Ace Relocation Systems

I recently moved from Los Angeles to Nashville. The folks at Ace and at Atlas Van Lines took great care of me from start to finish. Anna Armstrong, my Ace agent, was so clear and helpful and even (this is not a guarantee she’ll be able to do this for all her customers) set me up with most of the packing supplies I needed (she grabbed them from a recent commercial move job she’d handled). The movers themselves on both ends were prompt and courteous. I appreciated how everyone kept me well-​informed at all times (the truck driver even called me a couple of days before the anticipated delivery date because he’d been caught in a blizzard; he wanted to let me know he’d be late).
Now, this was definitely not the cheapest quote I got, nor was it the most expensive. But I’m glad I invested in these people’s great care and service.

From start to finish, Ace Relocation was awesome. Ace made my move occur smoothly without any hitches and all my stuff arrived safe and secure. Each contact person was professional, knowledgeable and had attention to detail to their job. I relocated from Los Angeles to Boise and my stuff was in good hands all the way. They showed up on time and non-​stopped worked to load and unload my stuff. Nothing was missing or broken.
I highly recommend Ace Relocation.

Everything about our move from Long Beach to Colorado Springs involving Ace Relocation Systems, Inc. went as smoothly and pleasantly as could possibly be! Our driver, Steve Jennings, was superb — on time, polite, very efficient and he chose excellent assistants to help with the move on either end.
Our initial meeting with relocation consultant, Larry Buckle, was professional and friendly, the encouragement and assistance from Jeanette Dousharm was much appreciated and the actual move with Steve and his helpers exceeded our expectations.
We highly recommend Ace Relocation Systems, Long Beach to anyone thinking of hiring a moving service!

Our office needed to move down the street, and we called Ace on a referral from one of our contacts.
Larry came and gave us a Not To Exceed quote.
The movers showed up on time. They were friendly and professional.
Nothing missing or broken.
It was worth it to us, and we would recommend their services.

I looked so long and hard for a mover. Read reviews, websites, even reports from the government (they regulate out-​of-​state moves). I thought I had it figured out. Their story sounded good. Everything (each box, piece of furniture, etc.) was supposed to be numbered, and you checked it off as it came in. What they didn’t say was, if one (or three) of the numbered boxes are missing, too bad for you. I mean, I guess I can apply for some kind of compensation, but I don’t want that. I want my stuff. Who even remembers everything that was in each box — it’s just when you have finished unpacking and you realize you can’t find the music box your grandfather gave you 30 years ago that you think, «Oh, that must have been in one of the missing boxes.»
The driver also unpacked several of my boxes as they were loading (without my permission) so he could fit things into tiny corners, etc. Even though we came in at about the estimated weight, the truck had been overbooked and he seemed desperate to reduce the size of the load. All that stuff was delivered without numbers, so who knows what else might be gone?
When they were finished delivering everything, and we were wrapping up the paperwork, my husband went out to the truck to check on things. He found a large bin, a box and my mom’s antique cabinet sewing machine, all almost lost under a pile of moving pads. Thank goodness he went out and looked, or I would have six missing items instead of three.
Here’s my advice to you. Use a container service (like Pods) for your boxes. You pack the boxes, they should be easy to move into the pod, stack up, you lock it, it all gets to you. Use the movers for your furniture.

Hats off to Ace Relocation for providing me with an outstanding experience in my recent move from Lakewood to Palm Desert, CA. Larry Buckle came to my home and gave an accurate quote for the work to be performed. Jeanette served as the coordinator and kept me well informed. The day of the move, four movers showed up — they were all incredibly polite, articulate and very hard working. I can’t say enough nice things about Fernando Jr., Bill, Sean and Marcus. Very impressed with their service. Once everything was packed up, all my belongings went into storage with Ace until my new home was ready for me. 2 months later, the same team of movers showed up out in Palm Desert and quickly and carefully unloaded everything. It’s now 2 weeks later and I’m almost completely unpacked. I’m happy to report that nothing is broken and the only damage is one slightly dented trash can.
I’m happy to recommend Ace to anyone in need of a reliable moving company. I was thrilled with the service I received and won’t hesitate to use them again.

