left to go eat something came back an hour and it STILL wasnt done. They took over an hour and a half to wash the car. Now usually I would say thats a good thing because the pay attention to detail. BUT, the inside of the car was still dirty in some places and I noticed that everyone who waited after me got their car before me. I am guessing that if you get a free car wash, they take their sweet time. I’ll never go back again.
Pros–
price
Cons–
Takes a long time
Approached by crazy people to fix your windshield
car inside doesn’t get completely cleaned

My car took an hour and 20 minutes total from beginning to end. My car sat for over 30 min with nobody drying it after it came out of the machine.
I had to go ask the manager to get somebody to finish up my car.
When I went to go leave their was still bird droppings on my car that I had to have the guy come back and get off. When I got home I realized he missed 3 – 4 more on the roof. The bird droppings were the whole reason I went to get my car washed.
This is the first and very last time I will ever go to this establishment and I do not suggest it to anybody.

Hands down: THEY TAKE FOREVER.
I get my oil changes here and they always include a free car wash.
I usually take advantage of the free car wash, I mean Hey ! Its Free! right?
But the last 3 times I’ve actually thought about leaving and going somewhere else even if it meant leaving the free car wash behind and paying somewhere else because they take THAT LONG!
They do a pretty good job cleaning my car, and they add air freshener for free, but sometimes after waiting in the sun for an hour or so, I don’t even notice if they are doing a good job or not because I’m so annoyed at the fact that I had to wait for so long.
On average I usually wait for an hour to get my car washed here, other places the most I’ve ever waited would be 30 minutes.

Well, the Jay Bird hadn’t had a bath in over 3 weeks with all of the rain, mud splashing, oils splattering from the freeway and the streets. And, she was really looking Mucky-​Yucky which would prevent me from getting driving lucky!
Once again an Excellent job!
They really take the time to do a nice job and, waiting (on a slow day for 30 minutes) is so worth it.
The service is great, staff are friendly and all smiles.
Everytime I come here for my car wash this place looks better and better without the pretense, pomp and circumstance of that car wash… whatever. place on PCH.
Nice thing about Thursday is,
THE EARLY BIRD SPECIAL-​8 AM-​10 AM:
The Basic Car Wash for $ 8.99 (regular price is $ 11.99)
Perfect to keep my ride on the fly to sing this to a guy:

I used to frequent this place every other week but it’s been awhile since I’ve been here and things have gone downhill. The parking lot is empty and I’ve been here for 30 minutes and they still haven’t started cleaning my car. I had to go out from the waiting area to ask why!
I want them to do a good job and I don’t mind waiting if they are actually cleaning my car. But for it to sit for 30 minutes is ridiculous!

It’s in a not so great area and the facilities are not so great BUT it’s a GREAT car wash.
My black car had a nice fat layer of dirt, dust, sand and soot from the fires that I had been working on for 3 weeks… after 45 minutes my car is shiny, fresh and new!
Only come here when you have the time because they really are very detailed in drying and armorall-​ing and it seriously took 45 minutes.
ps. I pulled up and was helped right away. Plenty of staff, at least 10 cars already drying and 2 being waxed on a Saturday around 12pm.

Coming from the midwest, washing the car was never a priority. For one, it rained enough to keep it clean. For two, I lived in the city and put on a whopping 6k miles/​year! ;) With the dew in the morning mixing with the dirt flying around in the dry Southwest, it’s tough not to get it cleaned at least once every couple weeks.
Since I have been out here, I have tried out 4 or 5 different places. I came to this place only b/​c I came across an add in the paper for $ 8.99 M-​W. Being home one way, I decided to take a spin and see what it’s all about.
The one thing about me is that I don’t mind paying as long as it’s done to perfection and to my expectations. Once my car was pull onto the lot after being washed externally, I watched the guy as he diligently covered every crack and crevice.
He started with the windows then the tires then the bumpers. He moved inside to the windows, the doors, and then who knows what as he disappeared for a while. Then he opened the trunk and did something in there, too. I must have waited about 45 minutes watching him polish ever single part of my car.
I don’t think it was ever that clean since I bought it. And although I appreciated his efforts and everything he did, it wasn’t until I went to other places that made me realize how thorough my experience was (no other place has touched my trunk, for instance).
Needless to say, his tip was more than the car wash itself! ;)