TruFit

This gym has friendly staff and great work out equipment! The manager Josh is very helpful and knows how to give great customer service! Even during busy hours I can still do my workout without having to wait for equipment to open up!

BEWARE!!! I joined this club less than ½ year ago. The manager Eric Wall (who is no longer with the club) flat out lied to me and enlisted me on a monthly contract — NOT on a month to month deal as was clearly communicated to me by him. I have gone through several managers to get this resolved, and have received the run-​around from ALL OF THEM — like they’re in cahoots to make it impossible for anyone to get out of their contract. When I tell them I was flat out lied to about the membership terms, I always got the same answer «Well, I wasn’t there to witness what Eric said to you». I ended up having to file a claim against them through my bank to stop their monthly fees. It has been a very frustrating experience. They have the worst customer service I have ever dealt with (even worse than Comcast if you can imagine that).
In addition, their yoga room is ALWAYS 85 – 90 degrees (and it’s not even supposed to be bikram or hot yoga)! Their class schedules are also not updated, so you might end up re-​arranging your schedule to make it to one of their classes and end up waiting with 6 other people for a teacher that doesn’t show up. This happened to me. Updating a schedule on a website only takes 5 – 10 minutes, so I don’t understand why they always had an issue with this.
I’ve been a member at roughly 8 or 9 gyms throughout my life and this has been the worst experience of them all. In fact, it has been the only bad gym experience I’ve had.
AVOID THIS PLACE AT ALL COSTS!!!
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NOTE: I’d like to add that when I first went here to inquire, I was given a 7 day free trial membership by the same manager (Eric). Since I was busy at work, I wasn’t able to make it there till 5 days later. I showed my card at the front desk where the same manager (Eric) happened to be working that day. His immediate reaction: «I gave that card to you last week and you didn’t make it here! You can’t use that now. You wanna join or not!!! Otherwise don’t waste my time!!!» In other words, he didn’t honor the very card he gave me the previous week. That should have been enough of a clue for me to steer clear of this place, but I was new to the area and it was the closest gym to my work, so I figured maybe it’s just an isolated incident and he was having a bad day (or forgot to take his meds). By the way, his attitude is not all that different from the other 4 managers I’ve had to deal with here. One of the managers kept rolling her eyes as I was complaining about being lied to. Unbelievable. You’ve been warned. AVOID!!!

I don’t live in lone tree, I never have been there, and I haven’t given anyone there my cell phone number, but I still got a text message from them. I think trufit should stick to texting the people that actually gave them their number.

First off the person who posted the photo of our service dog did so illegally and without our permission. Secondly the person clearly does not know or understand the American’s with Disability Act (ADA). The person should know that TruFit and all other public establishments are required by law to allow service animals full access to facilities or can face significant penalties. TruFit has been in full compliance with the law. The person should also know that because of their illegal posting, TruFit has now forbid us to exercise on the treadmills during inclimate weather. Trust had agreed to allow us this reasonable accommodation when we joint (it was in fact one of the major reasons we joined the club). It is unfortunate that the inappropriate actions of one member has negatively impacted us. We will now have to reevaluate our membership.
As for other elements of the reviews here.
1. The management has changed so many times it is impossible to know how really runs the club (it is a revolving door). The only thing that changes more than the managers is the front desk staff.
2. The equipment is old and in need of maintenance. While there is a good variety, with duplicates of many things. There are many pieces that have been broken for a long time (the photo of the incline bench is right on).
3. The club appears more focused on sales of memberships than servicing existing members. Most of the staff appear to be ex-​24 hour fitness folks and they appear to have the same sales philosophy.
4. The locker rooms are a disaster. All the shower curtains are mildewed (I have mentioned this to each of the managers and they say «oh yeah we’ll take care of that» they don’t.
5. Club enhancement fee — I have yet to see a single enhancement.
There are positives to the club
1. The club is not yet oversold (you can get on equipment and find parking in the parking lot).
2. The cardio equipment has personal TV’s (now the stations are not the best but there is some choice).
3. They have some decent lifting equipment.
4. It is convenient in location (close to light rail, 470 and 25).
In sum total I would not recommend the club; but in the lower cost area, it is probably a bit better than 24 (but not by much and 24 certainly gives you more options in and out of CO).