A long-​distance interstate move (in our case from California to Tennessee) can be very daunting and stressful. Some moving companies that we contacted do «estimates» by phone (?) and are really just brokers for whatever outfits they can find to actually do the job. We we very glad that we picked Ace Relocation, who provided outstanding service in all areas.
Anna Armstrong was our account specialist. She gave us the best imaginable help in personally coming to our house (several times) to do eyes-​on walk-​throughs, giving us detailed estimates, providing moving tips/​guidance, and bringing packing boxes/​tape/​paper. She was professional, personable, supportive, honest, and reassuring. Anna was always there for us (in person, by phone, or by email/​text). The whole moving experience would have been overwhelming without her. She also followed up with phone calls after our move to make sure we were totally satisfied.
Jeanette Dousharm coordinated our move, keeping in touch with us throughout the whole process. She was cooperative and helpful in scheduling (including making changes) the pick-​up and delivery dates, coordinating with the van driver, and checking in on us before/​during/​after our move.
As for the actual move, Jim Lowe and his crew were awesome on both pick-​up and delivery days. They were hard-​working, skillful, efficient, and courteous in all areas (including packing, disassembling, loading, unloading, reassembling). Jim was responsible for the move from start to finish (including driving the van himself). He also made sure there was nothing damaged.
The company even offers a free «updater» service to help change addresses, utilities, and forward mail.
In summation there is one thing we can say about everyone we worked with at Ace Relocation — They truly care about the satisfaction and well-​being of their customers.

Avoid at all costs!!! They will give you an estimate, tell you they’ll likely come in way under the estimate and then somehow find away to take way longer than their initial estimate.
I was given an initial estimate of 8 hours, but told it likely wouldn’t take more than 6. I moved a two bedroom apt literally half a mile down the block and it took 3 movers 11 HOURS to complete the move (and it cost me nearly $ 2K)!!! They took their sweet ass time, and then left boxes that were clearly marked with their proper destinations in whatever rooms were most convenient for them.
On top of that the order form showed that the movers needed to take apart and reassemble a bed and crib and they showed up with no power tools! So one mover spent the entire day taking apart and putting together furniture with a hand held screw driver.
I tried to give them the benefit of the doubt, I called to voice my frustrations and complaints and was essentially ignored with no attempt to make things right.
DO NOT WASTE YOUR TIME OR MONEY! I’ve moved 7 times in the past 11 years and this was far and away the worst experience I’ve ever had. You’d be better off using starving students or picking up guys at Home Depot. I’m not kidding. They’ll get it done quicker and a hell of a lot cheaper.
Moving is stressful enough. Don’t add to that stress by using Ace. Trust me.

Bottom line… these guys are the BEST! I would highly recommend them if you are looking for a responsive, fairly priced, courteous, respectful, careful, friendly, etc. group of folks to work with.
Huge thanks to Robert Mendez who did an amazing job coordinating every finite detail of our move, and the moving guys in Long Beach and Bay Area who couldn’t have taken more care with our items or been any less fun to work with.
Don’t bother looking at other vendors, just hire Ace… you won’t be disappointed.

We had three companies come in and give us estimates. Larry’s was the best price (BY FAR) and he was also the only person who came in and actually took the time to sit down and explain all the steps, all the costs, all the things we needed to do and answer all of our questions. Once we agreed to hire ACE, things went very smoothly. The packers arrived on time and were very careful getting everything into boxes and on the truck. We were told that everything would arrive in Massachusetts between ⁷⁄₆ and ⁷⁄₂₀ — a large window, but a cross country move so it was to be expected. The driver called us a few times to tell us how much progress he was making and, to our surprise, they got there on ⁷⁄₆. Unpacking was done just as carefully, and very quickly. We thought the movers had lost something, so we called and ACE was ready to help us make a claim for the lost item with no excuses or other nonsense. (It turned out not to be lost — they lost nothing in this move).
Overall an exceptional experience. We would recommend ACE to anyone and everyone.

Larry Buckle from Ace moved me a few weeks back based on a referral from a friend. They did a great job and I would highly recommend using them. They came in well under the quoted price and boxed up some stuff for me. Larry projected about 8 hours but I helped the movers and they were able to complete the move in 4.5 hours. They bill you a not to exceed number and refund you if they do it quicker. Its the best of both worlds.
Before the move, they gave me a stack of used moving boxes so I didn’t have to buy them and after the move they just asked me to return all the moving blankets that they used so I didn’t have to unpack and unwrap everything that day.
2 things to realize, they charge the projected cost upfront and then refund you if they did it quicker than expected. Also, they may box up smaller items for you during the move, nothing is missing, it is just boxed up.
Definitely call Larry 562−254−4932 if you need moved.

Larry Buckle, from Ace Relocation, has moved me several times, but this last time he went above and beyond. The closing of my house was delayed several times, finally I got a 2 day notice of closing. Larry was able to get me moved (with the help of my favorite movers, Ozzie & Jimmy). It was fabulous! I love these guys! Thank you so much.

I am very happy with the services provided by Ace Relocation. All the way from the bidding process (with Anna) to the actual move (with Robert and his crew) was handled in a professional manner. I would highly recommend their services.

Ace was recommended to us from Atlas movers, and the move was great. Short move from Long Beach to San Diego and was done in two days. Larry came out and gave us a firm quote. The movers were courteous and quick. No issues— highly recommended!

I was referred to Ace Relocation by some friends, and it was the best decision I ever made.
Their relocation specialist Anna was on time, and very pleasant to work with. She quickly
evaluated all of things, and determined how long it would take to move everything from our
old apt. into our new condo. She brought us boxes, paper, tape, wardrobe boxes and special boxes for pictures and mirrors etc.
The movers showed up on time and it actually took an hour less than they estimated!
Moving is stressfull, but Ace really helped make it a more pleasant experience.
M. Stoltz
Signal Hill, CA

After writing my initial review, I was contacted again by my claim agent. He offered to pay for the estimate that was required. After going through the rest of the process and getting the estimate, we came to an acceptable solution for both parties involved. The initial claim process was arduous. After I had voiced displeasure, the tone and speed of the process was great improved. I would still be wary of moving your expensive electronics, but you will probably run into that with any moving company.

Update on initial review.
All the above was legit and that’s why I can’t give them anything higher than a 4 or 5 stars.
The estimated delivery was to be on Thursday. When I asked if they were sure about this so I could call off work, they couldn’t guarantee it. Rather than taking off a day at work and risk them not showing up, I asked them what my options were. They told me they could store the furniture at a local warehouse and have it delivered by local movers for Saturday. Total EXTRA charge: $ 460.
Furniture got there in there in good shape and reassembled.
If you can find someone that can receive the delivery, you shouldn’t have an issue with these guys. If not, you may want to do some research.

Thank you! So much for my Eco friendly move offering me recycled boxes that was so nice and appreciated

This is the third time we have used Ace Relocation for a big move and we would never use anyone else. The drivers and workers are careful, they are punctual, they are polite. The office staff is very responsive. We have never had anything damaged and we’re talking a full 4 bedroom house with 35+ years of STUFF. Moving is expensive no matter who you use, so we choose to use someone who takes good care of our STUFF, shows up on time and acts like they value our business. This move was a relatively short (100 miles) one out of storage into our house. The estimate turned out to be about 10% high and we got a credit two days later for the difference, without having to ask. Anyhow, we don’t want to ever move again, getting too old. But if we do, and it isn’t into a plot, we would use Ace Relocation again.

This is a update on our moving experience with ACE — this update describes our experience with Ace in terms of claims. For the entire moving experience, pls see original review.
So, after my Unilocal review was posted, a manager from ACE finally called me – I think his name was Pete (can’t quite remember). Anyway, he was very professional and courteous over the phone and told me that he wanted to make sure our claim process goes smoothly and to call him with any problems. Ok, not bad.
Unfortunately, our dealings with Erica (who handled our claims) were less than impressive. My husband dealt with her mostly (he cc: ed me their correspondence). Here’s the gist of what transpired:
1) Ace had broken a photo box during the move — the lid doesn’t close properly anymore. Erica said Ace would only reimburse half of the value of the item because it was a «cosmetic» damage. Hmm. Okay. Even though the lid doesn’t close anymore.
2) Our floor lamp doesn’t turn on anymore. It was working before the move, we changed the light bulb several times, tried different outlets — still no luck. Erica said Ace would not honor the claim b/​c and I quote «we are unable to accept liability for this item due to MCU (mechanical condition unknown). Without external damage to the lamp the damage is considered MCU and is therefore not transit related.»
So let me get this clear, Ace won’t honor claims unless there is an external damage but when there is an external damage (such as in the case of the photo box) it is considered a cosmetic damage and therefore can only be reclaimed at half its value? Let me clarify that we purchase full protection insurance at a premium for our move.
After my husband argued the case again with Erica over email and pointed out that we did not even make claims for a dresser which they dented and scratched during the move and for the special cleaning of our mattress which they dirtied because it was transported without proper protection, Ace relented and honored our claims in full.
Still overall a very disappointing experience with Ace. I would not recommend this moving company.