The gym is fine, although the flat, incline and decline benches are weird and a challenge to use. The biggest complaint is that they will spring an «annual gym improvement fee» on you and not call it out while you are initialing and signing your name a dozen times. Then when you call they tell you, well you initialed it and its not fine print. They also don’t give you a copy of the contract and everything is signed on a pad. So on top of the $ 29 a month you will be paying, tack on a surprise $ 49 each year around May. This was not an above-​board experience, regardless of what is ‘legally’ legitimate.

Do NOT join this gym! The customer service is terrible and they are con artists. I signed up for the personal training back in February of 2014. When my contract was up I was told I needed to go in and cancel the contract. I did this and signed the paperwork. Later to find out they forgot to cancel it and I was charged for 3 months. I have called the manager 12 times to get this resolved and he has no answers! So frustrating. They told me there is no one anyone higher than Eric that can help me. You stole from me.

I was loyal to this gym through the 4 previous owners, but since TruFit has taken over, I am looking to cancel my membership.
Their customer service is dismal. The employees do not seem to care to be there. Today, my husband was told that they do not need our business, and we are welcome to go to 24 Hour Fitness.
Cleaning is occasional. At any given time, at least a third of the machines are out of service, and good luck finding a towel.
What I do like about the place is the location. Some of the childcare attendants are amazing, and I love their yoga classes. However, if they are going to be openly rude to me and my husband, I will take up their suggestion to go to 24.

The Lone Tree location is run very very poorly. Schedules are never updated, clean bathrooms are a hit or miss, instructors quit left and right. Worst part — no one that works there seems to care.

Great people. Great scenery. Jason is willing to work for you even if not a Denver local. Equipment new. Classes great. Machines maintenance is done. Good spot

I joined Tru Fit a few months ago, going to the downtown gym (LOVE). I moved south last week and started going to the Lone Tree gym. It is amazing! Very clean, the machines are great (all have TVs!) and the staff is really nice! I highly recommend this place if you are looking for a gym in the area.

Tru Fit… not worth the trip.
While the staff is friendly and they have lots of equipment, the organization needs serious reassessing if it is going to compete with other gyms that are have more facilities, classes, swimming pools & are more affordable.
The place is not cleaned regularly… my fitness group actually put a small stone in the middle of the workout room where boxing, TRX & private training is done to see if it would be cleaned up. It remained there for the 2 months I was a member. The filthy carpet had obviously not been shampooed despite the traffic the area suffered and our requests that it be cleaned.
The women’s showers are small & poorly cleaned. The grime that was in the corners of the showers was there my whole stay, a health concern.
The response to this complaint was…“yes, we have spoken to the housekeeping, but they just don’t seem to listen”. Really? That’s the answer?
The womens’ locker room is dimly lit –almost spa-​like. (ever try putting on makeup in the dark?) Many of the lockers are broken. Only 5 shower stalls. The large square smooth tile floors are slippery when leaving the showers, a safety concern.
Only 2 hair dryers available. but a basket of dirty hair brushes were available in case we want to use them (no THANK you!)
Towels were available in the locker rooms only sparingly & inconsistently. How annoying to get nearly undressed, realize that you must re-​dress to go out & get a towel from the front desk so you can shower. (24 hour Fitness has them readily in the locker rooms.)
The day after Christmas, they didn’t open at their regular 5:30am, but at 7:00am.
The notification of this was one letter sized notice at the front desk. the details in small font midway down the page. There were 15 cars outside that morning. Even our trainer was not notified! Changing your holiday hours? Put notices up in the locker rooms, the front door, the workout rooms AND the front desk! In big letters! No one reads small papers on the front counter.
Really annoying to those of us who have early days but had to go to our offices to change from workout clothes and no shower.
When asked why I was leaving, I told them these issues. I think it fell on deaf ears.
The company offers has no ability to cancel memberships on-​line, you have to go in person and complete a form. Ever have to replace your credit card? Beware! they wanted to charge me $ 20 for the decline for the month I was cancelling ahead of time! 24 Hour, my storage facility, & nearly everywhere else I set up auto-​pay all call me when a credit card is declined… no charge. The day after I quit my membership, I was contacted by an 800 number (the accounting dept) & the place itself. wondering why my cancellation was not in the system yet. and they wanted ME to correct this because these two entities were not allowed to call one another. Hopefully they will get this figured out.
I gave Tru Fit a try only because my trainer had moved there. She left in frustration after only 3 months. I left with her… back to 24 Hour Fitness! What a disappointment Tru Fit!